The young man behind the counter(according to the receipt, his name is Isabel C) showed what was either a profound disinterest or a total lack of training when it came to filling customer orders. After taking my order(and orders for three people behind me) and a not-unreasonable wait while the food was prepared, the cashier started bagging food items and handing them to the people behind me. When they peeked in their bags and saw some unexpected items in there, they went back to the counter and brought the situation to the cashier’s attention. Meanwhile, I’m waiting for my dine-in order and watching this situation unfold, thinking«how can these guys fill three orders behind me and leave me waiting?»… until I saw the cashier start unbagging the orders, comparing the contents with the receipts, then start placing food on a tray that was eventually pushed my way. So I ended up with three room-temperature tacos, a barely-warm quesadilla, and a bag of nacho chips with no accompanying nacho cheese. A few minutes later, said cashier comes out and without a word puts a bag of cinnamon twists on my table. No «I’m sorry for the problem», just unload the«apology snack» and beat a hasty retreat. Sure, people can mis-fill an order. But confusing four orders and shuffling food around between people suggests that the problem really isn’t with the server, but lies with the management who either thinks that this level of screw-up is acceptable, or had nobody else to stand behind the counter on a Saturday afternoon. This is a management problem grown large and ugly, and the chances of my going back here are nil.
Aamir S.
Place rating: 5 New York, NY
Most authentic Mexican in Illinois. They don’t even call the police on you when you put soda instead of water in your cup.
Scott K.
Place rating: 5 Chicago, IL
So very friendly and fast. Just had a crunchwrap and a Diet Dew there, in and out in 10 minutes. Love it.
Amy V.
Place rating: 4 Chicago, IL
#Sorrynotsorry, I freaking love Taco Bell. I will come from edgewater on the redline to the purple line to get some of this jam. Seriously, the crave is real. And when you get the TBell craving, nothing else will do. This location is pretty good. No drive through though, so plan on going in to order.
Paul K.
Place rating: 5 Auburn, AL
Holy fuck the breakfast is underrated as shit. The am crunchwrap is on point. Get that shit. Quesarito was not quite the innovative breakout as the doritos locos but I have had it and it is good edit: i just remembered this meal. that was the best meal of my life. i took that shit over to cosi across the street. that place got AMBIENCE namean? cosi’s a chillass place. bc the entourage wanted to eat at cosi but i knew better so went to TB got a quesarito and that am crunchwrap then met the crew at cosi. damn that was the best meal of my entire life. if i ever like do somethin bad to a bunch of people or like rob 10 banks or whatever that shit is my last meal. though i don’t plan on pulling any shit like that but the sentiment still there namean?
Kevin O.
Place rating: 2 Chicago, IL
Went to this taco bell today. Hadn’t been to a taco bell in maybe 10 years. Soft tacos lived up to my memory. There was one piece of raw chicken in there but fortunately it fell out and I did not eat it. I will assume it was the only one. The 3x steak melt deal however was lacking. If you want to sell a $ 5 item you need to step it up. The steak and cheese was fine but the wrap was soggy and gross. I ate a few bites and threw it in my bag to take home. It ended up being a delicious snack after a couple minutes in the George Foreman. Taco bell: have your staff actually cook this thing. There was no line, nobody waiting, if they had just left this in the panini machine a couple minutes I would not be giving you this 2 star review. Crank up the syrup on your soda machine.
Jenny H.
Place rating: 4 Evanston, IL
What can I say, I love Taco Bell. Starting in high school, my best friend and I would visit Taco Bell every week, order crunch wrap supremes, and chat. To this day, crunch wrap supremes are my favorite. This location makes them very well. It has the right amount of crisp, and the lettuce and tomatoes are always so fresh(and trick me into thinking that I’m eating semi-healthily). It is also very filling, and smells delicious! This is a small location, but they are always fast, and the food is good, for Taco Bell. I would also recommend the apple empanadas, which are 99 cents. The locks tacos are good to try once, but aren’t really worth the money. For late night fast food, this is my go to place. Where else can I get something for under $ 3? Plus, with a Northwestern student ID, you get 10% off.
Andrew L.
Place rating: 4 Schaumburg, IL
Ok, yes it is Taco Bell. But Evanston is a college town, and this restaurant is one of the closest, cheapest places to eat for Northwestern students. I give it an extra star for the Dorrito chip taco — genius! Oh and love might be in the air there. Years ago, I invited out a girl I liked for a late night snack here. We ended up dating and, much later, getting married!
Kenny O.
Place rating: 2 Chicago, IL
The lack of cheap fast food in Evanston is a great thing sometimes. I’m forced to eat out at slightly more expensive, albeit much better, local-owned restaurants. Sometimes I complain that there aren’t dozens and dozens of fast food chains around the area(I’m from California where you can find 10 McDonalds within 10 minutes driving), but coming to Taco Bell keeps me down-to-earth. Sometimes I really crave a super greasy potato taco or really bad nachos, but usually the food at Taco Bell grosses me out. This is how I’m constantly reminded that Evanston is a great little foodie town and that I shouldn’t complain about the dearth of chain restaurants here :)
David D.
Place rating: 3 Philadelphia, PA
Taco Bell is Taco Bell.
Matt B.
Place rating: 2 Chicago, IL
Smallest Taco Bell in the universe. I eat here about once a week. There is very little room for sitting, and waiting for your food to go is even worse. The employees range from pleasant and efficient to mind-bogglingly incompetent. It’s always a roll of the dice. The food is… well, you know what the food is.
Luke S.
Place rating: 4 Chicago, IL
This is probably the smallest taco bell that I’ve been to, but they keep it clean and are quick with their service. It’s a good fix on my way back to Chicago from an NU hoops game.
