Fairfield Inn Philadelphia Great Valley/Exton

This is not a place you would want to stay if your an «out of towner». My visit was such a surprise to the front desk! I was stereo typed, not sure if it was my nationality or the fact that I had an out of state ID.

As an Elite Marriott rewards customer, I always choose a Marriott property when traveling. I am almost always very happy with the accommodations. I say almost because I cannot give the Fairfield Inn and Suites Exton any more than 1 star.
On our way to the hotel we tried calling ahead to let them know we would be a late arrival. The phone system was down so we could not reach the hotel on any of their local numbers published on their website.
Upon arrival at midnight, we were provided the wrong room number so we woke guests sleeping in their rooms by trying our card keys several times.
After a trip back to the lobby in the slowest elevator on the planet we were told «oops I gave you the wrong room number».
Once inside our room we were assaulted by the musty smell and blasting AC system.
The next morning we were greeted by mold in our shower.
We have had to make numerous trips back down to the lobby as every time we arrive back to the property our room keys don’t work.
The food served for breakfast leaves a lot to be desired.
The only reason I gave 1 star is that the hotel «graciously» comp’d us the first night.
I hear plans are in place to renovate this property. I would wait until that is complete before considering a stay here.

I would have to agree with other reviewers that the hotel is a bit dated. I was told this by the front desk staff and marketing manager just prior to checking in during the early afternoon. Since I was here for an overnight, my expectations were minimal: comfortable bed, gym area, sufficient breakfast, pool area, adequate parking, good WiFi, and an elevator for my bags. My expectations were met on all of the above, and I was able to get a good night’s sleep without any surprises both outside and inside of the room.
In comparison to other Fairfield Inns, yes, this property is a bit older. The staff mentioned that they are in the process of renovating the property towards the end of either the summer or fall. The hotel is located within a business office park and next to the main road, so I thought that the location was in a good area with good access to make it to the highway. Altogether, I consider this one of the more average Fairfields that I’ve stayed at, yet its okay. Can’t wait to see the renovations in 2016.

I stayed in this hotel for a total of two nights during April of 2015. When we arrived (and also when we checked out), no one could be found at the front desk. Even though we needed to wait for staff to arrive, the employees were very polite and welcoming. My family frequently uses the Marriott brand hotels, but I have to say that this one left us a little disappointed.
The rooms were a little on the small side, as was the lobby area where the breakfasts were served. I think that, in total, there were maybe 7 – 8 tables, which was not enough room when you came down to eat. Myself, my mom and my four-​year old ended up getting food and then having to sit on one of the couches in the lobby to eat because no tables were available after a 10-​minute wait.
Contrary to previous reviews, we did not encounter any bugs in the hotel room/​bathroom. My biggest recommendation to the hotel would be to add more lighting to the hallways. We practically sprinted through them because we couldn’t see very well with the terrible lighting. You couldn’t see who was approaching you until you came right up upon someone. Murder central…
On a positive note, my daughter enjoyed the pool area, but that had a downside, too. The other guests were not watching their children. At one point, another child got out of the pool and proceded to pee all over the floor, right in front of the stairs leading into the pool. Sadly, the mother saw it happen and did nothing. We had my daughter come to another area of the pool and just picked her out so that she didn’t have to walk on someone else’s pee stain. Maybe the mother of that child reported it to the hotel, but I highly doubt it, as they let their child continue to swim even after we had fished my kid out of the pool.
The pictures of the hotel online are definitely more bright and colorful than the hotel actually is in real life. It was definitely not the quality that I expected of the Marriott brand.

This hotel has cameras and they’ll call the cops if they see you smoking pot outside. Not cool, man. Also, the reviewers are right about the bug problem — I’ve seen 2 bugs in my bathroom here tonight.

This is an okay hotel. It is very dated. The staff is extremely polite. But the rooms themselves are a little dirty and old. I kept finding dead bugs on the floor and on my bed. This was the only hotel in the area that I could stay in but if I could do it again I would of stayed somewhere else.

It is locations like his one that make me want to avoid all Fairfield Inn locations. I just (in the last 10 minutes) had to kill a cockroach in the bathroom. Let me be specific:
— the lobby floors are not clean
— the hallways are dark and dingy feeling
— room smells questionable
— the fitness center only has treadmills
— did I mention the roach I just smushed in the bathroom?
I recommend that you strongly consider a different hotel.

