Spa City USA

Spa City…11/4/2015
We purchased a new spa from Jeff in March 2015; everything was great until about two weeks ago. Sounded like the motor was struggling since it was still under warranty I called and explained the sound to Jeff. He came out today (next day service) and took apart a few pipes only to discover a small packet had gotten into the motor entrance. When my wife got home today I told her what Jeff had found and she knew where it came from. Last week we used all natural spas cleaning agent to clean the pipes before draining this comes in small granular form and you let it sit for three days prior to draining the hot tub. Yes you remove the filter and apparently that is how this packet inside of the bottle to keep the granular fresh entered the hot tub.
Since this was our fault and Jeff drove out to our house I totally expected a service charge. When I asked him how much he said” No Charge” I love the people at Spa City and wouldn’t go anywhere else to purchase a hot tub. Thank You Jeff for your thoughtfulness and appreciate your dedication to your customers. This is the second hot tub we have purchased from Spa City…

I bought our family’s spa here almost two years ago. They have a great selection and their staff helped us find the right spa for our needs and our budget. Their post-​sale service is what sets them above the competition. They have been great. Any time we have a question they’re quick to help us out. I’d recommend Spa City to anyone who is in the market for a spa.