Furniture Factory Direct

My wife and I stopped into the Tacoma store today after looking at another store the night before, and the store next to them before going into Furniture Factory Direct. We were greeted by Tony, and he was very easy to talk to, and the best part was he did not shadow us everywhere we went. Told him what we were looking for (leather reclining sofa), and he pointed them out and said take your time, let me know if you have any questions. Just the way we like it. The store next door was well, frustrating. We found the couch we really like, and it was the exact same brand as the one we liked the night before, only it was the color we were looking for. We also decided to look at an entertainment center, and low and behold it was the exact same one that was next door, for get this $ 300 less! The couch was also $ 300 less than where were the night before. Then we found end tables that were exactly what we wanted. Tony was upfront with delivery prices, and the time it would take to get all the pieces since they were not in stock. We were a little surprised at 5 – 7 weeks due to the warehouse being out of stock, but does work for us since we dont close on our house for another week and a half. The only down side was the lead time for delivery, but other than that, so far our experience with this store is great. We felt good about it, and Tony did not waist our time. We went to Ashly furniture the night before just as an FYI, the couch we put the deposit on today is and Ashly, and Furniture Direct has a lower price on Ashly brand than Ashly does. It pays to shop around. Just hoping delivery and set up go as smooth.

Quality furniture at decent prices and great customer service! The salesperson Charlie was not pushy at all, very personable and real. We decided to purchase our mattress elsewhere because of more choices for exchanges, but came back the next day to purchase the bedroom set from him personally. I gave them a 4 star because of not having the set instock and length of time to get the set. If it ends up being sooner that the original 6 – 8 weeks, I may change it. Overall this review is for the great service Charlie gave us!

Of the approximately 30 furniture stores we’ve visited this week, this store wins the spot of 2^nd worst.
We purchased an entertainment center with a fireplace in it. The salesman was very nice and helpful. No problems there. But what went wrong was so much…
1. We weren’t told that the unit wasn’t in the store and that we’d have to come back the next day to get it.
2. We had to sign a statement saying we had 72 hours from taking delivery to report any problems… we’re in the middle of a move and hadn’t even planned to set things up until next week. We got over those issues because we really wanted the piece, so we bought.
3. We went in the next day to pick it up and the manager was the one who loaded it into my pickup. Sort of. He had me back up to the loading dock, asked my husband to get out and help him load it, then ended up dropping it about 4′ down into the truck bed. The box said «FRAGILE» all over it. When my husband expressed dismay about it having been dropped, the manager said something about it having been shipped over the ocean so it was fine. So now we felt like we had to unbox it immediately to make sure none of the glass was broken in the drop. We had so much else to be doing!
4. Pick up was also when we found out the worst part. WE HAD TO BUILD THE THING! I don’t pay furniture store prices to have to build furniture. I expect that of Walmart or Target furniture. So we lost 4 – 5 hours with the two of us building a stupid piece of furniture. We are very specifically avoiding buying anything that needs built because we just don’t have the time.
When all is said and done, we do like the unit, but we wouldn’t shop at this store again. Too much was wrong with this deal. I’m very glad we furnished the rest of the house from different furniture stores!

Worst experience I have ever had. Delivery was expensive and it took me 2 months to get my living room set that I was told was only going to be 2 weeks, damanged. When I called and asked for a brand new undamaged furniture set I got the run around, was told I would have to pay a restocking fee and re delivery fee. Why? Returned my furniture and had to pay the fees. Never shop here, they’re horrible.

What a piece of crap store! Went in to buy a furniture set and got screwed. I thought I got a good deal (package) and I saw online the exact same set for $ 500 less. Went in the next day and confronted them and they said no returns or exchanges even though I never opened the boxes of the ones I bought yet! So unwilling to help a customer that paid $ 2000 cash. Screw this place!