I recently stayed here on business and is one of a few options with our company. I have stayed here before on business trips. This most recent trip resulting in money taken out of my room. I considerable sum. Yes I should have put it in a safe deposit box after finding out the service was available. It was secured in my suitcase. I travel often both for business and leisure. I will not stay here again and I am considering not staying at another Fairfield or even Marriott hotel in the future. It’s disappointing since I do use Marriott hotels often. Reason being is the inadequate investigation that took place once it was discovered that my money was lost. Apart from this incident I will comment on the hotel in general. It does need upgrades and for somone who is an Elite member with Marriott, you would expect one of the better rooms in the hotel. My most recent stay was in the first room on the first floor. I tried to move but they were booked. This was on a Monday evening check in around 10 p.m. Also the internet connectivity is extremely poor. I have had to work from the hotel in visits in the past due to poor weather conditions and each time I had limited connection or slow service. For the most part the staff is nice and helpful, especially when they take money out of your suitcase. Since I do have other options with my business but are more expensive options, I will choose those other options and will definitely not stay at this Farifield in the future. Avoid and look for other options. Holiday Inn Express down the road is comparable in price and much nicer option.

Our stay was miserable from the second we arrived. First we were unsatisfied by the misleading photos on the website, once you arrive you are surprised at how different the hotel appears. The one elevator was small and couldn’t fit more than 4 people. The room had poor air circulation and we complained that the thermostat wasn’t working and someone came to check it and said not use it??? Then at the same time we complained about the bathroom sink that was clogged and the maintenance man said he cleared it, meanwhile the sink started leaking from the bottom… very ridiculous. The room had very old wallpaper that was pealing off. After bringing some of these issues up to the manager and he said he would look into it as if it was a very regular matter with no concern. I am very disappointed by this hotel and believe it gives «Marriott» a bad name.

No wifi connection even though it is advertised. Bugs in the rooms. Needs repair and maintenance. This is not indicative of Marriott quality.

Nothing special.
When we arrived there was no one at the front desk and I stood there for a good 10 minutes looking for a bell or something. One of the guests came down and he stood there for 2 of my 10 minutes and finally a lady came from the back. I told her I wanted to check in and she calls another lady from the back to help the other guy. As I was walking away I heard them apologize to the other guy… Really? There are so many options in the area I wouldn’t even bother with this place.

We Arrived at 9pm Monday night Memorial Day.
Check in rendered an unkempt front desk agent with an untucked shirt hanging out. We proceeded to our room…
The room was old and dated except for the LG TV. Of the 2 queen sized beds, one was broken and leaning to one end. I would give the room a total of 2 stars for cleanliness an appearance. My companion and I are on a cross country trip on business and are Marriott preferred members. We’ve stayed at Fairfield and Courtyard throughout our 1800 mile journey and had nothing but excellent service and accommodations. However this one totally threw us off guard!
Having brought in a fair amount of luggage, we were in need of an additional luggage rack for our room.
When returning to the FD. I asked W if he’d be so kind as to provide our room with an extra luggage rack we had one in the room. As I am asking, I’m holding the luggage caddy we used to bring our luggage up to the room.
W, the front desk clerk responds with «I’m holding it» ie luggage rack. I told him that this was a luggage caddy, not a rack. I needed a rack. He said «I don’t know what you mean » I said «you don’t know what a luggage rack is»? He said «no». I thought he was joking. I said «should I draw one for you «? This was after describing what they look like only to receive a glazed stare. So I did. He said «I dont know what that is». Really? Hmmm. So I pulled out my iPhone and pulled up an image of «luggage rack». W. responds with…“oh, we don’t have those here «. I responded «you haven’t any in the whole hotel»? He said «that’s right, we don’t carry those here «. I got the sense that he was «playing me «. I finished the conversation with «that’s funny, we have one in our room.
This man is clearly not cut out for front desk Marriott. And for that matter, any customer service position.
While in the lobby area before returning up to our room, I stopped at the coffee station and overhead him on the front desk phone speaking to someone who needed to borrow his car or something like that… meanwhile 2 seperate couples had entered and were standing at the front desk. They waited until he hung up which was roughly 3 – 5 minutes.
One of the guests checking in asked «how are you this evening «? His response .,“yours is a lot better then mine «.
My recommendations are to steer clear of this place. It’s dirty. The rooms had soiled chairs. Customer service was not only non existent, but downright ignorant. I called the assistant manager «Billie «awaiting a reply. Many other hotels nearby. Bypass this one!
Mack