Wright-Patt Credit Union Inc

Thank you Mr. Marcus Baxter for helping me with the notary process for my sublease documents. He is the best and I am also a member of this credit union. The loan process is easy for vehicles too and online payment made it convenient.

Needed to set up some investment accounts and the lady was very professional and friendly. I don’t think I waited more than a few minted before being helped. The entire staff was friendly.

Small local business relationship… have been customer for years. Had a nightmare of an experience with the business and retail side of the operations. I personally have nearly 10 years of banking experience from teller to commercial portfolio manager. I’m over-​qualified to comment on what happened, and I ask that anyone consider the following before banking here. That said, this can (and does) happen at any bank, because of the employees. It’s not the logo, its the people behind it.
As CFO of this company, I requested copies of checks that were written out of the primary business account (which I am a designated signor). Several days pass, all the while under the impression the process was moving forward without issue. After receiving a phone call to come in to the branch to pick them up, I headed over, and was met with secretive discussions and stonewalling. I told the teller I was there to pick up the check copies, he disappeared to the branch managers office, shortly thereafter joined by whom I believe to be the assistant branch manager. A discussion ensues, to which, I was never told what was said or what the issue was. So here I am, wasting my time and money. I’m told the copies have been blocked from being released to me. Why? Because I was not a signor on the account at the date they were written. Oh my God. Personal account, understandable. Business account, hell no. This is borderline illegal. The business is the business, its totally different from a personal account. As CFO, I have access and privileges to ANY financial transactions that have happened since the company’s inception. Even if I wasn’t even born yet.
So, I kindly as possible without destroying the staff in front of other staff and customers, ask to speak to someone of authority beyond what I was speaking. I also informed as full disclosure to the folks I was dealing with that I had worked in banking for a number of years and recognize what was going on is illegal. To their credit, they didn’t waiver, stick to your guns. I can’t recall how many hours I spent going through this, but I can tell you I wasn’t making any money doing it.
A day or two later, in a meeting with representatives from the credit union’s commercial lending and management, after threatening legal action, I was finally delivered the requested information. They seemed offended by my actions and subsequent responses, almost as if they wanted an apology from me. Keep in mind, what they were doing, was/​is illegal. I then turned it around and asked why the delay in completing my request, after all, I was eventually given what I asked for, but why so long? Initially denied access, eventually granted. What happened in between? Very suspicious, very shady, never explained.
Obviously, I’ve since moved our relationship, but as a small business owner reading this, I offer the preceding tale of caution. Can you afford for your CFO to spend 3 – 4 days to get a copy of check that cleared the account? What’s the ultimate cost to you in such a situation?
Who has your information? What are their qualifications? Do they know what they are doing? Know your rights. Know what is and isn’t allowed or legal.
Now, as a «courtesy» I have not named those involved in this debacle. But I do have their names. From the teller, to the branch manager, to the commercial representative, to the commercial manager.
After my experience, I did some homework and some networking with old colleagues. Turns out, the commercial manager has a bit of a history. History that can be found in several newspaper articles. Maybe my experience wasn’t as unusual as it seemed. Maybe it’s the status-​quo.
If you’re a small business, do your homework on your lender, their boss, and their histories. Most people do more research before buying a car. Why wouldn’t you do the same with your money?
If you happen to be one of the individuals discussed above, and think «I know who that is» that wrote that. You bet you do. I know you too. :)