Falls Church Auto Body

They are quick to give you an estimate and have been fair with their estimates. They have done awesome work. This is the 2^nd time I am using them. It’s not like I want to but if I need to… They are my «go to» auto body shop.

Great service. I could already tell what I was getting into with the patient and informative service provided over the phone when I called to have a few of my concerns addressed. I was sent here by my insurance company for repairs to my car after an overzealous deer that was darting across the road out of nowhere CONTINUED to cross the road after ricocheting off the hood of my car. This was one determined deer, and he did not give a flying squirrel about who was in his way.
My fender was done for, my hood was severely dented, and along with the rest of the front end of my car, my heart was a little crushed that my baby had endured such a traumatizing occurrence. When I dropped off my car for repairs, the gentleman at the front desk (with the awesome tattoos) called enterprise for me to set up my rental (including taking care of all the paper work) and had someone come out to the body shop to drop off the car instead of making me go to enterprise since I was alone. All of the staff was really helpful, friendly, and took care of everything that they could for their guests. One of the repairmen, Rich, was also really great about giving me updates on the repairs. I received a few emails and voicemails about when the parts were ordered, and if they were on time with repairs.
After about a week, I went to go pick up my car, and I was super excited. My baby was all fixed up and looked like it did when I first bought it. They had done a complimentary waxing and it looks so shiny and new! They explained all of the repairs to me along with what was brand new and what parts were original parts and informed me that there is a warranty for the entire lifetime of the car (unless you decide to sell it). Falls Church auto body gave me such a relaxed and easy experience, I would definitely recommend them to all my friends.

I had a relatively seamless experience here. I got four estimates, and this one was the second lowest. I didn’t have faith in the lowest, so I went with this one. They did a really excellent job. I had three different issues resolved all at once. I can’t even tell there was ever a problem. The only issue is that the job took just under four days, and they said it would be two to three. That wasn’t an issue for me, because I was in no hurry to get my car back. But I could see the blown timeline being an issue under different circumstances.

I was in an accident and this was the auto body place that was used by the other drivers insurance company. I had reservations since I wasn’t able to pick my own body shop but I was pleasantly surprised. The customer service was amazing, my car looked like new afterwards. I will definitely try them again!

Whenever I move, I hate finding new car service providers, since so many mechanics and body shops are dishonest and constantly trying to rip you off. After a recent fender bender, I had to find a new shop and my insurance company USAA recommended Falls Church Auto Body.
Upon entering the office, I knew immediately that these were good, honest people whose assessment I could trust. The appraiser walked me through the estimation, which I found to be very reasonable. Once they had my car in shop, I received daily updates via phone from repairman Rich, who finished the body work ahead of schedule. I left Rich some touch up paint and he filled some scratches for me free of charge.
A week later, I was having issue with my gas door and thought maybe a wire had been tweaked during the body repair. My car was out of gas at my house, about five miles away from the shop, so Rich drove his own car over to check it out. I wasn’t home but my roommate left him spare key. It turns out it the issue had nothing to do with his work, but Rich fixed it anyway, and then drove my car down the road and filled it with $ 5 in gas so I wasn’t stuck. Now if that isn’t incredible customer service, I don’t know what is!!!

Had our Scion in there last week. Everybody was polite and helpful and the car looks great!

Having been here 3 times in the last year (once for repairs from an accident, once for a mishap that was my own fault, and once to have new license plates installed), I can say without a doubt that I will never take my car to another auto repair shop. Every single person with whom I’ve spoken/​worked has made it a point to be friendly, courteous, helpful, and ultimately to make my experience as painless as possible – no mean feat when it comes to car repairs. The mechanics are honest, they work quickly, and they truly put the happiness and satisfaction of their customers first. 5 stars all around.

Took my vehicle here it have some insurance work done following a minor accident. The front office staff is nice enough but a bit rough around the edges. Visually the body work looks good BUT it wasn’t until I got home that I noticed the door had a hollow sound. Ends up, when they reassembled my car they forgot to install the sound deadening insulation (curious as to what else is missing in the areas I can’t see). So I had to go back and they kept my car for another day to correct that issue. Fortunately, the rental car company keeps rentals on the lot and they hadn’t process the return yet. Several days later I also discovered they had pinched the feed line to the window washer jets. It only took me a few minutes to figure out the issue but it never should have been an issue in the first place. As I said earlier, visually the paint job looks nice but given the other issues I’m curious as to how long the paint job will hold up. They’re a middle of the road company. You’ll be satisfied with their work but going elsewhere would be a better use of your time.

My husband called the shop to set up an appointment to have them look at my car that someone hit (leaving a dent on one of the doors). The guy we set up the appointment was very nice and professional, I forgot his name. My husband has delt with this shop in the past regarding his other car. Everyone we delt with was nice and to the point and I didn’t have to wait long for the estimate.

I took my Toyota Celica to this place several times and I was treated exteremly well, and my car looked amazing. They were on time and kept me in the loop about the procedures. Really nice people working there.
Thank you!

After my husband’s BMW 650i was in an accident (hit by a semi truck and the whole drivers side was pretty much smashed), our insurance recommended that we take it to Falls Church Autobody. We were extremely pleased with their service! It turned out that our cars part had to be ordered in from Germany and took three months. Jimbo called us every week to give us a status on our car. He was always available to answer our questions whenever we called. He went out of his way to find out whether BMW would cover the rental cost of our loaner cost due to the delay of the part from Germany. He tried everything he could to make sure that we remained happy and patient during this tough time. When we recieved our car back, it looked totally brand new! They did an EXCELLENT job matching the part and the paint. I find Falls Church Autobody very professional, and I would highly recommend them!

