Oberweis

The ice cream is excellent & the customer service is amazing. My 2 yr old daughter was scared of the blenders & the manager showed them to her which amused her. The manager then gave my 2 young daughters crayons, stickers & coloring sheets & later handed out balloons to every child in the store which utterly thrilled my daughters. It was a great experience.

Rarely do I ever post reviews, but this one needed it. If you want good ice cream, this is a good spot to go. If you want good ice cream and expect it to be ready within a reasonable timeframe, this is not the spot.
5 stars for the ice cream, 2 stars for the staff.
My boyfriend and I go to this place on late nights when we just want some good ice cream, or because the Original Rainbow Cone has already closed for the night/​season. Unfortunately, minutes after placing my order, I deeply regret even going to this place and really should’ve just went for a $ 1 cone from McDonald’s or something that is a lot more expedient and a lot less expensive. My wait time for a simple strawberry milkshake and a single scoop waffle cone (our typical order) usually takes about 15 – 20 minutes to be ready. I really can’t make sense of this because there’s about 5 staff members in the back making the ice cream, which is a totally acceptable staffing ratio, in my opinion. We go to this place in Lansing, IL (shoutout to Gaytey’s ice cream — you’re my favorite, 10 stars for you!) where there’s usually a line out the door, 2 girls working, and where they make their own whipped cream on the spot, and they still get the ice cream ready before you even get to the cash register, which is only about 5 steps away from where you order.
SO, in summary, this place is good, if you want to get out of the house for a long time and have nothing better to do for the rest of the day cause you will be spending it here waiting for your single scoop ice cream for what seems like hours.
Where is management and why has this not been rectified? And are you guys physically milking the cows back there to make some ice cream? Cause that is the only acceptable reason for the delay.

This is some of the best ice cream that I have ever indulged in. It’s creamy and pure.

Three mouthwatering words… coconut chocolate almond… Mmmm mmmm mmmm :)! This ice cream takes you back to the good old-​fashioned days, I tell ya! It was rich, sweet, cold, yet creamy. If you’re eating in, I would recommend that you ask for paper bowls/​cups. My two scoops were served in a parfait glass that must have still been warm. My bottom scoop of chocolate crunch was totally melted :(. The scoops are generous so even a lil ice cream piggy like me would probably be satisfied with one scoop. A moment on the lips, a lifetime on the hips ;).

Horrible customer service skills, who is the HR director for this establishment!!! Fire everyone now.

I love oberweis their ice cream is delicious! My review goes to the staff of this specific location. I was in there last night and waited about 30 minutes for a couple ice cream cones which where melting when given to me. I have never seen staff move so slow! Every one was just strolling around with no sense of urgency. The line of people waiting and the store was full and all the staff seemed to be confused and just extremely slow. I was in shock! So if your planning a visit to this location make sure you have time to wait about 30 minutes for your ice cream!

Holy Moley. Let me just say that we just had the best experience ever in Oberweis. Joshua was so welcoming and kind. His customer service was out of this world. HE EVEN REMEMBERED OUR NAMES AFTER WE ORDERED. He offered us different flavors to try and also offered a sample of the lemonade (which we ended up buying). Too many times have I gone to an ice cream place where the employees act like you’re annoying them just by ordering. Joshua’s warm welcome and outgoing personality made us feel right at home. He should definitely be promoted!!! We will be coming back to this location just to see him again.

Hands down the best ice cream out there! Nothing compares to their malts (my personal fav is chocolate). We’re here at least once a week!

Good ice cream but very over priced. Ordered a scoop and a bowl
And was charged the price of a decent gallon of ice cream. I’m not even sure if it’s organic milk that is used to make the ice cream at these prices. Ordered the chocolate peanut but which was delicious but I don’t think I’ll be back unless my fiancé makes me. Good ice cream overall.

You can return your bottles here. $ 15 cash for 12 or more bottles. This is the only way to buy milk. The store is great and a friendly staff. Will definitely be back. Also, the milk prices are the cheapest I have found. $ 3.29.

