AT&T

Horrible place to go. The people who work there are complete idiots. They’re pretty much used car salesman with 0 sales skills. I am an att employee and I would advise you to NEVER go here. The lady who set up my plan completely screwed me over. Added extra shit to my account, as the store manager watched. They said they «take care of their employees» but did the exact opposite. Spent 2 hours on the phone fixing they’re fuck ups. Avoid this store at all costs. I will be reporting them to hire ups
I would do negative stars if I could.

DONT GO TO THIS STORE… GO TO PARROT across the street they are so kind and helpful.

I was comparing deals and phone pricing between AT&T and BestBuy and found AT&T to have the best deal. I was assisted by Melissa who is very kind and knowledgeable which made my shopping experience very pleasant, not only did I get a great deal on my phones but she also got me a better deal with my Uverse, total win win. Once everything was almost done, the manager Lawrence was able to match a price for my protective cases!!! Very nice. Therefore I highly recommend doing business with this location because you will get the best deal out there with the help of their professional and knowledgeable staff.

I woke up to find out I had no service on my phone so I drove down to the store and my experience was a very pleasant one. As soon as I walked in I was greeted and I began to explain my situation to the sales rep. He fixed me up with the right card with no hassle. He did mention the U-​verse service but when I politely declined any interest in it, he did not press the issue, which is always appreciated since I know they work on commission. But overall the staff at AT&T is always very friendly and kind when ever I come in. Thanks for all your help !

I had the best experience this past weekend at this att store. My family went there to buy my husband a new phone. Our customer rep, Sergio was so nice and he didn’t try to push expensive products on us which we thought was so rare in a sales environment. He recommended products that would work for us. The store manager, Lawrence, was amazing, he worked with us after we asked about the att uverse service. He dealt with Comcast (because we were still in contract with them) he gave us all of our options without being pushy and we came out with cable/​Internet service that costs much less than what we pay now, but gives us many more features!
Sergio and Lawrence both went above and beyond to ensure we got the most for our money. I definitely recommend this store to anyone who appreciates honest, hardworking individuals in a sales situation.

I was looking into ATT U-​Verse service online and wanted to see if the store had any additional incentives they could offer that may differ from the web. When I initially called I got Nick on the phone, he told me that they do offer U-​Verse in the store and that they could match or beat anything that was available online.
I went into the store later that afternoon with my two boys and Nick was there to help me out. I told him what I was looking to get, and he suggested different options to ensure I would be getting exactly what I wanted.
Everything we saw online, he matched without a problem. Nick was very patient with me as I was letting my other little boy (1) stretch his legs and explore around a little and I had to excuse myself to loop him back around to keep close by, he even told me that my other kiddo could play the games on their display iPad’s.
Ultimately we got everything signed up, but the next available install wasn’t for another two weeks. The kiddo’s were ready to go and there as nothing else we could do at that time regarding the late install date, yet Nick told me that he will make a call to see if they can expedite it at all. Nick told got in touch with me a short time after i left and told me that changes couldn’t be made within 24 hours of set up, and that he will try again the next day, and asked what time of day I would prefer.
The customer service we received today was something that you can’t get online, or over the phone. I’ll skip all the little kiosk’s or ATT stores along the way and make it a point to stop back to this location.
–D

Horrible service! I stood right in front of the cashier for at least 5 minutes whom was talking to another employee before they finally acknowledged me. We walked around the whole store looking for a charger for my phone and not once did anyone greet or help us! By the time my husband found the charger Justine finally says Oh, can I help you with something? How rude! I felt like I interrupted their conversation or something! This is another place that deserves a zero! Work on your customer service skills people! Should of went to the vallejo store where they greet you right when you walk in the front door!

I must say that I’ve been a loyal customer since 2001 so & least 14yrs. Headquarters need to look @ this place for your employees customer service had gone down hill!!! I just left this place & I’m so appalled of the attitude of the staff; namely, Melissa & Sergio, they came very aggressive & very negative vibes like they don’t wanna help you & ready to attack. First of all, I don’t know you so don’t take it on me if you people are going through something… LEAVE YOUR PROBLEMS AT HOME !!! Waited for the Manager for @ least 15 min. & all they can tell me that she was @ the back on a phone… It’s time for a change. I’m paying this carrier for 4 Iphones like a monthly car payment & to be treated like this was very unacceptable All you care is when you can make a commissions & once you got them then forget about you attitude…

We visited the store on a Saturday morning to get a non-​smart telephone for my 91 year old Mom. We were greeted immediately and assigned to Simone to help us out.
Simone did an outstanding job, she was knowledgeable, professional and with great personality. I strongly recommend this store and of course Simone.

I came in today to return a iPhone 6… Awesome customer service. I have to say I’m satisfied with the staff they have at this location. Knowledgable, friendly… Everything a customer expects when they walk into an establishment like this.

Wow how unexpected to actually enjoy a visit to atnt. All because Simone. What a kind lady. She helped us out with an issue we had been having that no one else could figure out. She was a pleasure to deal with. A+ for Simone

Great store to deal with. Very friendly staff and they are super easy.
They took care of all my needs and helped me with any questions I had for them.
They even helped me with new applications that help streamline my day.
I would go back to them in a heartbeat.

I walked in to the store on ³⁄₂₄ ready to leave AT&T. Our bill was almost 300 $ and the ads are saying 10G at 175! I had had it, my husband too, but when we walked in we were greeted by Justin. He changed it all. He helped us change our plan, he calculated the new bill twice and even gave us a bill credit! He was great! The most helpful employee I have ever met at an AT&T store! He even hooked us up with a mobile WIFI for dirt cheap. Although the store is not my favorite if you have to go, ask for Justin!

My wife and I went into the AT&T store in the Solano Mall yesterday with our new Christmas gift – an iPhone. We are retired, in our sixties, and we definitely needed assistance with the technology involved in this new phone. We were helped by employee Brea Davis. She spent a full hour with us, setting up our new phone, activating it, demonstrating it, explaining it – and she was cheerful with a smile on her face the entire time. We were very pleased with Brea’s service for us. She is an excellent representative for AT&T.

Went to AT&T today to transfer my grandma’s line of service to my family plan.
The set-​up of the store has completely changed. There used to be a counter in the center with all the registers and that’s where the reps assisted you. Now there are about four tall circular tables in the store, each with 3 stools.
All of the reps walk around with iPads now; seems like AT&T is trying to model itself after Apple stores. When you walk into the store you are greeted by a sales rep who puts your name in the queue, and then when it’s your turn, a rep approaches you and escorts you to a table.
Today I was assisted by Mark, a nice young man who was very helpful with the transfer process. He was conversational, but not overly talkative, which some reps are. In all, the process took about 10 minutes and we were able to walk away happy & satisfied. Thanks Mark!