Before selecting this place recommended to me by my insurance company, I found some reviews online that gave not so rave reviews of this place. They said the work was done well but that customer service was generally poor, which kind of surprised me. I’d think the front of the house part of the equation would be pretty easy to pull off. Nope!
I took my car in for some front end work that my insurance was going to cover, so thought while it was there I could get a ding on my side door repaired as a separate but simultaneous effort. My insurance company was going to pay for a rental for the three days that the estimate had originally suggested the job would take, so I thought all was good. I drop my car off Monday morning; Enterprise sends some representatives to their location for people who are dropping off cars, so I was on my way in a matter of minutes. Too easy! I get a call from Falls Church Auto Body later that day saying they’ve found more damage and that the repair won’t be done until the following Tuesday (nevermind that my end bill was exactly what they told me it was going to cost in the first place).
The next Tuesday rolls and still no word, so I call them that afternoon to get a status check. They tell me it’ll be done the next day. Well the next day rolls around and they tell me the insurance-​covered portion of the repair is done but the other repair isn’t. Great, now I can either pay for this rental car or turn it in. I don’t absolutely need the car since they tell me it should be done the following day (Thursday), so I drop it off. By Thursday afternoon I still haven’t heard from them, so I call toward the end of the day and they it should be the next day (you notice a pattern forming?) I get a little more aggressive on the phone (nothing rude), but then magically my car’s ready to drive off. Amazing!
The work they did looks good – the bruises on my little car have all healed. So I pretty much agree with the original statement others have made: the back of the house shop portion of this company does the work well, though it takes them twice as long to actually complete it and return your car to you. The customer service side really needs to revamping even though the office staff are rather friendly to you… assuming you call them because they don’t call you.

2 stars for the nice paint matching nice,
other than that customers service is horrible… I would have given this place 5 stars if it was not for their deceptive customers service…
I took my car in on a monday was told it will take about 4 days…
called on thursday and they had not even started on my car saying that addtional damage was found and they were waiting for insurance approval (i am guessing they were milking the insurance company)…
next day i get a call was told car would be ready by monday…
i call on monday… car is not ready
i call on tuesday… car is not ready
i call on wednesday… lady on the phone says she’ll call me back in fifteen minutes and ofcourse i never i hear from her again… i call back some guy picks i inquire about the car and expressed my displeasure of not a getting clear answer… and the guy calls a «dick» and transfers me to someone else… apparently a supervisor who tells me car will be ready by friday… and says its «little behind schedule», yeaa car repairs over 8 days or (%300) over due is a «little behind schedual»… i would be not going here anymore, would not recommend to anybody, and most of all i cant believe radly acura (my dealer) would recommend this place…

My Acura TL was rear-​ended about 14 months ago and I took it to Falls Church Auto Body based on some reviews I had read on different websites.
When my car was finally finished, the work looked really good. They did a good job matching the paint and you couldn’t tell from the outside that my car had been touched at all.
But they get 2 stars because of the following:
1) I think they did WAY too much work to my car. I personally didn’t think the rear-​ending was that bad. The claims adjuster at Geico (the other driver’s insurance company) thought it was about $ 1500 damage, which was more than I thought. However, these guys did about $ 4000 in repairs. While it wasn’t my money (the other driver was at fault and their insurance paid), these repairs went well into my trunk and are visible from the inside. My resale value will go down a good bit based on the work that was done. And of course they made more money for themselves by doing the extra work.
2) They definitely ripped off the insurance company on part of the work. My rear end is made up of 2 pieces. They claimed that they replaced both (and the insurance paid for such). However, I know that one of the pieces was never replaced and it was fixed up instead. That’s because there was a chip in a specific corner of it that I was already aware of. When I got the car, that chip was still there! I complained, but they insisted that it was a new part. I asked them to show me the old bumper, but they said they couldn’t find it. They were absolutely lying. I didn’t care too much again because they did a great job of making the old part look new, but if it was my money I would have been really ticked.
3) The first time I went to pick up my car, there were lots of little bumps and nicks and other stuff in the new work. It was not quality work. It was at this time that I called them out on the replacement bumper lie (and they claimed this was not the case). I also told them that the work didn’t look good. They told me they would take care of it and after a few days of more work the car looked great. I don’t know if they would have normally done this for anyone, or did it for me to get me to shut up about the replacement bumper.
In any case, it’s too bad about these three things because I will not be going back even though they are capable of quality work. In fact, when our other car had damage earlier this year, I ended up going to another shop which was even worse. That review to come soon.

When people complain about a store and sometimes you find it hard to believe, that is what happened with my auto repair at this place. I took my car because some of the reviews on the internet and the shop was close to my house. When I got the car back after repairs, there are uninstalled parts in the trunk, scratches on the doors which weren’t there in the first place, misaligned trim pieces, and now I just realized they bent my key. Can’t belive how all these things can go wrong from just 1 place. They are a large body shop, but they are sloppy and don’t pay attention to detail. Would not recommend.

I am almost never a fan of auto body repair shops or mechanics. I have been ripped off WAY too many times to recall (I’m getting GERD just thinking about it). This place, however, has never disappointed me. I’ve come in to repair many a ding, chip, bumper — and they have always given me great service and what I consider (with my limited knowledge on the subject) a great price too. My car is white so I am forever seeing other people’s paint on my car. They have some kind of solution that takes off other paint without removing yours and no matter how often I stop by, they always remove it for me, gratis. Of course, that’s probably because I have put all their children through college.