Ramirez J. Towing Service

Absolutely top notch Customer Service. Cat here at Jeff Ramirez Tow is absolutely amazing. Very helpful and knowledgeable– and I can’t thank her enough for her help today.

So I saw previous reviews and I was very nervous about trying these guys. However, I couldn’t have been more wrong. My daughters car conked out after buying it on Craigslist less than a week ago (karma will prevail). The driver met me at the Chevron in Fairfield and was very pleasant. I followed him to my mechanic and he even joked about the true meaning of FORD.
I know some people mix these guys up with their aggressive older sister Midnight Towing, but if you need an affordable quick profession job I recommend you call Jeff Ramirez Towing.

Being from Oakland, I have never experienced or even heard of someone getting their car from a tow yard, with nothing missing!
My friend totaled my car this past thursday around noon. I wasnt notified by him until almost 2am. The text notifcation was literally,“I totaled your car, no joke, my fault”. I couldnt get him to answer the phone or tell me where my car was. He finally sent me a picture that captured the license plate of the tow truck. On my 3^rd call to the CHP with this new piece of information, I was told that per policy they couldnt tell me. What the officer did though was call the tow company to get permission to pass their information along to me. When I called them at 4am, I was asked to call back after 8am. By the time I was able to call around 9am, I got a wonderfully nice woman on the phone named Cat. This being «my» first accident, I was freaking out about my car, about whether my insurance would cover my friend driving it. What I was going to do for work. How was I going to get out there to get my belonings from the car. A tad hysterical. Cat was the first person to give me the most information that I received since finding out about my car. It has apparently hit the center divide, rolled 5 times into a ditch on the roof. It took them 2 ½ hours to get my car out. There was another car involved in the accident, but she believed they did not need medical care. Cat explained the process of the tow yard and said i just needed my ID and registration papers to gain access to my car. At which point I started freaking out again, cause the registration was in my car, and no i didnt have a copy. She sent someone to check my car for it, and they were able to locate it. She also explained the fees and urged me to push my insurance to get the car out of their yard asap as it would build fees daily. Upon arriving, every employee there knew the moment i said what my car was, that it was going to be devastating for me to see, Which it was. Everyone I encountered was super nice. They didnt rush me in grabbing my stuff. Or roll their eyes at my burst of tears every few minutes. For such a crappy situation, they made walking through it as easy and bareable as could be.

Great service and good prices. Best guys in town. I was deserted on the roadside, and the driver Nigel, a Jamaican fellow came to my rescue. He was professional and efficient. And he showed up and had my car to the auto garage in no time! Great experience!

Our car was getting towed by a driver named «lucky «he seemed understanding at first considering it was literally our moving day and had my 5 week old with me as me and my fiancé spoke with him. We were on the phone because what had apparently happened was our payment was taking extra long to go through, since we paid our car payment on a friday. «Lucky» chain smoked in front of our house for a few min I asked if he could wait a few min since I was talking to the bank trying to get it cleared up. I ran inside to get my proof of payment and ran right back out and Lucky had left after saying he’d wait. We finally cleared everything with the bank and we called and spoke with the owner @ 2:15 pm. He said the yard closes at 3:00. We told him we were nearby and told him we had to pick up our 7 year old from school. He then replied with «oh are you going to pay my overtime? Because then I can get your car.» We were literally shocked it’s already a stressful thing to go through but to have a company be so greedy is honestly just sad. He wouldn’t let us come until the next day. The only pleasant and polite person we dealt with was the lady at the window. P. s. this «company» is also known as midnight express towing. I was going to complain to the BBB but after reading a similar review/​experience I figured I would just warn others.

Terrible experience!!! The tow truck driver told my insurance company he would charge 1 hour. He «expected my tow to take 15 – 20 minutes. It took 40 minutes. So with that said he told me his company charged a two hour minimum! I asked why did you say you would charge my insurance for 1 hour?! He said I thought it would take 20 minutes. I said it took 40 he stated I wenched over 100 feet. I understand that but it took 40 minutes. Then he ran my card which was declined he then got angry threw his clipboard at his windshield and then slammed the tow truck door in my face. Then after talking to my insurance company he threatened to have my car impounded. I read the receipt he created and it said he started the job at 730 and needed at 916. He actually arrived at 805 and was done at 846. He complained at roughly 835 about how much he had chain he had to clean up so I helped him clean up the amount of chain he was complaining about. I also helped him set up the tow by carrying tow chain to my truck! I would never recommend this company and feel sorry for anyone who is stuck dealing with them!

Was behind this row truck on air base and parker and they decided to run the red light and turn onto parker on oncoming traffic. I honked my horn and pulled down my window and he just continued to drive off and turn to look at me. Shame on him. Not okay in my community. If he were to hit someone that would have been traumatic. Shame on them.

Our daughter was in a car accident in Vacaville and the highway patrol called Jeff Ramirez Towing to help out. Aaron was the driver that night and was very nice and helpful. Then when we went to get her belongings from her car, Ian pulled the car around (with the forklift since the car is totaled) and was so helpful and friendly. To top it off, Cat told us about their amnesty program and it saved us a lot of money and headache. We highly recommend calling Jeff Ramirez Towing whenever you need a tow, or any of their services, if you’re near Fairfield.

Daniel was my tow driver last night– my tire blew going east bound and Vacaville tow only took me off the freeway telling me it would be another 2 hours to take me home. Daniel responded to Aaa reroute quickly and was very welcoming. He asked my preference in car music and filled uncomfortable silence with conversation. He was friendly and took care with my car and was very understanding to my urgent desire to get home at a decent time!

To say I can’t say enough good things about this business doesn’t hold a candle to how many stars I’d like to give them! Amazing service! My husband was on his way to work at 1:30 in the morning, stopped to get gas and our HD Street Glide won’t start back up. The bike was not in a good area of Vallejo so we were in a really horrible bind. He had to get to work, called our daughter to pick him up and had to leave the bike. I was in WI at that time when I got his call at 2:00 am. Our insurance company said there was no flat bed tow trucks anywhere in Vallejo. So from WI at 2:00 in the morning, I started googling and calling tow companies in nearby cities. After calling 5 different tow companies, not getting anyone to help, I’m now getting in a real panic I won’t get anyone to tow the bike. I got lucky when I called Jeff Ramirez Tow and spoke with Tim. I explained my story and he said he’d call me right back. He called back within 5 minutes, said he woke his guy and he’s on the way. Wow! Just that easy! I called my daughter and she met Nigel at the bike at 3:00 am. Nigel was very nice to our young 17 year old daughter, followed her back to our house, backed the tow truck up our steep driveway and put the bike in the garage (without a scratch!). We were willing to pay whatever it took to get our bike in a safe area so we were expecting the worse on a tow bill. He came from Vacaville at 3:00 in the morning, took the bike to our house in Vallejo and you’d think he just came across town with how much it cost us. Like I said… there is not enough good things to say about these guys. They really saved our butt! Thank you Tim and Nigel! I will be stopping in with donuts and a tip for Nigel as a thanks for the wonderful service beyond anything we could have ever expected!

After a hefty fee paid for the vehicle release of our PNO Honda compliments of Fairfield PD, I yet burned another hole in my wallet for the towing and storage charges at this place.
Situated in the back roads getting here was tricky. You can easily miss the turn off to their yard but I managed.
When we pulled up there was one guy ahead of us but it didn’t take long at all to get our car bailed. Towed out of the yard and into a parking space she went.
As it was pouring rain, I had to replace the car battery since it’s a total goner. Oh how fun it was!
Lesson learned! Today has to be on my top ten of crappiest days ever…