Pep Boys Auto Parts & Service

Exton, United States

3.4

Closed now

14 reviews

Accepts Credit Cards

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Telephone:
+1 610-524-9800
Website:
storelocator.pepboys.com
Address:
220 N Pottstown Pike, Exton, PA, 19341
Nearby public transportation stops & stations:
1 miExton
1.2 miWhitford
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Accepts Credit Cards
Yes

Today

Today 8:00 am – 9:00 pm
Closed now
Local time (Exton) 1:47 AM Wednesday, May 28, 2025

Business hours

Monday 8:00 am – 9:00 pm
Tuesday 8:00 am – 9:00 pm
Wednesday 8:00 am – 9:00 pm
Thursday 8:00 am – 9:00 pm
Friday 8:00 am – 9:00 pm
Saturday 8:00 am – 8:00 pm
Sunday 9:00 am – 6:00 pm

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14 reviews of Pep Boys Auto Parts & Service

No registration required
Place rating: 1
Kennett Square, PA
Horrible service, I scheduled my appointment online and when I dropped off my car today they said they had no record of my appointment with them I even showed the paperwork I had printed out with all my information on it. They said it would be done around 5 but when I went to pick it up they said they never got around to it. They are unreliable and slow, I will never go back
Place rating: 5
West Chester, PA
So both of my headlights and one high beam had coincidentally burned out one after the other so I was kind of living on the edge driving around with just one high beam. I bought replacements but it was dark out and I was headed out to dinner with friends. Phil in the parts department was kind enough to replace all three. He knew what he was doing and didn’t seem to mind at all. I live in West Chester but will only come back to this location. Thanks Phil!
Place rating: 5
Coatesville, PA
I recently needed some brake repairs. I was EXTREMELY impressed with the service desk staff. Tylor was especially helpful during the entire process, as was the young man who was there when I arrived to pick up my car. The technician was also very kind and knowledgeable. I believe his name was Eric.
At times, as a woman, I find that I am treated poorly by automotive service workers, but this was most definitely not the case at Pep Boys. I plan on continuing to get my car serviced there. Overall a very pleasant experience.
Place rating: 1
Chester Springs, PA
I went to PepBoys last week for an oil change and new battery. The store called claiming I needed new rotors and brake pads, with a total estimate of around $ 800. I asked how serious it was, and the guy on the phone said that it might not even pass inspection, depending on who was looking at it, implying that it was a safety hazard. I decided not to get it fixed, and instead brought it to another place the next day. Turns out the rotors did not need to be replaced, they said they looked carefully and drove the car around to make sure, and couldn’t even find anything wrong. When I shared my story with someone else, she said Pep Boys told her the exact same thing a few months ago, and when she had another place check it out, her rotors were fine as well. I’ll let you draw your own conclusions, however, I have no plans of ever going back to this store.
Place rating: 5
Elkins Park, PA
My daughter called in distress about a nail in her tire. It was 8:15pm and I suggested she find the nearest Pep Boys. Although the shop was closed an employee offered to stay late to help her out. They fixed her tire and didn’t even charge her! She offered a well deserved tip and he refused to take it. We’re talking not just incredible service but the kindness of one person to another.
Place rating: 5
Exton, PA
The team at this location is great! The manager Mike helped me find a quick, cheap solution while I waited for my parts to come in. Excellent customer service! Thanks again!
Place rating: 2
Downingtown, PA
Been here three times for oil changes and have not been impressed. The first time my wait was an hour and half. The second time it was about an hour but they messed up my paperwork and thought that I had cancelled my appointment. Yesterday, I waited an hour and fifteen minutes before walking out because my car still had not been taken back.
I make appointments every time. Why is the wait so long if they have me scheduled and know that I am waiting to have my car done? I’m done trying. Also, the employees are usually not too friendly. Understandable, it’s a crappy job, but definitely does not help matters.
Place rating: 5
Downingtown, PA
I’ve never been happier with customer service. They helped me out so much with my oil change. If you call they can recommend the best time for you to come in if you’re a walk in which is helpful if you don’t want to wait too long.
Place rating: 1
Downingtown, PA
Why do the service employees always seem to have an attitude problem? Just today i walked up to the counter and as I’m approaching I see the service girl, Tammy, roll her eyes. I smiled and said, «hi, i have an appt to get my oil changed.» She let’s put an audible sigh and tells me, «Well, just so you know, we’re really busy so i don’t know if we’re going to have time to work on your car cuz we close at 9.» (Really? Is 2 hours not enough time for am oil change?) «So what about my appointment that i made earlier today?» I asked. She mumbled something under her breath and then magically my appointment was no problem. I told her that I wasn’t dropping off, that I’d be waiting. She mentions that there is ONE appointment ahead of me. This place is in serious need of some customer service training!!!
Place rating: 1
West Chester, PA
Update: I’ve contacted this store, twice, as requested beneath my former review. I’ve received 0 emails and 0 phone calls in response.
Place rating: 3
Springfield, VA
Could be better but could be worse. Just average.
Place rating: 5
Havertown, PA
Recently broke down on PA Turnpike on our way to Pittsburgh. We were towed to the Exton Pep Boys. The guys could not have been any nicer or more accommodating. They brought my car in within minutes and I was back on the road quickly. I would definitely recommend this and any other Pep Boys for service! Great job!
Place rating: 4
Downingtown, PA
I come in for an oil change from time to time. It’s always great service and a reasonable wait time. Very fortunate to have them in our area.
Place rating: 5
PERKIOMENVLLE, PA
Service manager is very knowledgeable. All of the staff are friendly and outgoing. Nick in the garage is very nice & went the extra mile upon completion of my vehicle. I highly recommend coming here over some of the competition in the area.