Safelite AutoGlass

We have used Safelite several times over the years and with every incident they have exceeded expectations. They «say what they do and do what they say.»

I had a crack in my windshield larger than $ 1 bill, as my auto insurance has $ 0 deductible on glass, I had it fixed through safelite who are best in the business!
Entire job was finished in less than 2 hours and he cleaned all the windows and vacuumed the car inside. Highly recommended!

Safelite replaced my cracked windshield and within 18 hours I noticed that the new windshield was cracked. I notified Safelite right away and Safelite refused to replace the new windshield. Safelite clearly uses cheap materials and their conflict resolution abilities are deplorable. DO NOT DO BUSINESS WITH THIS COMPANY.

I ordered a windshield replacement online for my 1999 Enclave on a Saturday, and appointment made for following Monday. The technician called ahead and gave me ample time to move my car to open area of parking lot, then arrived on time. Technician was a veteran who knew his work very well and had a great sense of humor. He had to move his van at one point to allow a large tractor trailer to park. No worries, he was super cool and professional. Answered all of my curiosity-​type questions very patiently (even though he probably heard them a thousand times already).

I was able to receive an appointment the same day. I liked that I received timely communication about my service such as call when leaving the appointment before mine, and an email with a picture of the technician that would be coming. They were in and out in about 1 hour too. I also appreciated that I could add new windshield wipers to the service at a competitive price.

I wasn’t planning on needing Safelite, but when someone decided to break into my car and destroy my window in the process, I was glad to have them around.
I had originally scheduled with another company (selected by my insurance company) to have my window replaced, but they told me they couldn’t get out to my car for another day– not acceptable when I had to get to work the next morning. I called Safelite at 11AM and had an appointment for 3PM, which took all my stress away. The receptionist did a great job setting my appointment, including dealing with the insurance company change to make sure I didn’t have 2 claims for the same incident.
When I got to Safelite, the technicians were helpful, friendly, and knowledgeable– they made me feel like I could sit back, relax, and know that everything was under control. It took about 90 minutes to replace my window, about the time /​i was told. When it was done, the window looked like it had been there all along, and all of the remaining glass had been swept out of my car. It was great to be able to move on so fast like nothing had happened!
Bottom line: I wish Safelite had been able to come to me on the day of the incident (no one on the road that day– hardly their fault for my last-​minute issue), but thanks to their great availability and service, I would definitely call them again if I need them. Highly recommend!

My technician, Anthony, couldn’t have been nicer! He let me know that it would take about an hour to replace, and then need another hour to sit. When he told me this I actually had to reschedule because I was unaware of the sitting time and needed to get to work.
Anthony was totally okay with this, and actually rescheduled my appointment right there on the spot. A few days later he came by and fixed it with no problems.
It was super easy, Anthony was super nice and totally professional, and I would highly recommend this service.

Just had my window fixed here. Very easy and painless. My service tech was really good and walked me through everything he would be doing to the window. Also Geico covered the cost of everything. So good job safelight and geico.

This was the easiest/​pain free thing I’ve ever done with my vehicle! They called ME, set up a time that worked with MY schedule, came to MY work, and they did their work while I continued to do mine. I didn’t have to stop my day to bring my car to them, or stand outside with them to watch them repair my windshield. The gentleman came, took my keys, called me when it was finished and was on his way. Very personable, professional and friendly! Also, since my insurance company (Progressive) covered the work, there was no paperwork or payment involved. I highly recommend paying for full glass coverage if you drive a lot like me, and then request that your insurance company work directly with Safelite! All around great experience :) Thank You!

Very professional and a job well done. The technician knew his work and was very careful around the vehicle.
I would strongly recommend using this company.

Had safelight replace the windshield on my Jeep Wrangler. They did a great job and meeting the technician that replaced my windshield prior to the work being done gave me the confidence that I knew the job was going to be done right. I was in and out of there in less than two hours and the windshield looks great.

Our windshield partially shattered and needed to be replaced. We called safe lite and got an appointment the next morning. The staff on the phone were friendly, knowledgeable, and helpful.
Had a great experience at safe lite. They quickly fixed the windshield and all staff were very friendly and professional. Beau Turner helped me at the Fairfield location. He thoroughly explained the process and was very professional and friendly. I was in and out in less than 2 hours, and enjoyed a coffee while reading a book.

Had to replace my windshield today because of a large crack that appeared, most likely from the cold. My husband was able to make an appointment online, no hassle and same day. The price was lower than four other places we got quotes from first.
Upon arrival the receptionists were pleasant and attentive. The waiting area small, but had coffee, pop and water well stocked and a tv playing the game show network — everyone waiting got really into Linked lol.
My technician, Mark was pleasant and knowledgeable and made sure all my needs were met. Everything was done on a smart phone with a stylus — very techy! The windshield was replaced within an hour but had to cure for a while before I could leave. Mark even made sure my windows and mirrors were cleaned inside and out and even vacuumed my floor boards.
Overall, a good experience, though I had to pay an unexpected expense.
I would highly recommend Safe Lite to anyone!

I came in a few minutes after my appointment and they brought my truck right in and hopped to It! Cleaned up the mess and even cleaned the windows! Also just got a call while writing this that they finished before the time they told me it would be done. Old school service! Loving it!

What started as a small crack (over the summer) of an ancient car (14 years) turned into two major cracks from this early winter November storm!
They replaced my windshield for $ 225. My car looks brand new! They even vacuumed my entire car! Friendlyn staff.

My experience with Safelite is just what 3 stars means, A-​OK.
I recently had my driver’s side window shattered by a thief and needed to have it replaced. My insurance company recommended Safelite and that was fine with me. Safelite boasts that they will come to you at a time that is convenient. While the process of scheduling was easy, I was disappointed with their lack of availability. In order to get my window fixed soon I would have to go to them (about a 20 minute drive). This would normally not be an issue but it was because of inclement weather making it dangerous for me to drive without a window. Instead I had to schedule a couple days out for when they could come to me. I was lucky to have a family member loan me a car during his time.
They reminded me of the appointment, complete with a picture of the person who would be doing the repair. This was much appreciated! The man who did the repair was very friendly and professional. My window looked great! Unfortunately there was a mistake made and the next day I could not get out of my car. The parts that connected my door handle were not connected correctly, leaving me trapped in my car and having to crawl across to the other side.
I called Safelite to report the issue and they immediately offered to fix it. Once again though, they could not get me in for a couple days. I decided to drive to them (having to call off work early to get there) so that I would have a functional door. The employees were very apologetic and friendly. I was impressed by how quickly my door was fixed and they even got some more broken glass out of the inside of my door that was making an annoying sound. I was happy to have my car back in working order but wish it had been as convenient as they advertise. But hey, they did give me a febreze air freshener!

The tech came to the house on time pre-​determined by initial a appointment call made by me. He was done with in allotted time and provide complete instructions on after job care to preserve the quality of his work. Cleaned all windows and did not leave any mess behind. Total Professional.

Guys were professional and set the expectation on what could be done. It was a short visit and in 45 min all the steps were complete

Excellent service, quick and efficient. Easy to deal with and insurance covered the call.