Takeout Taxi

Takeout Taxi is officially the worst company out there. I don’t do reviews often, but I had to speak up. A year ago, I was feeling lazy, so I ordered from chevys or some bbq restaurant. I had ordered around 6 or 7. As a result, my food didn’t get there until a little after 11. It was also cold and ridiculously expensive. I was pretty pissed and swore off of this service and company. Fast forward to today. I figure this time will be different, so I order at 7:20. Two hours later, I get an email from Foodler saying, sorry your order was canceled. Takeout Taxi didn’t even bother to tell me that They won’t be delivering to me tonight. These guys don’t know what they’re doing. A better company would take the time to provide better customer service especially when they can’t come through on what they promised. Takeout Taxi isn’t cheap and shouldn’t operate like the a kid’s lemonade stand. Anyways, use this service at your own risk.

No comment

If I could give them no stars, I would. Food is always late. Food is always cold. Seldom do they actually come to my door. Tonight will be the last time I use them. Not worth it. I ordered this evening at 5:15. It is 7:45 and after three calls they still haven’t got here yet. Disappointing.

I just purchased 116.00 worth of food because i have a group of friends coming in from north africa and the northeast and I won’t have time to cook for them. For the privilege of going so I have to pay a nine dollar delivery fee, a thirteen dollar service fee, thirteen dollars in tax, and a manditory 22.89 (15%) fee. I am only doing this because I needed to get them food they liked and most kebab restaurants don’t deliver. If you are choosing this option, it’s going to be an expensive one.

I have ordered thru TOT probably a dozen times and have never had a problem. Food has always been delivered hot and on time. They do charge a ridiculous amount though, and I have to steel myself each time I use them as a result. I only use them once every few months when I am simply too tired or lazy to pick up food myself. I love Raaga Indian but I hate driving down Leesburg Pike to get there, hence TOT. We end up ordering 2x the food because indian food is even better the next day or two, for lunch, etc. and then the service fees dont take up half the cost.
Aww, now I’m craving Indian!!!

I wish I had read these reviews before I ordered from Take Out Taxi.
They were single-​handledly responsible for ruining my Valentines Day dinner. Knowing that Valentines is a busy restaurant day, I thought I’d get ahead of the curve and «pre-​order» our dinner. I placed my order at 9:30 am for delivery at 8:15pm. A woman called me around 9:45 am to confirm my order and asked me if delivery between 8 and 8:15 would be ok, I told her that was fine.
Fast forward to 8:30 that night… no food. I make my first call and was told food would be there within 15 minues. 9pm… I make my second call… again, told food would be there in 15 minutes…9:30pm finally food arrives. On top of being 1 hour and 15 minutes late, it was COLD.
After an argument with the take out taxi manager where we refused to pay for our meal, and cold food at 10pm on a weeknight, for some reason, we had lost the «romantic» ambience we were hoping the evening would have.
It seems no matter how far in advance you order, they still can’t get it to you on time.
I’m suprised these people are still in business.

They are horrible. Don’t use take out taxi. Unreliable and not honest. Have tried them twice while visiting the area never got food either time. This time they accidentally waited too long to put my order in and the restaurant closed.

I received a gift certificate and I feel like my generous coworkers were totally ripped off. Terribly unprofessional staff and nothing special.

Would give zero stars if I could. Order was placed online at 6:45 PM for a restaurant that was 3 miles from the house (at most — Aditi in Kingstowne); said food would be there in approximately 60 minutes. Okay — fine — no biggie.
8 PM and still no food. I call and am told that the driver just got to the restaurant and was on the way with the food and that it was 7 minutes to the apartment complex according to Google Maps. Okay — fine. We go back to eating leftover Christmas candy.
The driver shows up at 8:30 PM. The food is cold. The driver was very nice and personable, so I give him a pass.
The receipt on the bag said that the food was to be ready for pick up at 7:20 PM and it didn’t get picked up until about 45 — 50 minutes later. What the hell?!
I called to get a refund of the money that was paid, since we paid $ 45 (including tip) for one order of veggie chat, one tandoori platter (or whatever it was called), and one order of naan all of which was cold. FORTY FIVE DOLLARS. See the photo attached to see what $ 45 gets you.
The food was $ 25, deliver was $ 7, some additional BS fees/​tax was $ 10 and a $ 5 tip to the driver. n The rep that I spoke with said she would need to get in touch with the manager and then call us back with what they could do for us.
She called back — manager will only refund the $ 10 in misc fees and send us a voucher for $ 20 worth of food.
SO OVER IT.
This ties Ulta with my review of worst customer service.

0 stars! I placed my order at 7:30pm on a Sunday, excited about having California Pizza Kitchen for the first time (weird, I know). I’m patient, I expected to wait a while, no biggie. At 9:10 I get a call saying it’ll be 10:00pm before my food arrives– 2.5 hours for some pizza? Seriously? Ok, whatever. Then I get a call at 9:30 saying that Cpk closed at 9:00 and they won’t be bringing me any food. Ok, normally I’m pretty chill. But this is a joke, right? On a Sunday night, now with a few drinks in me (thinking, hey, I don’t have to drive, I’ve got food coming!), I don’t have many options. Thank god for the 5 Guys down the street that didn’t mind me coming in right before closing.
Never again. What a joke.

