Advance Auto Parts

There was some difficulty with my online order, but I’ve been at the store was incredibly helpful. I will definitely come back here for auto-​parts in the future.

My van broke down on 50 right by this Advance Auto. A very nice worker named Leo helped me with the diagnostic and installing a new battery — he was very patient, despite my automobile-​ignorance and he got my car started again. Really lucked out breaking down here!

Ordered and paid for replacement tail light assembly. Gave them 3 weeks never heard from them. Went in, the salesperson greeted me and then walked the other way. I stood at the counter for a while and then caught his eye. Oh, do you need something. He found the part in the system but walking around for 5 minutes didn’t help him find it on the shelf. Needed to get help from the «manager». He looked for 2 seconds and then got on a personal call. When I acknowledged I didn’t appreciate him being on a personal call while I waited, he simply walked out of view for another 5 minutes. finally finished with his call he looked in earnest for my part.
Found. Woohoo.
Doubt I will be back. That is not how customer service works.

Waste of time, poor service. No enough employees to help. Everyone waiting around and you can be first but they will help the guys next to them. All I have to do to pay for the part but no cashier behind the counter to help. Don’t go unless you want to waste your time.

It’s the only place around so the neighborhood is stuck with it. Otherwise I’d suggest someplace else.
I was treated rudely and second-​guessed. Staff talked to each other while I waited at the counter. When I inquired about making a complaint, I found out that the manager, Byron?, the rude guy WAS the manager!
That’s no way to run a brick-​and-​mortar this day and age of quick shipping e-​commerce.

Went in today to buy a battery and had no clue what exactly I needed. Byron was super helpful and explained all my choices to me and even offered to install it! Loved it– less work for me! Highly recommend this place.

Not a big fan of this place. For an auto parts store, the section that customers can browse is very small which often forces you to the counter to have to ask for help. I’ve been to this place quite a few times and the service is always slow. I needed an air filter so I thought i would run in for a few minutes, get what I needed and leave. I go to the book to look up the part and the page I needed was ripped out. So I go to the counter and the guy looks up the air filter and the computer says there are two in stock. So he goes to the shelves where the air filters are, looks around a few minutes, and then goes behind the counter to look around. After waiting between 5 – 10 minutes, he comes out and says they don’t have air filters but they could order it. We’re not talking about some major OEM part… it’s an air filter. I left, went to Pep Boys, found the part quickly and ended up spending about $ 7 less than what the Advanced Auto Parts counter computer screen said. The guy that helped me was nice enough but this should have been a quick in/​out kind of thing. I only go to this place cause it’s close to my house but I’m going to have to switch it up and just use Pep Boys.

Yep. Pretty terrible.
I bought a windshield wiper, when really all I needed was a blade refill. When I went to return the wiper, I asked if where their blade refills were. The woman at the register said that «They don’t sell them no more.» Huh? I said maybe you don’t, but they are sold. «Nah. They don’t sell them no more.» Them some random kid hanging out there told me all about his F150, said that buying a whole new blade is the best bet for optimum performance. Then the clerk said, «Yeah, they get all rusted out, and you really need to replace them.»
What is this? The Twilight Zone? All I wanted was my $ 20, but it might have been worth $ 20 not to have gone through all that, just to get my refund.
Trust me: Go elsewhere!

I hate to start the New Years on a negative review but I hate Advance Auto Parts of Falls Church, Va.
I’ve been suffering with a lemon battery in my car for several years now so I figured it was time to bite the bullet and change it out. My brother-​in-​law was nice enough to replace it for me, provided that I pick up all the parts for him.
I went in and looked around but did not really find what I needed so I went to the front desk to ask for help. The man was nice enough to help me find the right battery for my make and model so off I went. I picked up the battery and was about to head out the door when he said the very words that warranted this low-​rating:
«Do you want me to help you with that? I don’t want you to break a nail or something.»
Truth be told, it was pretty heavy (the size of a giant, overfed baby) but nothing I couldn’t handle. A «Do you need help with that?» would have sufficed nicely. The tone and attitude in his voice is the reason why I have decided to purchase my replacement windshield wipers on Amazon this afternoon even though I live a block away.

The sales associate tried to be helpful but the store manager is an idiot. service is non — existent. claimed they couldn’t replace my battery because their «memory saver» device was not working and somehow that was my cars fault. went down the road to Goodyear and they replaced it in ten minutes with no problem at all. Oh did I mention the store manager is an idiot and insulting as well!