Kemper Appliance

I am rating Kemper Appliance a one star SOLELY based on their communication issues. I spoke with the Office Manager Deborah LaChica and I attempted to schedule an appointment to repair a dryer as well as a microwave. I told her I needed someone out there ASAP. She advised me to email her with my request as this was for my rental property and they wanted a written request from the owner. I complied. She responded with questions about my dryer– I responded with answers. I sent her a follow up email to schedule an appointment and I never received a response. I called and only at that point did I find that they were not able to repair my microwave because their technician no longer worked for the company. She was able to respond about my dryer but she failed to mention that they couldn’t fix my microwave. And she STILL wanted to move forward with my dryer repair. Total waste of time. Extremely frustrating.

Kemper Alliance (technician Jose) repaired my front door water and ice dispenser on my refrigerator after another appliance company gave up! As far as refrigerators go, I bought this Maytag model in 2007 for $ 2,500. Sure I want all the features to work, you sorta get used to nice filtered cold water and the handy ice feature!
The first company came out (B & B) and said my problem was the front door control panel. Too bad, they checked with Maytag/​Whirlpool and was told this part was not manufactured anymore. I went on the internet and found a company (PartSimple) that sells reconditioned parts. I bought a reconditioned front panel control board and tried to get B & B to install it. The original technician did not return my calls so I called Kemper to install my internet part. Jose came out and I told him the water/​ice dispenser sometimes worked and he said it was probably the main control panel as it was an intermittent problem. Jose put in the internet front control panel and the water/​ice dispenser did not work. I tracked down a new master control panel on the internet (Maytag did have the part but wanted $ 75.00) more. I bought the master control panel that goes into the back of the refrigerator ($ 285.) and Jose came back to put in the new panel.
With fingers crossed I watched as he installed the panel, put in the code and plugged in the refrigerator.…Yippee! My stainless steel baby is giving me filtered water and ice cubes on demand!
This was a good learning lesson, Whirlpool (company that bought out Maytag) is not making a lot of parts for the Maytag appliances.. . go online and buy a reconditioned part which is about half price. My refrigerator is working with a factory new main control panel (from Repair Clinic) and a reconditioned front door control panel.

While Kemper never really did any work on me, I give them a 1 star based on the fact that they never replied to my calls. I called twice and spoke with a woman. I left a message for the tech since I was told that he was busy with a customer. I waited all day and in the afternoon called again and was told that he went home sick, but would be back the next day and give me a call. 3 days later, I’m waiting. At this point, I’ve moved on. I’m confused as to why the terrible customer service. I guess they have too much business but this is a good way to lose it.

Will definitely use Kemper the next time I need an appliance repaired. Mario was very upfront about the estimated costs to repair my refrigerator and Jorge was very knowledgeable and efficient replacing the necessary parts. The repair cost was reasonable.

UPDATE: After writing this review I received a phone call from Kemper and I was sent the previously agreed upon compensation for the hassle of our oven. I sincerely appreciate the follow up and customer service, but I still feel the original story has merit. The company seems like it cares more because they’re smaller and not a big corporation.
I added one star for the follow-​up.

Used Kemper Appliance for a second time in about 45 days. See my review on 9÷25÷2014. Service was fantastic once again. I had a pump replaced on my washer and I replaced out my old dryer.
Strongly recommend if you have any appliance repair needs. No need to go and buy a new one when there is still good life left in your existing appliances!

I put down a deposit on a used fridge and owed about $ 400 upon install. During the install they put a small scratch in my new laminate floor and instantly told me they’d get it fixed and to hold on to the rest of my money until I was satisfied with the repairs. A week later we notice that the fridge is leaking and that the leak has damaged a significant section of the new floor under and around the fridge. They committed to fixing the fridge and covering the damages. When the floor repairs came to about $ 270 total they told me to keep all of the $ 400 I owed them for the inconvenience. For a bad situation, they went above and beyond to make it right.

Purchased a used washer and dryer… used washer flooded after install… technician advised that it was normal for a washing machine to do that on a small load. I stopped washing small loads, and it now does it on large loads as well, but they won’t fix it since its outside the warranty (it never would have gone outside the warranty had I not taken their technician’s bad advice.

Had a technician out today for my dryer that wouldn’t turn on. He was here for 15 minutes and he fixed it! Great prompt service. Will definitely use them and recommend them to anyone in need of appliance repair !

These guys are awesome. They did a couple of service calls trying to determine the cause of my dryer’s problem. After a few tries, and still having problems with the dryer, they gave me a great deal on the exact same unit, and also credited the work they had already done. Very good customer service.

Great deals, great selection of appliances, friendly and supportive, knowledgeable, and being independent vs chains I am so happy I found Kemper Appliance!

Bought a used refrigerator from kemper today and I don’t regret going here. I visited 3 different appliance stores before going to kemper and I spoke with Mario and let him know my budget and not only did he help me stay below my budget but also saw how much I am struggling with money and offered free delivery, now I’m not saying that he will give you free delivery but he was polite enough to consider the fact that I’m not a rich individual. I am more then pleased with kemper and their genuine service. They truly care about their customers!!! Definitely recommend this place!!!

Bought a used gas dryer and used refrigerator from Mario for a good deal.
Would recommend this place if your on a budget but need reliable appliances with a warranty.

Bought used appliance from Kemper in the past so I was familiar with their service. They don’t dissappoint and work with you. Mario is great and explains things.

Our refrigerator wasn’t cooling as it should (in fact, nearly warm when I noticed it). When the «big box store» said someone could come out in 5 days… I read some reviews on Unilocal and decided to call Kemper.
They made arrangements to come out that same day! The technician had an idea of what it was; he checked a few places, replaced the bad part and done!
Best of all — very affordable!

Wow, what great customer service — you can tell this is a small family-​run business by the way they treat customers! I bought a used gas dryer a few months ago for one of my rental properties, and it started to fail. I called Kemper and the lady who answered quickly found my information, and already knew exactly when and where the dryer was installed. She had her service tech call my renter (to make it easier on me so I wouldn’t have to be the middleman) and arrange for a service call. Right after the service, she called me and told me the dryer was broken, and offered to deliver and install a replacement dryer that same day, no charge! Much better service than I would get from a big-​box store, even with brand-​new appliances.