Hyundai of Escondido

When you think of your worst case scenario car shopping experience, sleazy salesman, only pushing price, hounding you… this was it. I can’t express how horrible an experience it was going there. From moment one the sales woman was not listening to me. She kept showing me old used cars when I told her new. Then other sales reps kept coming over to help her. Each of them only wanted to talk about what my monthly payment would be. One guy came over and asked me what color I liked best. I said I couldn’t care bc I haven’t even seen the inside of the model. Let’s see if I even like the car before we talk color. Not all women care about that number 1! My boyfriend was so angry he had to keep stepping in and finally said we haven’t even gone out on a test drive! As we were trying to leave the sales women was literally against the car still trying to sell. Very upsetting

Steve and Tom in the Hyundai service dept make great effort to treat me the customer well.
Cars can be such a hassle and so expensive to maintain.
I like the convenience of getting a ride to work and then picked up again. They try to apply the coupon or a discount whenever they can.

Ok, update on my initial experience referenced a few months ago… Corporate stepped in and made everything right within 48 hours of finding out!! They bent over backwards to give me a good experience, and a great deal. They were absolutely transparent! Furthermore, I am assured no one will ever have an experience like I referenced earlier! Based on that experience and promise, I will give them another try next time I want a Hyundai!

I was referred to Hyundai of Escondido by a friend who knew that I needed to buy a new, reliable and reasonably priced car ASAP. She introduced me to Michael Witman. One of his great strengths is that he was able to help me over the phone. He was very helpful in his explanations and generous with his time, even though he knew that I lived far away and I was only calling him to confirm the final price I had received from another dealer.
Had I lived closer, I would have definitely taken my business to him.
It is really heart warming to know that there are some sales people who do their business with a conscious and a heart. Thank you very much Michael!

Just got a used 2013 Chevy volt from them. Car was great but the sale person didn’t know anything about the car. I knew more about the car then the sales person. . Like normal went back and forth on price but in the end I got the price I wanted to pay. (Sale person wasn’t to happy on my negotiations skills). The finance process was smooth and fast. It would have been nice if the sales person would have told me more information about the car rather then saying «oh it’s a good car» and «I think it’s a electric car». But other than that I have a nice experience.

We first contacted Nick Cuccinela from the internet sales department. He responded to every question my wife and I had. We went in on a Friday to look at a 2016 Hyundai Sonata Hybrid. After test driving we went back to his office. We liked the car but we needed time to think about our first new car purchase so we went home. We returned on Monday and we settled on a price. Before sending it back for a carwash and gas he offered us another test drive to be sure it was the one we wanted. I was surprised that he offered because I feel like most salesmen would just be in a hurry to get your signature. We closed the deal and we are very happy to have found a respectable salesman. See Nick for your new car purchase.

I wanted to give a shout-​out to Susie the shuttle driver. She gave me a ride to Starbucks today. She wears many hats at the dealership. Also I wanted thank Jose for fixing the damage I inflicted on my car recently. They are good about offering coupons to help ease the pain of putting out money on car maintenance.

I had my 2013 Hyundai Sonata Hybrid serviced here and I absolutely have no complaints. Service was excellent and turn around time was quick and painless.

So the lie continues… they commented back «We’re sorry you feel this way. We did not mark up any of our vehicles. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.». I don’t mind marking up the vehicles. You do need to leave profit to operate. All I wanted was make a little less for your mistake and if I buy another car, that would have been 3 transactions hence leave enough profit for 1.5 instead of full 3. This just show how they don’t even LISTEN and just try to «Sound» nice. Fool me once, hmmm… but to fool me twice? I don’t think so!

The service crew here is amazing. Kevin in service was very nice and very helpful and I couldn’t be happier with my experience and my new car here at Hyundai! Thank you!

I bought a used car there about a year ago. I recently got a ticket for the tint. I bought it this way from the dealership, my dad was a witness. They agreed to removing the tint. I asked for additional compensation in the form of a gas gift card or something. They said no… Like bruh I still gotta run around to take care of a ticket that should never happened. I wish they cared just a little bit. Not like I was asking for the world.
I just received a phone from Michael Lopez calling this post «Extortion». This is a platform for me to post my reviews and experiences. Wow…
Thanks to the GM for saving the day. They have removed the tint, and said the would pay for the ticket. They haven’t emailed on that topic but I guess we’ll cross that bridge when we get there.

My wife had to drop her car off after having an issue! She was more upset with the service than she was that her car broke down. Completely unprofessional & unsympathetic to her situation. Not only that she was completely disgusted by the crew! While cleaning stuff out of her car in the back by the mechanics she heard some foul things, & then cheering & laughing about it! Are you kidding me! What a complete lack of professionalism! NEVER GO BACK HERE AGAIN! WORST PART IS THEY STILL HAVE HER CAR & AFTER THE LEVEL OF PROFESSIONALISM SHE WITNESSED SHE IS AFRAID TO COMPLAIN! Pathetic!!!

I had an amazing experience with this dealership. The staff was very friendly and got me into exactly what I wanted working with my tough situation. I couldn’t have done it without Michael Witman the Internet/​fleet manager and Jeffrey Chadwick the Finance Manager. This is such a great location with great people. I highly recommend going there.

First of all, my salesmen, Francisco Chavez and Jose Kooni Ibarra were the most professional people I’ve had the pleasure of ever buying anything from. I bought a Sonata from them because the best deal was here, not there. They took me on not 1, but 2 test drives to find the right car for me. Their sales manager, Michael Lopez joined us to ensure that the car of my dreams fit perfectly into my budget with no games and no haggling.
After it was all said and done, Jeff, the finance manager got me through the usually tedious paperwork process in very short time.
The entire sales team was very friendly and professional and I WILL be doing business with them again. Feliz Navidad and a happy new year.

