Rockingham Dental Group

I started going to Rockingham dental in Exeter 2 years ago after a poor experience with my dentist in Boston. I couldn’t be happier with my experience there. The hygienists are friendly and experienced. My dentist, Dr. Collamore, is knowledgable and patient to answer my many questions. The office is clean and comfortable.
I have never had a problem with them accepting my insurance and am happy that my out of pocket costs have decreased since switching.
I’ll definitely continue to come here as long as they keep up the good work!

I’ve given them the benefit of the doubt a few times now, but I have to say, avoid the office if you can. I’ve recently made appointments to have my wisdom teeth extracted (I’ve also been a regular patient for 6+ years) twice now, the first time to be told it can be done in office, the second time to be told it could be done in office in April, the third time to be told it can’t be done in April, and can only be done in May, and finally told that they do not perform wisdom teeth extractions in office. Coupled with the fact that twice I had a filling replaced and could not chew on that side of my mouth for several months, added on to the fact that any appointment with Dr. Dumas should allot for 20+ minutes of monologue re: his general approach to dentistry, added to the fact that 80% of the time, when calling the Exeter office, you’re greeted with a «the office is currently closed» message, regardless of whether you’ve called during business hours, just, save yourself the head, or should I say, toothache, and go elsewhere.

In my personal experience:
a. The staff is friendly and professional. Receptionists could be a little friendlier, but I understand why they might not be, considering that receptionists tend to see the worst of humanity’s most vulnerable (sick, broke patients getting screwed over by insurance companies) every day.
b. The hygienists do a great job cleaning.
c. Dr. Osorio, the prosthodontist, is a very skilled professional.
I had my two front teeth broken years ago in California, and had caps placed over them after having a root canal done. Dr. Osorio saw this and explained to me how far the technology has come regarding caps. So, he offered to upgrade me.
After going through the motions and receiving the teeth, I was unhappy with the shape. We sent it back to the designer, based in Epping, who took my concerns to heart. The second time around, the teeth were great looking. They fit very well and have held up pretty nicely after almost 2 years.
All in all, I am satisfied with this office.

I was a patient in this practice, going 4x year for eight years. Then I forgot about an appointment. I called to re-​schedule and was told I would be charged for the missed visit. I felt missing one appointment after all these years should be forgiven. I told the scheduler I would not be paying for services I did not receive. I asked that the manager call me back. I never heard from the manager, and I never went back. I think they do not value their patients and make little effort to retain the ones they have. I did like Dr. Dumas, Dr Parsi, and Erin, the hygienist, but not enough to continue there.

My family and I have been coming here for years, and I can’t imagine ever going to a different practice. I’ve had appointments with three of the doctors and I’ve met many of the dental assistants, and they’re always very friendly and very knowledgeable. It always feels like they genuinely care about me!
I went in last week to get my wisdom teeth extracted, and Dr. Moroi took excellent care of me. I was really nervous about being awake for the extraction (they don’t do sedation), and he calmed me down and patiently talked me through every step. Also, I was supposed to get all four out, but before the procedure he showed me the x-​ray of my teeth and explained to me that even though it would mean more money in his pocket if all of them were extracted, he thought I should leave the top ones alone because they were so far up and it would be more painful for me if he took them out.
The only reason I’m not giving a five-​star rating is because the receptionists tend to be a little sub-​par. I once had a receptionist schedule a cleaning for me, and the date she told me and wrote down on the little card was different from the date she entered in the system. I ended up showing up for an appointment I didn’t really have. Also, I was once told that my insurance doesn’t cover cleanings (which it does!) and she tried to charge me $ 85 for it! It took a lot of arguing before she realized she was wrong.

My family and I went to this practice for many years b/​c the hygienists are excellent. However we could not take the unprofessionalism, shifty practices (billing for work not done), and rudeness of the Office Manger any longer and left. We are so much happier where we are now!

Do yourself a favor — stay far away from this dental practice. Here’s why:
1. I told them what insurance I had when I first called to make an appointment (I am new to the area and I was a new patient). Come to find out after checking my dental benefits online, they had me see a dentist that wasnt even accepting my insurance so I was only having 70% of the services covered!!! Sadly I found this out after I had all the work done. Their excuse «well, he is going to be working with MetLife soon, he just hasnt submitted all of his paperwork yet». So Ok, I have to pay out of my pocket now because of paperwork on your end? Something is really really wrong here.
2. I went in for a cleaning. I was told I needed a scaling. I then was told after the scaling (and xrays) that I had 7 cavities. I made an appt to come back and get 3 taken care of. 2wks later I come back and get 3 fillings. 2wks after that Im still in pain, I call and tell them, I come back in to get it checked out and they told me that the filling didnt stay intact after I left and a piece was missing, so they put some sort of a bond on the tooth. At no charge according to them (this was later submitted to my insurance company.) Here we are months after the filling was done and then fixed, I still have pain and severe sensitivity to cold/​hot.
3. At my first appointment I told the dentist about a tooth that was killing me, he told me that nothing was wrong with it — according to the xray and his examination of the tooth — and attributed the pain to my TMJ (very mild TMJ). The tooth then turned so severly painful I demanded to be seen by another dentist in the practice for a 2^nd opinion — turns out — the tooth is fractured. And now this dentist is telling me there is nothing to until it cracks and falls apart. Im sorry, but Im pretty sure you cant save a fractured tooth — and that is has to be pulled. There was to be no charge for this visit either, but of course they submitted the claim to my insurance company.
4. I finally got my cleaning, after all of this was said and done. They were HOT to get my other four cavities filled though. Gotta make that dough!
5. After its all said and done, I checked the claims on my benefits website. Not only did they submit claims for visits they said were to be «no charge» (no charge to me, but sure, exhaust my dental benefit for the year) — but… they submitted claims that Ive seen every dentist in the group (there are 5) when I have only seen two. Weird. And of course when I ask them about this, they come up with some weird excuse like — «sometimes we do that — for the reason of insurance and what not» — this made zero sense. Whatever, I dont care. At least THOSE docs were part of my dental plan.
So here I am, still in pain, with both teeth. The filled ones and the fractured tooth they never noticed. Dental benefits pretty much tapped for the year. I found out that the dentist that screwed up my mouth has only been a dentist for 2yrs… he got quite defensive when I told him I wanted to see a 2^nd opinion. Guilty conscious?