Paul M.
Place rating: 5 Madison, WI
The Food is fresh and hot during the day and gets less tasty toward 1 am. The white guy working looks like the dude from office space. The Hispanic lady is really nice and hardworking.
Taryn T.
Place rating: 3 Chicago, IL
Mmm, Taco Bell, nom nom nom. My friend once told me that their meat comes out through tubes, but I don’t care. Their chicken quesadillas are freakin’ delicious, and they give a 10% NU student discount at this location. $ 2.10 for a quesadilla. suspicious or fantastic? You decide.
Victor M.
Place rating: 4 Chicago, IL
it’s Taco Bell. It’s 10pm on a weekday, undecided on food. We’re not craving any Chinese food. Might as well go cruise around. It was a beautiful night, heading north bound on LSD and Sheridan. Welcome to Evanston. It’s time for Finals and I see Taco Bell. Hey, it’s been awhile, and the advertisement for Tortada is quite convincing. The place is a bit crammed, but for fast food it does its thing. I order, I eat, and I’m full. Time to go back home. What a good night. P. S. The salsa Tortada is the same layout as the previous spicy chicken wrap. A wrap and a flat shell in between. It’s filled with chicken and salsa and something else.
Nafeesah A.
Place rating: 3 Chicago, IL
I like taco bell, but my main issue is the space since on busy days it can get pretty crowded. They need to consider finding a different location downtown and expanding their space more so if it gets busy people are not squashed up against each other and allow a less busy establishment to be in that space. Plus they also need to clean the tables after customers leave I came in on Halloween and several tables were covered in lettuce, cheese and tomatoes and most people were not even eating at the tables they got their food to go. I like how they are open late if you’re wanting a quick bite, but they do need to expand out some. They should even consider being open 24 hours since most of their patrons are Northwestern University students and many of them don’t have cars to drive to other places in Evanston and it’s within walking distance from the dorm. Overall the service was ok and within acceptable standards.
John W.
Place rating: 3 Raleigh, NC
I used to have lukewarm feelings about Taco Bell. It was just drunk food, but over time my attitude has evolved(degenerated?) to one of we’re-just-friends affection. This is my go-to restaurant when I’m at work and I want to grab something cheap and passably good. I like cheap, and I’m okay with passably good, so I go here pretty often. The service is acceptable, the food is acceptable, and the prices are so low that I still have problems understanding that I’m getting A LOT of food for less than it would cost to buy a sandwich and a bag of chips at some other places. I’m working on that. Maybe I’ll be able to handle the awesome one day. My major complaint is that the restaurant is far, far too small for the customer volume. Standing shoulder-to-shoulder to get food kind of makes me feel like I’m milling about in a herd of cattle, which makes me wonder if some corporate bigwig somewhere is sitting in a room full of TV screens, laughing evilly at the customers’ suffering. «Look at them all! Muahahahahahahaha!»
Sandeep P.
Place rating: 2 Seattle, WA
OK people, let’s preface with this– it’s still a Taco Bell, and it always will be. This rating is for fast food standards, not comparable to a real restaurant. Now that we’ve got that out of the way let’s talk about this location. While I appreciate the extended hours(12pm weekdays, 1am Fri-Sat) I would LOVE if they added a few extra hours like they do in other suburbs, to be open until 3am. That would simply make my day, every day. The downsides to this restaurant are a-typical to Taco Bell– cleanliness is worrisome(I, at most, can attribute one rough night to the food, while others claim to get sick often. YMMV), the food is meh, and there isn’t much space to sit down. But if you’re tasked with the choice between this and Burger King for a late night meal, I’ll take Taco Bell 9 times out of 10. Also, little known trick: If you show your Wildcard, you get a 10% discount(it’s as if you’re getting tax back!)
Sara P.
Place rating: 3 Chicago, IL
I must give kudos to T-Bell’s updated and fancy décor. They now have some nifty taco bell paintings and a bright purplish interior. Too bad the service has not been equally updated. I went here in late april for some food. I saw the line of ten people, only to discover that they were all waiting for their food. I decided to go with cinnamon twists. I order the cinnamon twists, and the bag was half full. I point this out to the dude(because I want my 89 cents worth, and the guy working behind the counter starts yelling at me, saying that this is how full they always are, and that whoever filled them up more in the past for me(at every other taco bell location in the world) was doing it wrong. I decided to not push this guy any further since he was clearly off his rocker and may have stashed a rifle under the T-Bell counter. I didn’t want to stick around to find out. I may go back but only after I peer through the plate glass window to make sure that guy isn’t there.
Shaun T.
Place rating: 2 Downers Grove, IL
I grew up somewhat poor in Washington State, and as such, I became intimately acquainted with Taco Bell. We all know Taco Bell, so I won’t wax and wane about the food quality or the service, because this one is just like all the rest in that respect. What I will say is that this is quite possibly the most run-down and badly planned Taco Bell I’ve ever experienced! Maybe it’s because of the corporation’s pricing structure not letting making them enough money to get a decent location, but this really is terrible. I’ve never seen my beloved TB crammed into a tiny cubicle roughly the size of a 1-bedroom apartment, and that includes the kitchen! The seating is so cramped, I’m surprised they pass fire code, the place smells mildly of stale urine which I assume comes from the bathroom, and for some strange reason, four *security cameras* constantly monitor this whole mess in an upscale Evanston spot near Northwestern as if every other hapless schmo intends to rob them! DESPITE all this, they still somehow manage to churn out recognizable Taco Bell comfort food. That is the solitary reason they avoided being branded with a single star, which in itself is fairly sad.