The UPS Store

Dropped off a few packages here and it was pretty easy breezy. Small shop that appears to be getting the job done. The young woman who helped me did so with a smile and without yelling at me for taping over the labels so that her scanner would not read them. Conveniently located for me while at work, so no doubt I will be returning in the future

They don’t do passport photos here. I wanted to kill 2 birds with one stone bc I needed to get a court document notarized and also get my passport photos taken.
I did check their website beforehand to make sure that they did both, so that I didn’t waste a trip. The website listed that they did passport photos under «Other Services».
They said that the CVS «just» around the corner did passport photos though. I went around the corner to the CVS and it took forever.
I also did not read the notary feedback someone left previously for this place, and I hope that it is not the case for this place! Yikes.

I retract almost every nice thing I previously said about this UPS location. Apparently their staff members who are notaries have no idea what they’re doing and lack training. The young man who notarized my important legal documents also signed as a witness — big NO NO. Thus, causing my $ 35 in overnight shipping to be a complete waste as my lawyer had to resend me the docs to get them signed by a 3^rd person.
When I found out about their mistake and what it meant for my legalities, I immediately called the store. Out of about 10 calls placed, only once did a staff member answer the phone. When they did, I left a message for the manager to call me that day. She never did. The next day, same proces… call repeatedly, only speak to an employee once but no manager there, leave more messages to return my call.
Finally, late in the afternoon, a manager did call me back. When I told her what happened, she was apologetic and said that the staff were trained but that she would review procedures with them so that it wouldn’t happen again. When I explained that the docs were having to be mailed back to me and I would have to overnight them yet again, she apologized and told me she’d «give me a good discount». Um, NO. Unless «give good discount» means FREE, you’ve lost your mind! Your store’s mistake should NOT cost me another $ 35 ontop of lost time, money and aggravation. After holding firm, she did finally consent and came through with that promise later when I dropped off the docs.
In the end, this was too much of a hassle for me to ever come running back here. Not with a ton of other UPS stores in the area AND a FedEx shipping store in the same shopping center!

Don’t take your US Postal return service items to be picked up here! Even with a tracking label on the package I am still trying to «track» down a package I was returning. After three weeks dropping it off at the store-​it has yet to be delivered to the retailer. I dropped it off not realizing it was a US Postal tracking label. «No problem,» the man at the counter said-«Take a picture of the tracking label» and we can get it out. I didn’t realize that it would not get picked up til weeks later. Meanwhile the items which I thought I mailed out the day after I received them– so as to return them prior to the 30 days return time frame, have yet to be received by the retailer.
Do your self a favor – go directly to the post office to drop it off!

2015– I believe this Manal Awad’s UPS Store now. Service just as good as in 2013 (previous review). Nice employee taped my
return and gave me a receipt along with a friendly smile… who knew?!
2013–
Sang Kim’s UPS Store has been very kind when I drop off Amazon packages that are being returned. The people behind the counter are always friendly and ask if I would like a receipt.
I have been to other UPS Stores where they wanted to charge me for the tape they are using to tape the box closed-​RUDE! (Amazon is paying them for the return shipping).
I will use this UPS Store for shipping things in the future. They have a great greeting card selection too!

I had six small photos to scan. The owner insisted that I scan them in six different files. Had I known that each scan cost $ 5 (absurd!), I would not have had the photos scanned to begin with; however, it sickens me to know that what cost me $ 30 could have been done in a manner that would have cost $ 5 or $ 10 by placing multiple photos on the screen to scan at once. I left a complaint with the UPS Store/​Mailboxes Etc. customer service line to document the incident.
Today I received a phone call from the owner. Instead of acknowledging my complaint, he continued to try to justify his actions and explain to me why I was in the wrong and why I should not have left a complaint. He did not listen to me and cut me off several times. The last thing I wanted was to hear from him again, let alone to be spoken to in such a manner.
Overall, ridiculously high prices and a rude, dishonest owner. If you’re in need of scanning or other printing services, do yourself a favor and consider other locations. A CD of scanned files — no matter the number — at CVS costs $ 3.49. I’ll know for next time.