U.S. Bank

Fraud. I have been frauded several times. This last time it was by the manager. I wanted to print out bank statements. They asked for $ 200. I gave it to them. 2 months later they over drafted my account. Meanwhile in the past 2 years I don’t do any business with them because I don’t want to get frauded again.
2 years ago someone stole my card info and duplicated my card. Withdrew $ 500 from a atm. Meanwhile I was in long beach on the queen Mary 25 miles away.
So today I went in to pay them $ 165 in over draft fees because of the manager. Then the supposed new manager called me dumb and fat. Meanwhile he is over 400 lbs himself. Lol. So he would not close my account. I called the LAPD they came down then the guy changed the hole story. Again I gave him money.
No paperwork on closing my account. This bank is total fraud. Also right when I walked in another guy was mad and closed 7 accounts. And my 3. They are on a roll.
The bank was much better when it was Downey savings.
Now it’s complete lack of customer service. And internal Fraud.
Stay away.

One of the best US Bank in town. I have been coming when it used to Downey Savings. The best customer service I ever got from a US Bank is here. Whenever I am in the area I come to this branch. The minute you walk you are greeted with a smile and hello.
If you are a person who is looking for loans to just deposits you are in great hands. I love about this branch they treat you like a customer not a number like most banks. Hands down the best branch manager who care about all their customers.

Great bank with a free business checking account package called Silver Business. The branch manager Marci is very nice and her assistant manager Gohar is very warm. I hope they get another banker to assist with new account setup. They are overworked but beautifully assist all the patient customers. I like the simple banking services they provide. Highly recommended for entrepeneurs!

I have been a account this bank more then year service is very good special Arcy is so helpful.

Really nice location in a well-​kept professional building. Space is rented out to various businesses including US Bank. Parking is validated by staff within the bank. If she is still there, ‘Blanca’- the operations manager is very knowledgeable, caring, and dedicated to helping customers.
I’m rating this location with a 4/​5, but if I were to rate the bank as a whole, I’d give it 1 star; I know how its run and who it’s run by, and unfortunately it’s not any better from your other typical commercial banks– where you are a merely just a number.
When you walk into the Encino branch, and the staff is successful in making you feel as if you are not banking with a commercial bank, that is true customer service.
So don’t bank with them, there are many other options BUT If you already do bank with them, this branch is your best bet for good service! unless they transfer out staff again.
ps… FIRST! =)