Firestone Complete Auto Care

Nice enough people, including reception/​cashier, but these guys are definitely out to sell, sell, sell new tires; took my tire that was low to mid-​way through on tread for repair (the guy measured the tread in front of me and said it was ‘legal’ but he would not fix it). He said i could ‘get away’ with buying two new, but probably should buy four tires. I took it to Goodyear and they fixed it in 10 minutes; it is safe, fixed, and will get through the summer. Same visit, had my wife’s Mercedes in to put the summer tires on; they said they would ‘just toss’ the $ 200/​ea winter tires because next fall I should buy 4 more. Again, Goodyear said 2 of them would be fine for one more winter. I’ll be going to Goodyear in Evergreen exclusively, and in fact bought 4 tires there today for my son’s Subaru with a great rebate.

After receiving a lot of runaround and horrible customer service regarding winter tires at a tire store in Frisco, CO (I live in Dillon & was trying to stay local,) I decided to try Firestone in Evergreen. Kristen was knowledgeable and very friendly & got me the exact tires, appointment time & date time I wanted. I walked in a few minutes late for the appointment, but they guys were super friendly. They had me in and out in less than an hour. As a customer service professional myself, I truly appreciated the professionalism, friendliness & timeliness of Firestone. We used Firestone in Florida for new tires for our truck about a years go and had the same great experience. Will only use Firestone in the future! Nice job guys!

After being towed to this location on a Saturday I believe I was overcharged for repair work in replacing a radiator hose — $ 400+ then after authorizing was told the next day had to replace a gasket inside the engine as well — another $ 400+. I expressed dismay at the way the cost went up after I authorized repair.
After the repair I was driving my car & it started to rain. My windshield wipers were not tracking properly — not swinging all the way to the left and swinging so far right that they were hitting the windshield frame. I just today got them fixed elsewhere for free. The mechanic there indicated someone had deliberately messed with the adjustment and he assured me that they could not have gotten out of alignment without someone messing with them. They began malfunctioning the first rain after servicing at this Firestone. Whereas I cannot prove that Firestone did this, I will never take my car to this Firestone again!

My wife brought her car in here 2 weekly ago with a slow leak in the right front tire. They couldn’t really determine why it was leaking, so they re-​sealed the bead between the tire and rim, and said to bring it back if it kept leaking. It continued to slowly leak over the next 2 weeks, so she brought it back today and sure enough they found a nail in the tire. When they went to charge her for fixing the nail hole (she paid the first time they looked at it and missed it) the mechanic said she must have gotten a nail in it after the first time they looked at it and couldn’t fix it. Really? The somewhat non-​friendly worker couldn’t comprehend the level of coincidence required for the same tire, which continued leaking after the first visit, now identified as having a nail, to be unrelated to the initial leak. Sure enough, after fixing the nail that they claim was not the original problem they couldn’t fix, the tire stopped leaking. It wasn’t worth fighting with them about it, because they obviously don’t care about referrals or repeat business, but we are new to town and will just use Big-​O tire in Evergreen going forward. Big-​O was just the opposite when I had work done a few weeks ago, they really cared and weren’t out to take advantage of people.

The car overheated on the highway and was towed to Firestone. They replaced the radiator which had burst. There was some misunderstanding about what additional work was authorized but they made it right without fuss or argument. The work appears good and was done pretty quickly. Gary and Matt were friendly and helpful. Breakdowns are never fun but these guys really helped us out and we appreciate it.

These guys saved the day for us today! We (denverites spending the day in Evergreen) accidentally hit a big rock when parking, causing the plastic engine shield underneath the car to detach. We drove around Evergreen very slowly with the plastic dragging underneath, ended up at a repair shop that was closed (despite Unilocal’s info that it should be open), called tons of places with no luck and finally heard that this place was open. They took us right in and reattached the engine shield. It took five minutes and cost us nothing! Maybe not a huge deal, but it was Memorial Day and our daughter’s 12^th birthday and our day that had turned a little sour because of the stupid car incidence was suddenly bright and happy again! Thank you!

OK service. Tried to get me to get more work done that I wanted though I said no thanks to it.
I went it because my car was slipping when I used my breaks so either I need breaks or new tires as my tires were oldish and had A LOT of miles on them.
I asked them if I needed new tires and they said no.
They said I needed new breaks… I asked them to show me my car and the parts they said were bad. Always do this ladies and know what you’re looking for. They were in fact in need of replacement so I did replace them.
I don’t think they topped my fluids off though.

If you don’t REALLY know your way around a car, do not go here. They will not give you honest service.
I had an accident on the way up to the mountains and was towed here. Unfortunately, I had run over a large fallen rock and incurred two flat snow tires. The man I was dealing with told me that I absolutely had to buy four brand new tires, even though I really only needed two. I explained to them that all of my tires were brand new (not even two months) and so it would be fine to simply replace the two that needed it. He kept throwing out all kinds of liability and tread differences excuses and finally, after 20 minutes of arguing, the shop was about the close and I needed to get on my way so I had to buy four tires.
I will give them credit for giving me a great deal on the tires, but it was obviously not as great of a deal as just paying for the two that I needed.
When I returned home and explained the situation to my tire shop there, they told me that he had been lying to me and could easily have replaced just two of my tires, especially since they were so new.

Knowledgable and good service. Fixed rear axle seal in an efficient timely manner, part was difficult to find, but they tracked it down.