Bed Bath & Beyond

Apparently not all Bed, Bath and Beyonds are created equal. I was very disappointed after my recent visit.
The main purpose of my trip was to pick up a gift off a bridal registry. They didn’t even have a dedicated bridal section! It was just a little desk/​cove in the front of the store. I didn’t even see it until I did a full lap. I had to get the registry list from guest service and then wait for an employee to track down the gift. The employees were very disorganized, and I had to suggest giving the registry paper to the associate after he couldn’t find the gift the first time. It took so long to get the gift and once it was retrieved I got stuck in the back of a long line since they didn’t have many registers open.
Here’s the kicker. They don’t do gift wrapping! There is a gift wrap section for customers to do it themselves! Really? I’ve always enjoyed the nice wrap jobs they’ve done for me in the past. I feel bad for my friend for receiving such a poorly wrapped gift. Although she did receive a gift so I’m sure it’s ok in the long run.
This experience made me really appreciate my regular BBB stores. At least they take the coupons.

I have to say I like this store. They have what the name implies yet so much more. You can always find coupons for this place for 20% off. We like to buy our Keurig coffee here and use the coupons so we save some bucks! The coupons are what will get you a good deal here. Other than that, the prices are on a par with other places.

Not the best selection, but certainly good customer service and the only place around to find a lot of the items they sell at decent quality.

I’m not sure if the whole Bed Bath & Beyond chain operates the same way, this is the one I frequent. There is a large variety of products and a lot of items just everywhere. Very difficult to browse through the isles without being rushed by another shopping cart coming. It is just too crammed and claustrophobic in there. And then you add the parked carts of misplaced products waiting to get back to the shelves.
Lines are normally long, but the staff works to expedite them quickly. Also, notice how pushy they are being about upselling products. Like, if you buy a pillow they say «we also have pillow cases», if you buy a plate they say: «we also have the matching bowls» and so on. Maybe the staff is now working on commission or just being forced to bump up the sales.
I like the products, would like to go to a place like this where I would not be rushed.