Princeton Van Service Moving & Storage

Do Not Use Them!
Recently, Made arrangements to have them move me 10 miles. I confirmed with Lisa one week before, then called her the day before to confirm 3 movers will arrive @ 10 a.m. No show until 4 p.m. with a rental truck that would not accommodate my things. Manager, Dave, tried to talk me into using them anyway, I refused and called AAA to make other arrangements for movers to come the next day.
Never again will I use them!

We recently used Princeton Van Service for our move from a 2.5 bedroom apartment on the 3^rd floor, into a town house. Xavier and his team did an amazing job, especially considering it had been snowing the night before and conditions were icy. Because of the snow and ice, Xavier called the day before to tell they might run 30 – 45 minutes late arriving in the morning but they would show up, rain or shine. This was really nice considering moving is a stressful event in itself. I can deal with delays and changes as long as I get a heads up, and Xavier did a good job in making me feel comfortable with the whole situation.
The crew took good care of our stuff and really worked hard the entire day. We had a few heavy furniture pieces and they managed to get them out of the apartment, into the van and into our townhouse (some going up to the 2^nd floor) without a scratch or mark. They also took great care in protecting the walls and floors carrying pieces in and out.
The only reason I am not rating them 5 star is because of the inaccuracy on the pricing estimate in advance. The office had estimated a 3 men crew for 4 – 5 hours, however, upon arrival Xavier recommend a 4^th crew member and said this would be an 8 hour job. We had ourselves estimated around 7 hours, so we were okay with the changes, but since this is a cash only service, this could of course be an issue for some. Xavier managed to get a 4^th guy within an hour and the move stayed within the 8 hours estimated by him.
Princeton Van Service also offered free boxes (used ones) and wardrobe boxes, which made the a little move easier for us.
We would definitely use them again!

Chris, Ninja, and Joe did a great job with our move on a hot day. They took good care of our stuff. No complaints there.
My only criticism is that the estimate we got on the phone ahead of time was way off. It took nearly twice as long as estimated (no fault of the crew; they worked their butts off). It worked out fine in our case because I was happy with what they did, but since this is a cash-​only service, I could see that working out badly for some people.

The poor reviews surprise me. They helped us move a few years ago within Princeton NJ, and they stored a bunch of things for us for several years as well. They just brought all the antiques up to New England, including a baby grand piano in the pouring rain Friday night, set it all up for us, then turned around and drove 5 hours back to NJ. I noticed I had forgotten to cancel my auto-​pay for the storage unit, I left a message on their voicemail about it, and within a week they sent a check back to me. Lou is the person to talk to if you want to get it done. They’ve been great for us. Highly recommend.

I contracted them to move my elderly father from NJ to MA. They were supposed to arrive at 9am so I could drive him up in the afternoon. Instead, Lou the owner called to tell me they would be an hour late.
Starting 10:30am I called their business number every ½ hour to find out where they were. Never a callback.
Finally at 12:30pm I get a call from the driver asking me when I’d like them to show up! Even though I did not curse at him, he took offense at my attitude and hung up on me! Luckily he showed up 15 min later.
After a very leisurely 3 hr load they left before 4pm and we could not leave until the next day — which meant combining a 5 hr drive with the move in!
They were supposed to deliver to my brother’s house at 9am the next day. They arrived at 10:30am. Of course they didn’t unpack the wardrobe boxes like other movers have and I found most garments were just jammed to the bottom of the boxes.
Never, ever again!

Had to have my childhood Wurlitzer upright piano moved 60 miles from ground level to ground level. I contracted with Princeton Van Service because they were one of the few services willing to only move a piano and the price was very competitive. Company agreed to show at 8am and they showed at 9am. An hour late because they «had to get gas». Ok, luckily i was time flexible this particular day. When they showed up they were «fast and efficient» loading the piano into a full size moving truck, all the while ensuring the safe delivery of my childhood treasure. Piano was delivered and price was as agreed in cash. The 2 movers were friendly and courteous. I would use this moving service again.

We moved with them because of positive ratings on BBB, when in fact we should have simply looked them up on google first. They showed up 90 minutes late, took over three hours to move a little over a bedroom, and required cash only without prior notification. We tried to call the office to see if we could pay by check, and the owner never even picked up. Once we finally got a hold of him, he was extremely rude and said that he simply didn’t pick up the phone because he was ‘out back’…and not avoiding us. We will be avoiding these guys like the plague in the future.
Oh, and the movers had to ask us to borrow tools to take apart the standard bed.