Verizon

Under NO circumstances let Da-Mon touch your phone. He factory reset mine without asking or telling me. Wiped everything clean, that stupid pos. Or else, he was probably thinking 'oh, this bitch is white privilege' and he deliberately wiped everything clean then he had the fucking nerve to say: "I am not technical support." Then the asshole should have told me from the beginning. Those mother fuckers. He didn't take responsibility or apologize. He needs to work at McDonald's mopping floors. He's an idiot. Make sure to ask what they are going to do with your phone when they take it into their hands. Tell them NOT to do a factory reset. Make sure everything is backed up. The manager, Zak, is a nasty son of a bitch also.

If anyone would like to join me in getting an attorney for compensatory and punitive damages against Verizon at 1201 Kings Hiway, please contact me. FB: Michelle Alexander. DM me

Andrew is the best! He did an awesome job when I first got my new 6S and he was kind enough just now to fix my ZAGG screen protector that I messed up. The service was timely and he was knowledgeable. Always have a good experience when I come here.

BEWARE — SCAM ARTISTS! I am a long time customer. My daughter and I went to this Verizon store a few months ago so she could be removed from my family account and open her own account. My rep, Summera, helped me with this. While she was helping me, a man (not sure if he was a manager or sales rep) came up and told me about a special promotion they were having on the Jetpack, which is a device I had NEVER even heard of. He really talked up the device as something groundbreaking. I explained that I came into the store to LOWER my monthly bill, not increase it. Here is where the lies/​scam comes in: he told me that the device would be 99 cents, that I would only be charged a $ 40 activation fee, and that there would be NO MONTHLY CHARGE FOR USING THIS DEVICE FOR TWO YEARS. After the two years, I would have the option of keeping it and paying for the monthly usage fee. While I was considering it, he repeated these terms multiple times. There was no misunderstanding on my part, and my daughter was a witness. After carefully reviewing my statement the other day I see that I am being charged $ 20/​month for using the Jetpack. When I called customer service, they told me there was nothing they could do about it because the Jetback is essentially a new phone line and I am stuck with a two-​year contract on it. I am currently escalating this with Verizon corporate because this was sleazy and unscrupulous on the part of the sales rep at Verizon on Kings Highway.

DO NOT GET A VERIZON PLAN — they are the worst.
I am extremely disappointed with Verizon Wireless and everyone should be aware of the experience I am having with Verizon. Verizon has repeatedly allowed others to fraudulently use my name to buy phones and add plans to my account. And when I called to report the fraudulent charges, Verizon repeatedly failed to cancel the orders. Also, I’ve been charged for plans that I didn’t use. When I ask to speak to the supervisor, I am placed on hold and then disconnected. After multiple attempts to talk to someone, I gave up and ended up paying over $ 250 for a service that I didn’t use. I’ve tried walking into the Verizon store to complain but I am told that they can’t do anything and that I need to call Verizon Wireless. When I call Verizon Wireless, the rep tells me that there is nothing they can do and that I should try talking to someone at the Verizon store. When I ask to speak to their supervisor, the calls never go through. Verizon’s customer service is horrendous and I am appalled that they allow random people to buy phones and plans using my name without verifying their identity. I will be filing a police report and anything else to prevent any additional fraudulent activities but I also want to inform the public so that no one else has to go through this awful ordeal. STAY AWAY FROM VERIZON WIRELESS because they allow others to use your identity to purchase their products and do not take any responsibility for it.

I agree with the other posts — terrible Verizon store !!! Stay away and fire the manager. No customer service or sense of urgency!

Worst verizon anywhere. Agree, employees are rude, they could careless about servicing you. They nickel and dime you. First to upsell, but when something goes wrong, they will spin you in a million circles. Buy your accessories online, so less trips to this place.

This store has the rudest employees of any store I’ve ever been in. I have been a Verizon customer for 19 years and thousands of dollars worth of phone bills. Last week I bought two new phones (I Phone 5 and Galaxy SIII) plus a bunch of accessories. After a few days one of my son’s cases broke, an Ottercase, and I took it back to return it and they couldn’t have been ruder, more condescending, and disgusting to deal with. After all that, the best they could do is offer me 25 percent off on a new one, seriously, FIVE days after purchasing. I even spoke with the store manager who was a TOTAL nightmare. I am stuck with Verizon unfortunately but DO NOT SHOP in the Fairfield, CT store unless you want to be treated in the most rude, disgusting, condescending manner possible.

I just had the worst customer service experience I can recall in a very long time. For the second time in two days, I brought a brand new phone back to Verizon to fix. This time it was completely broken, even they could not turn it on. I made a very reasonable request, for them to replace it so that I would not have to go a third day in a row without a phone. Instead I was told that I would have to wait two days for them to ship me another broken phone that they had fixed. This seemed unfair to me since they told me that there were brand new models in stock in the store. Why couldn’t they simply switch one of them out with my broken phone? The rep refused to do anything else and I asked for the manager.
The store manager, Kate Nadirali, also refused to do anything other than waiving the shipping fee (something any reasonable person would expect them to do anyway). She told me that the phone was worth over $ 500 (I got it for less than $ 99) and to get a new one I would have to pay full price. I told her I would be willing to pay the difference between the $ 99 rate and the $ 56 she told me my current phone was worth, but she still refused. I asked for her boss and she pretended to call him. Then she told me he was unavailable. Then I insisted on speaking to him and she said she texted him. After attempting yet again to work with her, she finally walked away saying that I’ll have to make a decision about what I want to do and let her know. I approached her again and again asked to speak to her manager. She called a number on her phone, but she said no one was answering. I asked for his boss and she refused to let me speak to that person. Finally she walked me over to a land line and put me through to their customer service.
I eventually got a supervisor, who told me that he couldn’t make her give me a phone, but she could do so at her discretion. I handed the phone to her and he told her the same thing. She still refused and handed the customer service supervisor back to me. He repeated that she was able to give me a phone at her discretion and I thanked him (he was very pleasant and was trying to help) and hung up. I repeated what he said to her and again she refused to work with me so that I could walk out the door with a phone.
I felt like I had done everything but scream and shout, but no one would help me. I heard the words «no, I can’t do that» or «no, I am unable to do that» at least 100 times and said as much to her. Finally, I gave up and told her to ship me someone else’s broken and fixed phone, even if it would take days. By this time, I had been at the store for at least and hour and a half.
They started the process of sending my recently purchased broken phone back to the manufacturer and getting me someone else’s broken phone. Finally the manager made one very small concession. She gave me another broken and fixed phone to use until my new broken phone would get to me. It only took her over an hour and a half to offer that option.
After that, it took another half hour for the poor young lady who was clearly a new rep to get my loaner broken phone working and set me up with a new broken phone. All told, I was at Verizon for two hours for something that was a five minute fix. I would even have helped pay the difference and said so repeatedly.
I wish I could give them zero stars, but I’m forced to rate them at least one star. Here’s the moral, if you want a company to offer you good customer service pleasantly and efficiently, GO ANYWHERE BUT VERIZON!!!