Oldfield’s Outlet Center

Ladies, let this be a lesson to you to not try to take care of your appliance repair calls on your own!
After our washing machine door locked and wouldn’t open or give us an error code we could Google, we called around for repair estimates. According to search results, it was either a door lock mechanism or the motherboard, and there was no way we’d know which.
Oldfield’s was the cheapest to look at it, and cheaper yet if we brought it in versus having a repair man come out our way. Front-​loader washing machines are HEAVY! My husband, neighbor, and my brother got it out of the apartment and into the back of the van. We were told we didn’t need an appointment, and so brought it in on Saturday, January 30^th.
We parked by the front door since we didn’t know where to go. We headed in and stood at a counter for a couple of minutes, were helped by one person who passed us off to the head of the repair department. He had me move the van around to the back to unload the washer. I opened the back of the van, they had two men trying to wrestle it out of the van and onto a dolly to find that the ramp wasn’t set up to go directly into the warehouse, and it was much heavier than expected. They wheeled it back around to the front to bring through the front doors.
We followed them back to what I thought was the service area. The main person I spoke to gave me a puzzled look. «Can I help you with something else?» I asked if he needed paperwork or anything from us or if we were all done. He referred us to do paperwork at the front counter.
We went to the front counter and were redirected to the side counter where a man making outgoing phone calls asked us to wait for another associate. I explained the situation to one man who took notes on a piece of scratch paper. Another man walked up, tapped him on the shoulder. They exchanged smiles, and places. I had to start all over again with the next guy! We finally got the form filled out, they said they’d call us the next week to let us know what was going on.
Even though I filled out the paperwork and gave MY name and MY phone number with my husband’s as a backup, they put HIS name and HIS phone number as primary. He got the message but got flustered and couldn’t relay it back. I work during Oldfield’s Monday through Friday hours, and since we dropped it off on Saturday, we went back the next Saturday, February 6^th.
We waited a while to be helped. I saw one salesman helping another couple, so we waited at the counter hoping someone else would come by. I peeked back but didn’t see anyone at either the side service desk or in the service center where our washer was taken. Ultimately we decided to wait at the counter and hope for a bit more organization than the week prior.
The one salesman on duty stopped what he was doing with his customers mid-​sentence. He asked if he could help us. I told him we had a washer in for repair. He stopped me there and yelled in the back for someone to come up and help us and then told us to come back Monday. I told him that we’d gotten a call and wanted to explain to him that we just wanted to pay the service fee and either pick it up or talk about disposal options, but he interrupted me again and told us to just come back Monday. No one ever came out of the back. I was really shocked and stood there a moment dumbfounded. He made this weird motion like «WHAT?!» and reiterated that we needed to come back Monday.
Left message Monday, haven’t heard back. I got ahold of a live person on Friday– the first number, the main number on their site, wasn’t interested in speaking with me and told me I needed to call a DIFFERENT number. The person who answered that line couldn’t find me in the system (everything is under my husband’s name.) Once he found it, he said he would call ME back (on MY number.)
NOPE. He called my husband back while he was in class.
I called AGAIN and was put on hold and transferred to ANOTHER man who, thankfully must have been the repository for the collective cognizance of the entire staff and crew. He was kind, thorough and spoke to me like a person and not a «little woman». He read me the estimate, I confirmed that we were unable to pay $ 500 in repairs and asked if I could pay the service fee with a credit card over the phone. He said yes. I inquired about disposal, he said they would dispose of it for free and asked if I wanted any hoses or wires back. I declined, paid for the washer, and told him we had gotten a new washer already. I figured he might be the person to tell about this since he seemed so much more with it than most everyone I’d dealt with previously. I told him we would have bought one from them when we were in last Saturday but the guy was so rude we left (more like we were shoved out the door.)
He laughed and said, «Yeah, I understand that!»
So either the issue is known and not cause for concern, or is hilarious.
I would not come back and would not recommend them to a friend for repair or sales.