Driving home, I had no idea where I was, but being quite hungry and wide-​eyed searching for quick bites to get me through to dinner, I spied Oberweis!
It has been a long time: nice active service, a simple single scoop of ice cream but oh so amazing: espresso caramel chips, generous for one scoop. I didn’t vote for Mr. O in the election but thank goodness for his cow products!!!

Believe it or not, until last week I had never had oberweiss. I know, I know I was totally missing out. I ordered the taffy apple milkshake which was literally one of the best things I’ve ever eaten. My boyfriend ordered the pumpkin pie milkshake which was also good although not as good as mine. The workers were nice and the wait wasn’t long. The reason I’m giving four stars instead of five is because I looked up the nutritional information when I got home. Wow! It was like over a days worth of calories! I guess that’s what made it so tasty but it’s not a place I’d go to frequently.

This location is roomy, bright and has very good service

Good ice cream… Especially their peppermint ice scream brownie sundae! But their chocolate milk is AWESOME! It’s like a milkshake!!! But their white milk… Ummm… Not so good! My friends and I go there after sports events or after our Munroe Park Theater productions but honestly it’s too sticky everywhere and wwwaaaayyyy too crowded!

They get 4 and a half stars for not having a drive thru. Other than that this place is awesome. This location has board games that you can choose from, which I think is great for a nice family outing at the ice cream shop. They also have chest set up at 2 tables.
The workers are always very pleasant and service is pretty quick, anything you get here is going to be super yummy. I think this place makes the best smoothies, and they taste absolutely delicious every time.
Their sundaes are really good as well as their millk and eggnog. Can’t go wrong with them.

To me it’s a pricey place with not enough nutty ice cream combos– but that’s just MY crazy bias!

Worst service ever! The manager should be fired!!! mistakes happen and it is part of life, but how you remedy the situation is showing your ability. This store does not deserve any business for their very expensive product. get ice cream anywhere else. I have never written a review in my 41 years of life but this management team is so brutal I had to do something because they did nothing to earn their jobs. I can go on and describe the situation, but it dosn’t matter only thing you need to know is if they mess up your order they don’t care. the management is brutal!!!

Stayed here till after eleven pm lastnight great wifi had a strawberry Sunday coming back for more

Hot nights call for ice cream sundaes!
My sweetie and I got a vanilla and chocolate Candy Turtle sundae to share, and it was delicious.
Our companion didn’t want ice cream, so he got a mango smoothie, which looked wonderful!
The service is pretty darn good and personable. We were there during closing time, and there were a group of blind customers with guide dogs. Their ride wasn’t going to be there until 20 minutes after closing so the manager said they would keep the store open for them until their ride arrived. Isn’t that lovely and kind? It really made me fall in love with the store.
I much prefer this Oberweis to a couple of the ones I’ve been to because of the great service and the fact that it’s a corner shop with windows open to the street, so it feels wide open and relaxing.
I’ll be seeing you soon for another sundae, Oberweis! Keep up the great job!

They earned a spot in my own personal dining history when I happily asked what the difference was between two different kinds of chocolate ice creams.
The woman behind the counter whipped her head around and loudly barked:
«What? I DON’T KNOW. I don’t EAT the ice CREEAAAM!»
I couldn’t help but to laugh right there as the woman continued to roll her eyes. Uh, bad day at work or something? Wrong job maybe?
Clearly that lack of ice cream knowledge is consistent at this location, as I have frequently gotten the wrong order — like if I order plain chocolate, I’ll get something with candy in it instead, that sort of thing.
And I certainly don’t agree with the owner and namesake’s politics, including a new sign on the door that I find to be a very veiled racist statement about their employment policies.
But damn if they don’t make the best chocolate milkshake ever when they do actually get it right. Super creamy, but thin with a super richly, almost buttery finished. Usually served in a beautiful solid glass goblet with a little cream filled stick wafer cookie sticking out of the top. Really, just heaven. Again, that’s only when they do get it right, which happens less and less often. Lately the store has been increasing messy, tables not cleaned, that sort of thing and they’ve started putting the shakes in paper to-​go cups, even for here orders.