Ramsey-Waite

I get my RZR back tomorrow and will be heading to Florence Sunday. My friends were correct when they told me I shouldn’t have taken it to Ramsey Waite. I Waited a week and a half to find out they are a bunch of morons.
I took it down there on a Monday over a week ago for a fuel gauge and clutch inspection. The fuel gauge shows full until it gets down to about half a tank. All the ones I have ridden in, besides mine, have been accurate.
The 3^rd trip I had it on, the clutch locked up and shortly after that I heard what sounded like rocks in the clutch housing. My friends riding near me heard it, as well, over the sound of their bikes. I pulled the clutch cover and didn’t find anything rolling around (may have fell in the sand), but there was a nick in the center of the belt and lots of nicks and scratches around the housing. What I saw seemed to correspond with what I heard. Since there isn’t a way for anything to get into there from the outside, I assumed something must have come loose from the equipment (fastener, etc.).
I took it to Ramsey Waite on a Monday and explained the situation. I was told they would take a look at it by that Wednesday. I asked if it would be ready by that Friday. I was told «yes, unless we need to order parts.» I found out today that I Waited a week and a half to find out they don’t know what they are doing and it would be $ 65 for labor, since the warranty won’t cover it. So, basically, they took a week and a half to do an hour inspection, only to decide there isn’t anything they are capable of doing…
As far as the fuel gauge, I was told that they put a volt meter on it and «it showed a full tank, so it’s working.» I tell the service rep that it is currently 1.5 gallons low and should show 8 gallons (9.5 gallon tank) and restated (from when I dropped it off) that it shows a full tank until it gets to about ½ tank. She explains that they have to replace the fuel pump for gauge issues and the warranty won’t cover it for what they saw. Then she tells me that I need to burn off 3 more gallons and bring it back if it still shows a full tank. I should have explained to her that, in the week and a half they had it, they could have extracted or drained 3 gallons as they were checking it, but I don’t like explaining how to do things to a company that is getting paid to be an expert. I said, «So, you want me to drive it around, burn three gallons, and bring it back to you to check?» She said, «yes.» Then I ask, «if it still reads full, will the warranty cover it?» She replied, «maybe.»
Then she tells me that the clutch inspection looked good and went on to explain that that style of clutch is noisy and makes «clicking sounds.» I explained to her that I am fully aware of the «clicking sounds» of a centrifugal clutch, was warned about the noise when I purchased it, and noticed it from day one. I reiterated that the noise I was concerned about sounded like rocks in the clutch housing and that others around heard it as well. I also restated that I noticed a nick in the center of the belt and nicks and scratches all around the inside of the housing. She restated that they were noisy clutches and told me that everything is good. I told her, «I will pick it up tomorrow.»
I think some of it may be bad on Polaris’s side for warranty approval, but they can only go by the mechanic’s report. I think I will take it to Florence Yamaha next time…

Completely dis satisfied with Ramsey Waite they have the worst customer service ever. I have been in here multiple times for parts Or just to browse their bikes. I have not once had a sales person offer any help or have anyone seem like they were interested in my business. they are the most unfriendly shop I have ever been in to. I’ll go to cascade motorcycle in Eugene or Jim’s power to go in springfield.

Just picked up my new V-​Strom from the crew at Ramsey/​Waite. Everyone there went above and beyond to make it a great experience, all the way down to helping load my bike into my trailer for the trip home.
Great to have a resource like this in the area!

I don’t understand some of the negative reviews. New to Eugene and never having ridden a motorcycle, I went in right after signing up for the Team Oregon riding course. The course wasn’t going to be for a few weeks and I went in just looking. The salesman, Ryan, asked me a few questions about what kind of riding I hoped to do and steered me to a Kawasaki KLR650. I put a small down payment to hold it until I completed the riding course. Well, I flunked the course… badly. Just couldn’t get the hang of it. In the meantime I’d actually paid for the bike in full, assuming I’d pass the course. When I went in to ostensibly pick up the bike after the course they couldn’t have been more understanding, refunding the entire price of the bike, only minus my original deposit. They suggested down the road that I might want to start out on a scooter and would be happy to get me going on a small one and go bigger if I wanted to later. I’ll be back there for sure once the smoke clears from my riding course disaster! Great bunch of people there.

