Boston Freightliner

Boy, this is the place NOT to be. Especially their parts department where clerks have the attitude of Olympus Gods (avoid heavily tattooed guy) — they do you a HUGE favor to look up a part and make you wait endlessly while sipping their iced coffees. Service? At $ 150.00 per hour it is too steep for my taste so there are plenty of qualified mechanics around.

The worse customer service ever. I hate to say this since my first experience was much better. But the second one is definitely one beyond words. Brenden the guy who picks up the phone in the service department is beyond rude.
Calling on behalf of a company to check on the status of the truck they have had over a month to fix and fixed the first time without any luck in repairing why the tractor was in the shop.
Not only is the driver of the tractor wanting to know the status of the repairs to be able to pick up the vehicle he wanted to get on with his own plans and the plans of getting the currently load of goods out if the tractor was not going to be fixed. Brenden did a great job on the phone saying «we will call when its done». Um… you have said it will be done everyday for the last 3 days and not one day did we see the tractor get done. Bear minimum you should inform us of what is going on. There is no need to be rude over the phone since the end goal is to get the tractor out of the shop and back on the road.
This place is a joke. They charge for absolutely everything. I wish I could say the staff was nice but the first time around we dealt with a really rude lady who got fired within the day after we brought the tractor in. Now we have Brenden the super a**!