Hidden Valley Orthodontics

We have been very happy with Dr F and the entire staff at HVO. I highly recommend them.

This place was highly recommended by our children’s dentist. The place was easy to find and it’s very clean and somewhat friendly. They have 3 waiting rooms with games (xbox, ps4, ipads) a charging station and a state of the art restroom facility. The reason I’m giving them 3 stars is due to their scheduling and «consulting» issues. My wife scheduled a consultation on a Tuesday and they set my daughter up for the following Monday (6 days). After the «consultation» we are now spending over $ 3,000 due to my daughter needing extensive work done, which I have no problem with. So during a «consultation» visit they proceeded to put spacers in my daughters mouth to start the initial process. Well low and behold my 7 year old was able to lose 2 of the spacers the same day she got them, so we did what anyone else would do, we called to have them put new ones in… we called on the same Monday and now they weren’t able to get to her for 2 weeks… wait? What?! How can you schedule me for a «consultation» in 6 days then 2 weeks after you’ve already lured us in to have work done everything will now take 2 weeks!!!
Moral of the story, this place is very accommodating on your first initial visit, then after they’ve sucked you in to have work done, and you’re at their mercy for time and energy they all of a sudden can’t accommodate as routinely as before. Good luck if you decide to go with hidden valley ortho and just be warned ;).

Great service and excellent work. Dr. Fortney and her staff are very friendly and willing to help. What an amazing group. Thank you!

Happy to say I chose HVO for my orthodontic treatment. I just got my braces off in October: D!!! The entire staff is so kind, and they work to be as efficient as possible. I spent hardly any time at all in the waiting room. But even if you do, they have a little game room for the kids, some computers for the tweens, coffee for the parents, and a brushing/​flossing station just in case you didn’t have time to do so before coming in.
The whole place is really nice, the patient chairs are super comfy. The patient area is open– no separate rooms for each patient– which I found a lot less intimidating. There’s also a movie playing on tv screens above the patient seat. They have contests, drawings, and rewards for showing up to appts on time and stuff like that.
They usually keep appointments as short as possible, whereas Western Dental, for example, would have you wait an hour or 2 in the waiting room, and then another hour in the seat just waiting for the doctor to come in and do a procedure that takes half an hour at most –_​– HVO seemed too good to be true. You check in, sit and wait a little, they call you in, do what they need to do, and you’re off. (Except very busy days/​times, which are usually later in the afternoon, but even then, they never beat Western Dental’s inefficiency). On your way out of an appt. you go to the front desk to schedule the next one. they give you a print out reminder that includes the approximate length for your next visit– they’re usually pretty accurate.
I felt welcomed from the first day consultation, and I really got the feeling that they love what they do and that they’re honest about any costs & needed treatment. Before I got my braces my teeth were extremely crowded, and sometimes my jaw would lock and I couldn’t close it. Ever since I started treatment with them, that hasn’t been a problem at all. I can smile confidently and I’m not afraid of my jaw locking anymore. I have a few friends who have gotten their braces elsewhere and their orthodontists have proven inefficient and costly. The time estimate for my treatment was 24 months. It ended up taking a couple months longer, but my friends, who got their braces long before I did, are still wearing theirs: o
In short, Dr. Fortney and the entire staff know what they’re doing!

Both mine and my brother’s teeth were straightened out here. The assistants and Dr. Fortney are all so genuine and very gentle. The office is very cute and homey, with a child’s play room, plenty of waiting room seating and reading material. I have never had a bad experience here.

I’ve been going to HV Ortho for 2+ years and I am very satisfied with my progress, the staff, and the overall environment at the office. I look forward to going to my appointments and I leave with a feeling of optimism and happiness. I’m so excited to see my smile once my braces are off! Thank you so much HV Ortho! :]

I just got my braces at Hidden Valley Orthodontics one month ago. My family has had orthodontic treatment in the recent past with different orthodontists in the north county area. So, I did not blindly pick them.
However, it was the treatment from the staff that what made up my mind.
Yet, the reason I write this review is that I have an example of the great service they provide. I was out of town on business during the second week I had my braces. I returned home briefly on at 4 pm on a Sunday and had to turn and go back out if town the next morning. I had a wire poking me in the back of my mouth and remembered the said there was someone on-​call if I was I extreme discomfort, and I was!
I called their number and the message gave me another number to call for the on-​call assistant. I told the assistant my situation and she met me at the office at 5 pm, an hour later on a Sunday, and fixed my wire.
What a relief! What Service!
I’ve popped back in three more times due in the past two weeks for other little issues and had such a great experience.
We never received that type of service with my husband’s braces or my sister’s braces, who both had them as adults a few years back.
My 8 year old son is next for braces, and we are defiantly going to Hidden Valley Orthodontics.