So after today’s adventure with the parts department I have to dock a star off from the place (as a whole). We ordered all our accessories the same day we purchased and picked up our vehicle, not 50ft from their counter. A week goes by, when the order comes in we discover the guy ordered the wrong trunk for our model (wasn’t even in the same class of vehicles) and he didn’t even realize he hadn’t ordered all the hardware required to mount it (it’s on the same page of the magazine he uses). He re-​orders the correct part. Fast forward 1 ½ weeks, I haven’t heard a word so I pop into the shop. Turns out my part has been sitting (literally) in their doorway for the last 6 days. At first he tries to play it off like they just got it, but I easily pull up the FedEx tracking (still on the box) and show when they actually took possession. Absolutely unacceptable! I have no reason to ever want to patronage this department again.

For many years the negative reviews that Ramsey Waite has received prevented me from either buying John Deere equipment from them or having my existing equipment serviced by them. I had the misfortune of turning nowhere else other than Pape Machinery (formerly Fisher Farm and Lawn) and what an absolute disaster that was! Because of that wretched experience with Pape, I thought I would give the folks at Ramsey Waite a try, albeit acrimoniously. Recently I had to have my John Deere 850 Tractor serviced along with my 4WD Gator and a John Deere riding lawn mower and I was ABSOLUTELY surprised by the genuine kindness, promptness, and professionalism these folks displayed. They had excellent phone staff, the gentleman who picked up my equipment was warm and convivial to speak to, and every step of the process was handled with grace and decorum. All of this caught me off guard, especially after recalling the negative reviews on Unilocal and elsewhere, and I cannot make any sense of the bad reviews. In fact, I made every attempt to pick up even the slightest hint or suggestion of bad service, coarse staff, and abrupt disregard, but alas, everything I experienced was in direct contradiction to what other folks were saying. However I noticed a pattern. All the bad reviews came from motorcycle enthusiasts and because I hold these swine in low regard, I can only attribute the bad reviews to low taste. If you want to procure John Deere farm equipment or if you need to have your existing equipment serviced, then take it to Ramsey Waite and I am sure you’ll be imminently impressed.

I knew the majority of reviews were bad but I wanted my bike serviced at a factory dealer. I have nothing bad to say about these folks. My bike was done on time and Even though the service receptionist was on lunch, other employees jumped in and got me checked out. I’am just saying

Overpriced. Not friendly. They should want to help fellow riders, not bend them over and take all their money. Shop online save yourself the headache.

This is the second time I’ve gone into this establishment this year. And both times I’m looking for a new vehicle, helmet and clothing. I went online and found they had models I was looking for. In both cases I’ve had the same experience as K.K. The first time I was in the store I walked around the bikes for 20 minutes or so, going over all the models. and even sitting on about 5 that I was interested in. Went up to the clothing department and tried on jackets, gloves, and about 6 – 7 helmets. in the 40 minutes in the store that day, not one person who worked there made any effort to engage me as a customer.
Today I went in hoping that it was just an anomaly. I went in, two people standing at the door talking to each other. A woman and a man who appeared to work there, and a fellow eating a sandwich at the Stihl power tools area. I went over all the bikes and again sat on a few and checked them all out. Again up to try on helmets. and in the almost 30 minutes in the store not a single person said hello, came to see if I had questions… nothing. Business must be exceptionally good for this company to be able to ignore customers this much. But, oh well… I’m not going to put my shadow on their door again. If Unilocal had a Zero Stars I would have made it that. They had the bike I was looking for today, I am ready to buy. But if this is an example of the attention given to their customers I can’t imagine the lack of care given to their inventory and long term relationships with customers.
By the time I left a call came in for the fellow in the Power tools area. When the two that were still at the door talking and not engaging customers called over to the fellow to let him know he had a call. They did it in a mimicking mocking tone of a deaf person, with had gestures mimicking sign language. It was appalling to see them make fun of handicaps that way. Horrible and sad. I don’t know if management reads these reviews, but they should and they need to know what their staff is up to. and just how bad it is.
Very sad, as they are the Honda dealership in this area I am now heading to Salem to make my purchases.
Jeremy Smith
Springfield, OR

Totally agree. My wife called in to ask them what the name of a helemet on their shelf was, and they didn’t want to help her. Same thing, ya walk in and everyone of the guys is like pist that your there, and they don’t go out of their way to greet you let alone ask what they could help you with… One young kid was helpful, might be new, cause the rest of them are hard asses

This place is awful. The sales people ignore you and the parts people are extremely rude.
Prices are higher than is reasonable, even at a retail factory parts counter, and they never stock anything I’m looking for.
After the last experience where I was yelled at by a parts person for asking if they could tell me the status of my overnight order I have vowed to never do business there again. NEVER AGAIN.