Self Storage Unlimited

Very clean amd secure facility! James the owner gave me a great deal on a unit and i never had a bug or mouse problem in the 6 years that i was there. The staff was really nice and always gave me a courtsey call if I forgot to pay my rent which was extremely helpful! For those that complain about mice… the faciltiy is located next to a large field what do you expect? I know forna fact the house in that area deal with an occasional mouse problem from time to time as well. They set traps down but ive never seen anything but small bugs on them so i paid it them no mind. Plus the staff checks regularly to make sure facility is clean and up to par. I would definitely rent here again!

WARNING TO FRIENDS, FAMILY, AND THOSE ON Unilocal… DO NOT USE THIS PLACE. Self Storage Unlimited HAS A MICE INFESTATION PROBLEM… YOULL SPEND HOURS CLEANING YOUR BELONGINGS, SANITIZING, SCRUBBING, AND WORRIED IF YOU BROUGHT THEM HOME WITH YOU! PLEASE, LEARN FROM MY EXPERIENCE:
READ EVERY LINE I HAVE WRITTEN:
First of all, i am highly upset due to the fact that this place is run by what appears to be young ladies in their early 20’s so there is a lack of customer care and customer service. i asked for a manager, one of the young ladies said, «well we are all like managers.» smh.
i only needed a storage unit for 2 months. before renting the storage unit, i noticed two sticky traps on each side of the storage unit in the corners right where the door opens and asked, «do these storage units have a mice problem» the young lady answered, «not really, just a few bugs and mice here and there, nothing to worry about.»
2 months later when my brother and i came to move my belongings and furniture, i opened the door to find the traps covered in dead mice… then as i began to load my moving truck i started noticing droppings (mice feces) on every box, blanket i laid out to cover furniture, couch, mattress… EVERYTHING…from the front of the storage unit to the back and everything that was stacked… mice droppings… they got into boxes, destroyed our very nice ottoman by eating the stitching, chewed through boxes and bags… I WAS ANGRY.
while moving a couch that was stacked upon another, a live mouse had been living there, he tried to stay under the couch but i ended up chasing him and he ran into another unit. he just crawled in a corner right under the door and squeezed in.
I had a tire rim in a bag that i brought home, i was unloading the bag about to set it in my garage and a mouse jumps out and tries to hide. my friend Ryan a i cornered him and then chased him out the garage. i chased him down and killed it… it was THE WORST EXPERIENCE EVER…
LASTLY:
As i was checking out of Self Storage Unlimited I wasnt going to make a big deal out of it. there was one girl there who was nice to me. she actually listened to me tell her the issue i had with the mice and was understanding and offered her apologies and tried to hear me out and i was going to be ok with that and just walk out without saying another word. THEN… her co worker «Gabby» adds her 2 cents and says,…“you know, customers hate to hear this, but if you had mice in your storage unit, they probably came with you…” I said «WHAT DID YOU SAY???» «Youre eluding to the fact that my wife and i brought mice with us when we are very clean people and never had a mice problem and to top it off you guys strategically set mouse sticky pads in places in the units KNOWING that you had an issue and you say that to me…» i said «what poor choice of words to say to a customer… you should never say that to a customer.» i signed some papers and then left, but before leaving i asked if they could have the owner contact me. the owner is an older african american gentleman and appeared to be nice when he was trying to sell me a storage unit. i told them SPECIFICALLY before i left, please have the owner contact me after 7, otherwise i work all day and wont be able to talk to him. he contacts me twice around 1:30 leaving messages. I just talked to him right now (8-​10-​2015 @ 9:01 am) explaining that «Gabby» has a lack of customer service skills and that they have a mice problem. he said sorry for the mis-​communication and he will give me 2 months free rent next time and send me a letter. he said there was a field fire and it drove the mice into the units… LOL when they had sticky traps in the units before the field fire… Really? so he evades my complaint of his employer «Gabby» saying she is smart and sorry for the mis-communication…it wasnt mis-​communication buddy…
thats how it went down… DO NOT USE THIS PLACE… YOU WILL REGRET IT. i will also be reporting this to the BBB, thanks to «Gabby» who insinuated my wife and i brought mice with us when those idiots have sticky traps placed in every unit and the fact that there are mice everywhere…
til next time my friends…

Horrible 3 months! very expensive with terrible customer service! Even the owner is an asshole! I tried to be very professional with these people and they are just all over rude! I was late just one day and the owner calls me and says «you owe me money» in a very rude way. Not a way an owner should talk to his customers when there is a 10 day grace period. I will NEVER recommend anyone to this place!

I’ve rented from these guys for 5 years now and they are great. Not one price increase in this time period. Very cool!

I cannot speak to the service of this place. However, I will say that the owner was not very understanding in my particular interaction with him. My friends and I wanted to help my neighbor pay her fees and I called him 4 times over a span of 3 weeks to speak about payment options and he didn’t call me back at all until I complained. A few days before he called me back, there was an extra charge added of nearly $ 300. I asked him to take the last charge off since he did not call me back in a timely manner and a cost was added in that time, but he refused.
I forgot to mention that my neighbor is an elderly widowed woman who just recently had brain surgery, is on disability and barely gets enough for her rent and scrambles just to pay off bills and groceries. I’m not going to criticize the character of the manager because I do not know him, but there was no apology for the untimely response, no willingness to cut the extra cost that he was in part responsible for and definitely a lack of compassion and understanding, especially since I explained her situation to him and he told me that he «knew» her situation. I’m just stating the facts.