Horrible experience. Poor Quality. Poor Customer Service.
We came in before Christmas and was shopping for a new set of couches. The price caught our eyes and the sales rep was friendly that we decided to purchase and finance for the 2 Pc. Sectional 348-​SEC San Marino. Everything was going great until we sat down and began the transaction. As friendly as the sales rep was, he doesn’t have a clue what he was doing. He said we can do a 12 month no interest but half an hour later he told us he was mis-​informed. We decided to proceed anyways but then finds out that he was having a tough time entering the information into the computer. I felt like I was buying a car cause thats how long it took! They said they will give us a call around 11 am on the day that its ready to confirm before we drive down to the store from Arlington. I waited until 3 p.m. and never received the call so I finally called in. They said its been ready. (Then why didn’t I get a call?) i borrowed a truck and gather up a few friend to pick it up to avoid $ 90 dilivery fee. By the time I came down I barely made it for picking ending hour. The whole couch was in layers of plastic wrapping, and it was raining. So we drove it straight home. After we came home and un-​wrapped it, we find that the coushion were un-​even, and the back of the chase, it had a staple sticking out breaking through the leather. I called the customer service number right away (It said we had 72 hours to report.) I explained my findings over the phone and the lady said she will sent out a tech to take a look at it… on Jan 09, 2014. I was nervous and asked about the date stating that it is way past the 72 hours so would they honor it, she promised me that since I called within 72 hours if the finding are true, I will get taken care of. After the tech came out on 01/​09/​2014 to take picture and text the coushion, he said the customer service rep will contact me. I waited till 01/​12/​2014 and never gotten a response so once again, I called. The lady said she was waiting on the manufactor’s repsonse and will get back to me when they find a solution. On 01/​15/​2014, I received a call from Everett store, saying my chaise is ready to pick up? WTF! I never even gotten a call back to discuss my options for solution and all of a sudden i got a chaise to pick up? So after talking to customer service, once again, they said since I didn’t pay for delivery fee to begin with, even though it was a manufacture defect, and even though I did reported within 72 hours. I’m the one responsible to bring back the defected sectional in order to switch for another (Who knows if this new one would be defected too.)
I’m stuck with the defected sectional.
My advice: Don’t shop here.

STAY AWAY FROM THIS STORE!
I went to buy a mattress and they promise that they would deliver on Saturday around 6:00pm.Then the deliver people calls me to change the delivery schedule to Saturday morning. I told them I was not going to be home at that time. So they told me what day it would be good for me. I told them on Tuesday December 12, 2013 in the morning they told me that that would work for them. On Monday they call me and told me that they are coming out on Tuesday from 1:00 pm-4:00pm.I told them that this is not the agreement we made. They told me that they cannot set a time frame I would have to be home all day and wait for them to show. Up I told them that I was not able to wait because I have to go to work at 2:00 pm. They told me that they will call the store to work something out. The store sale man call me the next day to ask me what day it would work for me I told him any day between 9:00am-2:00pm. He told me he will call the delivery company to tell them. The delivery companies never call me back, next day I call the manager of the store. The manager told me she would call the delivery company herself. An hour later the store manager told me that I would have to wait all day for the dervierly and they will call me about 30mins ahead to let me now that they are on the way. I told her this will not work for me. I said please give me a refund because you cannot work with me on the delivery .She told me that a 20% restocking fee will be charge to my credit card. I told her why are you charging me if you will not work with me on the delivery and the mattress never left the warehouse. She told me because this is the store’s policy and you sign for it on your receipt. I told her that I sign a paper for the delivery she told me check your receipt. I told her that the salesman never told me about this store pocly and I don’t think is fair. She told me it’s too bad but, that is the way it is. After I hung up I look at the receipt and it said 20% restocking fee.

stopped in a few times 1^st time by my self I wanted to see what they had to offer before I brought my girlfriend in.
2ed time I brought my girlfriend in to show her what I found ;} yea I found something!!!
the staff was awesome as I walked in I have every ones attention and there friendly what more could u want… OH yea good and fairly priced furniture… found that too
this time around we purchased a bedroom set black with some chrome accents really nine and at a fair price I could have bought it cash out the door but I felt like I needed to finance it to try and rebuild and build my credit well they have there rac in house financing helps me do my thing and I have it delivered to my door the next day…
I did have a small problem the slats from the bed broke… I walked back in I talked to the guys no ands if or buts, Marcus the sales rep approached me i told him what had happened he called over Wanda the store manager they called up Rianna the costumer rep and they had a whole new set ready for me in about a week
I love this place and I think I will be back to find what ever els I need …
Thanks guys

i found this store to be very friendly, helpfull and honest. my salesperson, charlie, was very hands on and spends the time it takes to answer all of my questions… when i am in the market for something additional i will most definetely return for my purchase

Prices are cheap, but you get what you pay for. We bought a table and six chairs. The chairs come two per box and all three boxes had quality problems from missing legs, to unfinished frame, to a crooked frame. Between the three boxes, I was able to assemble 4 chairs and took the other box of two back for what I thought would be a simple exchange. Well, here it is 4 weeks later and still are waiting. They tried first to give us a broken chair you could tell they tried to fix. Who wants broken stuff? The customer service is horrible! The store does nothing to help you. If you have a problem with your item, the store personnel simply tell you «sorry, call this number». They are there to «sell» you merchandise, not provide customer service. When you call for status on the order, the girls in Tukwila blame others for their lack of service and not returning calls. Bottom line, if you buy here, prepare for a headache when your imported furniture is not what you thought it would be.

Recently purchased a sectional from these guys. I did a lot of research and their rates are competitive, including shipping.
Lonnie was the sales person who helped me and did a great job. Very informative and easy.
Everything has been smooth so far and hope you will consider giving them your business.