The UPS Store

Everett, United States

2.4

Closed now

9 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 425-259-2332
Website:
everett-wa-2912.theupsstorelocal.com
Address:
5129 Evergreen Way SUITE D, Everett, WA, 98203
Nearby public transportation stops & stations:
1.9 miEverett Station
1.9 miEverett
2.1 miBroadway just South of the Event Center
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 8:30 am – 6:30 pm
Closed now
Local time (Everett) 10:18 PM Tuesday, June 17, 2025

Business hours

Monday 8:30 am – 6:30 pm
Tuesday 8:30 am – 6:30 pm
Wednesday 8:30 am – 6:30 pm
Thursday 8:30 am – 6:30 pm
Friday 8:30 am – 6:30 pm
Saturday 9:30 am – 5:30 pm
Sunday –

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9 reviews of The UPS Store

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Place rating: 1
Arlington, TN
I just had the worst customer service experience I’ve had in years at this UPS Store! I had paid extra to have a package delivered to this store while I was away on vacation. Apparently, UPS tried to deliver it on a Saturday, and they don’t receive ground deliveries on Saturdays. When I went in to pick up my package, they couldn’t find it and then ALL 3 EMPLOYEES took turns dismissing my concerns and telling me different stories of where my package was and how it might be delivered. They interrupted me while I was reading the statement from the tracking number on the UPS website and one even walked away after asking me a question.
I will not be using this location again. I recommend you reconsider giving them your business. They reminded me they are NOT UPS, they are a franchise. Thanks the reminder… I’ll take my business elsewhere!
Place rating: 5
Everett, WA
I’ve had nothing but great experiences at this UPS location. I almost avoided it because of the Unilocal reviews. I’m glad I got lazy and went to the closest location. They are super-​duper helpful and friendly.
Place rating: 5
Everett, WA
I have had nothing but good experiences at this store, the staff has been very friendly and helpful, and one guy was honest enough to tell me that USPS could send my priority letter for half the price.
Place rating: 5
Chula Vista, San Diego, CA
Chad & Connor were excellent! I saw the terrible reviews but realized they’re the only real UPS store near my home. I have a few retail/​authorized dealer locations closer to me but I like the REAL franchise. We’ve moved a lot (navy) and I’ve always loved shipping with UPS and I thought I’d check this place out for myself. Glad I did! Turns out the bad reviews were due to an old manager with poor management skills. I say give this place a chance! You won’t be disappointed.
Place rating: 1
Everett, WA
I deeply regret giving this place my business.
I shipped an item and insured it for what I sold it for, $ 350. Shipping and insurance to NY was $ 70+ which seemed high. Long story short, the product was damaged beyond repair, and they tried to deny my insurance claim because «the packaging did not meet UPS standards», though it was factory sealed in the manufacturing packaging, double boxed and double styrofoam. Two months later and I am still fighting for my money. I never get fallow up calls and notifications on the status of my claim. I have to call the store once every week or couple of weeks. Apparently the refund is on it way and I will be getter a personal check from the store owner??? This is a waste of my life and I will never be coming back.
Place rating: 1
Everett, WA
This is the worst UPS store I’ve ever been to. The men that work here have absolutely NO customer service skills. Every time I am here, they are sluggish, not helpful, and downright rude.
One of the guys scolded me when I told him I asked if he needed my business account number after he had already started the order. «Next time, you need to tell me that first.» When I asked if he was going to have to start all over again, he said no. He had already looked me up in their system and had all my information, so I had assumed he knew I had a business account. No need for that kind of rude remark.
UPS is a great company. It’s unfortunate that this location doesn’t reflect that in the least.
(EXCEPTION: There was an asian man who was very helpful and friendly the last time I was there.)
Place rating: 2
Everett, WA
Two stars because it is a full function store, from what I saw, so you won’t need to go somewhere else for a specific need or product or whatever. Unfortunately though I had the same experience as Troy. To ship a 20 inch LCD monitor cost me seventy (70 $) dollars! This weighed like fifteen pounds tops, if that. Sure the box was 24×24 I believe, but seriously? Ridiculous rates.
Place rating: 1
Everett, WA
I went to this store for an estimate at first, for shipping a large item I was thinking about selling on eBay. I asked for an price on shipping my item to Miami Florida, and he told it would be about $ 180. That seemed high, compared to what others on eBay were charging ($ 120 – 150).
I sold the item on eBay, went to this UPS store to ship to Tennessee, and now the same guy (old guy there, with bad attitude) is telling me $ 234 !!
I did not use this place, I went to the UPS Customer Center at
923 100TH ST SE
EVERETT, WA 98 208
and shipped my item for $ 98 ! That’s $ 136 less, using the same company.
I highly recommend that you avoid this place.
Place rating: 1
Everett, WA
This store sucks! They overcharged me for shipping compared to the UPS online estimates, then were rude when I questioned them about it. The owner doesn’t exist and the manager would rather smoke at the front door than help anyone. USPS is better and cheaper.