This Edit is for their response on ¹¹⁄₂₇
We have not tried to get this resolved. I went to the dealership ¹¹⁄₂₅ and was told the GM was not in even though I called ahead to make sure he was and they told me he was. I am still awaiting word on how you will get this taken care of. Let us turn the car in early and it will be resolved, dont try to tack on more fees.
Update on ¹¹⁄₃₀ changed to 4 stars for the new sale experience.
Yesterday they were able to resolve my moms issue on ¹¹⁄₂₉. Finally after speaking to completely different people, they acknowledged their mistake. It was their issue from the beginning and they made right on it. No fees on the excessive mileage, no fees for some minor paint blemishes from wear and tear, no need for new tires and they took care of the 3 remaining payments that they had made the mistake on. Started a new 3 year lease and my mom was satisfied with her purchase.

I’ve had a great experience every time I come here for an oil change. Will have them do the tire rotation next time I come in.
Oil change, car wash, fluid and tire check; all for $ 30!

Michael Witman is a ninja. The sales team and financing team at Hyundai of Escondido are Samurai masters. I purchased a new 2015 Sonata Sport from this dealer and could not be happier with my experience.
Michael & team took care of everything for me, communicated with me at my convenience by text message (because that worked best for me) to prequalify me for an excellent price and exactly the financing I hoped for before I even reached the lot. Once there, I test drove and purchased the precise vehicle I imagined, new, with a 100,000 mile /​5 year warranty. The process was effortless and a pleasure.
I’ve recommended Michael Witman and Hyundai of Escondido to all my friends, and I will continue to be a customer for life. I love my Sonata. I am so happy to be a customer of this dealer. Thier collective Kung Fu is unparalleled.

Purchased my 2015 Sonata 2.0T Limited a few days ago and was pleased with the service.
Jose helped me through the whole process. All of our negotiations were done over the phone or by text. Once we came to an agreed price I drove in to complete the sale. No funny business happened.
For the record I researched this vehicle for about 3 months, so I knew exactly what I wanted. I also did my research through Edmunds, KBB, True Car, etc. So I knew what a reasonable price to pay would be. Finally, I was preapproved through my credit union and came to the dealership with check in hand. I don’t think I was there for longer than an hour to do a test drive and sign all the documents.
Pleasant and low stress transaction for me. Thanks Jose for your awesome service!!!

Overall the worst experience I ever had, and unfortunately I gave them my business previously. Wait, the salesman pointed out that it was a different owner at the time, maybe that’s where the salesmanship went. Trying to purchase a base model vehicle marked at 25k. Told him at beginning of negotiations I need it at 21k and all other things were workable. 4 hours of my life were spent learning different ways to split 25k.
Explained that a previous purchase marked at 23k was settled at 17k. He kept going back to the fact that it’s a new owner to the dealership. It’s unfortunate because the brand has been great but very discouraging that you can waste so much time in trying to confuse a customer. The days of sleazy sales tactics are alive and well here. Avoid at all cost or it’ll result in just that, more cost. I wish the dealership could see these, but unfortunately like our request and concerns they’ll probably go unnoticed.
Update: just got done at Hyundai of Carlsbad, same exact car just under 20k. Great brand, just theses guys in Escondido have no idea how to sell or maintain customer appreciation. Looks like my Veloster is going to be serviced in Carlsbad too now.

Things were going fine until I needed some warranty work done. First issue, they (this dealer) didn’t have the parts (two gaskets) that were required to fix an oil leak. Apparently the gaskets weren’t available anywhere on the west coast so they had to be ordered from Atlanta. Huh? So one day down the drain. I wasn’t upset at this point because I took this dealership at their word. So I picked up my car and waited for the part to come in a few days later.
Parts finally came in a few days later and I booked an appointment for their installation. Dropped off the car at 8AM on a Friday and at around noon I get a call from the service rep starting that they were working on the car but they wont be able to finish that day. (I previously asked how long this job would take and they said a half day). Here we are now at a full day. Worse, the only person that can install gaskets doesn’t work on Saturday. So I got stuck having to rent a car all weekend (they comped the rental of course) but working with Hyundai of Escondido was starting to become a real hassle.
Monday comes and guess what, 5PM and I get a call stating that they were still working on it and it will definitely be complete early Tuesday morning. We’re at two full days of work now.
Tuesday morning comes, not ready. Noon and it’s still not ready. I call at 2:30 PM and my rep says that it will be done about 5. I told the rep that I couldn’t pick up the car that late and he actually sounded relieved that I wasn’t picking it up that night. Because let’s face it, it wasn’t actually going to be ready at 5. (three full days of «working on it»)
Wednesday…
Get the call about 9AM and the car is ready.
So three days of work to install two intake gaskets? Obviously there is major bullshit coming from the service department here. What I do know is that it doesn’t take three days of labor to install two gaskets at a dealership. My final invoice said 2.8 hours… 1) Maybe they ordered the wrong part and they lied to me about it «still being worked on»…2) Maybe they caused major damage to my engine installing the parts and they’ve been working to rebuild it. 3) Maybe they don’t give a crap about doing warranty work.
They also didn’t wash my car… Par for the course…
— Keep in mind that anything that I paid out of my pocket was quickly done. Makes me wonder if they drag their feet when the work is under warranty. Not sure I’d ever buy a car at dealer that didn’t take warranty work seriously. Needless to say I’m going to talk to Hyundai corporate and go over my receipt, the codes, and the length of time it took to install.