Twisted Throttle

This is one of the better business to order from in my opinion. They not on specialise on adventure bikes but have several hard to fine products. Fast delivery times & low price make them hard to beat. Expect a well played out web site that user friendly.

On Sept. 3, I ordered an Sw-​Motech rack and the adapter for my Hepco topcase from Twisted Throttle’s website. On Sept. 5 (a Saturday), Fed Ex delivered both to my door. A motorcycle webstore that delivers parts to your door in under 48 hours? Amazing!
As an aside, the verdict is still out on the Sw-​Motech system itself. It was easy enough to install on my old GS 500 and, so far, my huge Junior 45 top case hasn’t flown off into the road. That said, I’m a little suspicious of the system as a whole, and especially of the plastic adapter plate. It’s almost too ingenious. If the thing is still holding in a few years, I will be an Sw-​Motech customer for life.

I have shopped from Twisted Throttle many times and the customer service is always very good. Their selection is excellent as well. Their parking lot is Huuuuuuuge!

I have been a faithful patron of this store for years. The people are great, the store is amazing and the products are quality and up to date. That being said I wish their prices were a little more competitive. I have slowly steered away from ordering with them as they consistently have the highest prices. Other competitors are killing their prices (Rhymes with Godzilla)… All and all. excellent store !! Highly recommended. Their open house is killer and this past event had all the donation proceeds go to charity. If you’re in the area it’s definitely worth the stop.

The customer service aspect is horrible. No information they give you can be trusted. I ordered a light setup over a month ago and am still waiting on the mounting hardware. I was assured at time of order that the part would ship out on March 8. Called Monday March 16 to check and was assured that the part would ship out next day. Now Thursday and the parts are said not to exist and can’t be shipped. Save your time, money, and frustration and buy from a reputable retailer, which these guys are not. I would have ordered somewhere else had I know how bad the process is at Twisted Throttle.

Today is 12/​20/​2014 and i decide to take a ride and visits Twisted Throttle, i left new york around 9:00am and the weather outside was 25 – 29 degrees, was very cold, and i got to Twisted Throttle around noon time and i have to say that by the time i got to Twisted Trottle i was very cold .I got to say that I’m very very amazed by the kindness of the staff I’m very amazed by the way the store looks and the kind of welcome feeling you have from the moment you pulling into the parking of the Twisted Throttle, The store is very well maintain it’s very homey and you can find everything you see online and everything you seen the catalog the moment I walk in the door for the first time I got to say that I felt very welcome and I was very well taken care of, it’s a very good place to spend the day it’s a very good place to find what you’re looking for you always going to find good quality and you always going to have a good time when you visit Twisted Throttle!!! GREAT GREAT PLACE AND LOOKING FOWARD TO COME BACK AND SPEND MORE TIME HERE !!! AAAAAA++++++ GREAT JOB, TUMBS UP !!!

This is my second home away from home. I am there, when I am not riding, sitting in the Café, working on my laptop. I bring them Donuts and Coffee from Dunkin even though they don’t ask for it — why? Because I love them. I love how honest they are, relaxed, laid back; James with his laughter, Dave with his insight, John (when he is there) with his work ethic, every single employee in TT is a good person, not just a good employee — but a good person.
Atmosphere, technical gadgetry, apparel (I switched to Macna from Rev’IT because of them) all in there. I can watch whatever I want on that screen — just ask James. We have bike nights, movie nights — come spring and when Forrest is back, we’ll have our GS sandwich (no it’s not a KamaSutra position) back.
Top notch bike service too. If you ask them nicely, they will even lend you the toolset and you can pull the bike over by the benches outside and work on your bike — mount that mount you just bought on it yourself. Got stuck? Ask Dave for help. Need ideas? Find James. Need a part and want it manufactured? Yeap, you are at the correct place — of course it’s going to cost you but at least you can get it done!
Bike parking, car parking, green grass for grazing and regurgitating, even putting up cones and practicing really tight turns and then having a coffee break, wash up in the bathroom, relax in the couch — have your tyre changed, oil changed, try jackets, boots, helmets, I mean this is like Shangri La :)
And it’s right on my way home! So when we ride in the summer (practically every minute of the weekend) we pass through TT just to pass through TT and on the way back do it again.
Here’s a video of my back roads to Twisted Throttle
Here’s Sharky from Twisted Throttle

Disappointed, shipping not as advertised, customer service polite but unapologetic, said they could ‘fix’ the issue with another $ 50 on top of the $ 90 already paid. Be sure to ask, and then check fine print, for any orders placed with this shop.

Ordered a set of cases and was told the bike specific mounts were on back order and would arrive at the store in 10 days, This timeline was fine by me, but when I called about a week later to check status they changed their tune and said they could’t guarantee the delivery date they originally quoted me. I had to send back the cases and they charged me for an item I never received. Called and had it straightened out.
It’s a shame they are the distributers and sole vendor of SW-​Motech racks and cases. They’re really nicely maid cases and racks and they are losing money by not selling directly in the U.S.

sometimes you can tell the integrity of a store and the people that work there when things don’t go exactly as planned. I recently rented a motorcycle and we ran into a slight hick up with the drop off and pick up. The way that the staff at Twisted Throttle handled the matter was fantastic. The rental bike was great (and looked super with some of their great after market parts bolted on) and the crew made sure that my Rhode Island riding experience was a special one. I will come back — and rent again!

I came in just before Christmas looking for a gift. It was pretty busy in there, but I waited and waited and waited, and it was about 20 minutes later that a salesperson finally acknowledge me. I was the only woman in the store, and I got the impression that they didn’t value a female customer as much as the store that was full of male customers.
They had a very small selection of items, and the space was very odd. There seemed to be a bar, or at least what used to be a bar in the back of the store. Quite strange.
I won’t be back.

They are fortunately or not the only dealers for CooCase in the US. Let’s just say that their installation and support instructions don’t come with the product, and it was virtually impossible to install the tail case on my motorcycle. Sending them pictures didn’t help — because they then sent some canned instructions which clearly didn’t match the config on my bike. Be extremely careful validating if the case is mountable to your rack before you purchase.