Chase Bank

First, let me say that the PEOPLE working at this branch are very nice and tried to be helpful. It is Chase Bank that I would NEVER have a checking or mortgage account with. Chase Bank was informed of a fraud and assisted the Sheriff’s office on or before 6÷24÷15. The fraud was that a criminal (who is currently in jail with over 12 felony counts) forged himself two 1,500.00 checks one week apart ⁶⁄₁₀ and ⁶⁄₁₇. Dates after my sister-​in-​law had died. The thief stole everything including financial papers so the family had little to go on. Chase would not even talk to my wife, who was legally appointed by the court as her sister’s personal representative, unless she provided a copy of her death certificate. So, on ⁷⁄₉ she did so.
Even though Chase had helped the Sheriff identify the bad checks on ⁶⁄₂₄ they still had not returned the funds to my sister-in-law’s account! And even with the proof my wife provided, she was unable to get Chase to even tell her how much the mortgage payment was so that she could make it for her deceased sister. On ⁷⁄₁₄ my wife attempted again to get the $ 3,000.00. They would not give it to her, they need more time saying it takes seven to ten business days! They already had over 20 days and still haven’t fixed it. We also still can’t get any information on the mortgage so it can be paid. We contacted the «claims department» and they didn’t have copies of the paperwork that was scanned and sent to them on ⁷⁄₉ and therefore they were not able to talk to us.
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We are fortunate enough to have the financial resources to pay for my sister-in-law’s funeral expenses and are not desperate for this money. I can’t think of how horrible it would be if my sister-in-law’s account was the only source of money to help with her funeral. It seems that Chase sure doesn’t care. Any criminal can deposit two checks into his own Chase account, but we can’t get the money back!!!

One teller. Been helping the same person for 10 minutes. Been standing in line this entire time. This sucks.