Josefina Arenas, MD – NorthBay Medical Center

I have to put a star on here because I am not allowed to leave a star out but this review should be a negative 5. This is a terrible office. Elaine the office scheduler is horrible and incompetent. She does not understand what medical care is. Even for situations they can easily handle telephonically to expedite what may be an emergency they will instead refer you to urgent care or the emergency room to wash their hands clean of your issue. They like to get you in as much as possible so they can collect your copay and insurance pay even when they don’t need to.
Dr arenas is always unavailable. They take days and sometimes weeks to return your call but will cancel on you the same day even hours before your appointment. If you want a study relationship with a caring doctor and doctors office go elsewhere.