I’d give zero stars if I could.
My mother and I have been very displeased with our Takout Taxi service tonight. We placed an order from Silver Diner at 7:45p and did not receive it until 9:45p. The estimated delivery time of 75 minutes was exceeded, and when I called customer service to check on our order I was told this is due to traffic. The driver told me there was no traffic, but a staffing shortage.
Our food was not as ordered. We ordered two chicken finger platters – including fries, coleslaw, and a biscuit – and received a two boxes of chicken fingers and two chicken noodle soups. Illogical. I will not be returning to Takeout Taxi.

Not even worth it! It took forever and was expensive. I rather just go and pick it up.

I would have given them 0 stars if I could. DO NOT EVER ORDER THROUGH THEM! This place is a total rip off. I have ordered from them twice. The first time, the estimate was 45 to 60 minutes. I had to call them an Hour and a half later and they said the driver got a flat tire and didn’t bother to tell them. I got my food 2 and a half hours later!
Fine, so I decided to give them another try 2 months later. Once again I called them 1 hour and ½ later and they said the driver was just leaving the restaurant. I was a little ticked but I decided to wait. 2 HOURS LATER. NOTHING! I called them again and guess what? They said the driver had A FLAT TIRE!
ARE YOU KIDDING ME? This is the second time I’ve gotten this BS excuse. Then they canceled my order without even trying to deliver it to me again.
If you would actually like to eat at some point. DO NOT ORDER THROUGH TAKE OUT TAXI!

Beware that the «delivery time» estimated on your initial receipt DOES NOT reflect the actual time the food will be delivered.
We ordered at 5:25pm, the receipt indicated 6:26pm delivery, then the updated email receipt indicated 6:36pm.
We received a location confirmation call around 6:00pm. When the food did not arrive at the scheduled 6:36pm, I called back to ask about the delay. I was told that the delivery should be expected one hour following the confirmation call. The actual delivery was at 7:00pm.
(I live within 1 mile of the restaurant.)
Frustrating, and I don’t plan to use this service again. For the extra $ 9+ dollars (not including suggested tip), it wasnt worth it.

I have to add my review even while waiting for our delivery order to arrive. I admit, we love the convenience of Takeout Taxi. But the fees have gotten completely out of line. Here’s the breakdown for the cost of our order:
Subtotal: $ 35.5
Delivery Fee: $ 6.99
Service Fee: $ 4.25
Tax: $ 3.58
Tip: $ 7.55
Order Total: $ 57.87
The tip is automatically added because the «order total» is over $ 50. It is supposed to be 15% (the stated amount on their website) but WHO in their right minds would calculate the tip on the total with $ 10.24 in fees included? And I’m pretty sure when the order total was shown online the service fee was not included. This will be our last order.

I only wish I came across these Unilocal reviews before I made the mistake of ordering from Takeout Taxi.
But to echo everyone else’s experience, Takeout Taxi (or
) fees and surcharges DOUBLED the price of a meal from a restaurant a mere 3 miles away from my office.
TWO HOURS LATER, food arrived cold, wet and with a delivery driver asking about a tip. Really? How could a tip not be included in the $ 15+ bucks in fees and charges added to this single meal?
So to recap
3 miles away = 2 HOUR delivery time
2x the price = I-​am-​never-​going-​to-​use-​this-​service-​again
At the end of the day, I used Takeout Taxi as an experiment just to see what it would be like. But now that I know that this awful, overpriced service experience was the norm and not the exception, I’ll just be getting my own takeout thank-​you-​very-​much.

After saving three paychecks and not making our rent or car payments R and I had managed to save up enough money to order a dinner through Takeout Taxi. To say it was disappointing would be an understatement (I’m referring to the delivery service– while not always as warm as we’d like, the food has been good… when it arrived).
If you’ve read my review of Bombay Curry Company (BCC) you’ll note that I have a very strong love of their Onion Bhaji’s. Sadly BCC doesn’t deliver and we were too lazy to go out and pick it up ourselves one night so we logged in an order for some curry, bhaji’s and naan. The food arrived a couple of hours (slight exaggeration) later and guess what. No bhajis! R was wishing he had something to sedate me because I was not a happy camper!
So we phone up Takeout Taxi and they were done delivering for the night so they wouldn’t be bringing me any bhaji’s. Rather than refunding part of our order they offered to credit our account for the bhajis… how convenient… for them!
To Takeout Taxi’s credit, they do expand our options for takeout food– but it’s at a price. I know they need to make a profit but by the time they’re done adding all their fees your bill just about doubles and I don’t understand the long wait times.
Lastly, while the folks who work at their customer service are mostly friendly– they are frustrating. When R and I first created our online account we put in the wrong expiration date for our credit card. We tried deleting and re-​entering it and nothing worked. Without fail we get a call whenever we use Takeout Taxi that our credit card didn’t go through. We ask the representative to fix our account so this doesn’t keep happening and they assure us they fixed it, but it always happens.
So…depending on your level of desperation to get some California Pizza Kitchen (or some other restaurant) for dinner without having to go there yourself Takeout Taxi may be a good option, but be forewarned more than likely you’ll regret paying what you did for Takeout Taxi to bring it to you.

The delivery fees are two arms and a leg. They’re not even pro-​rated for distance, so if I order food from a restaurant three blocks away I get charged same as if I was asking them to deliver across several zip codes. They also automatically add too many fees and, as someone else pointed out, they are late. A lot. I should thank Takeout Taxi for improving my cardiovascular system and metabolism though, because in an effort not to use them I’ve been placing takeout orders and then walking 20 minutes to pick them up myself before stuffing my face with food. In addition, NOT using Takeout Taxi has probably lowered my blood pressure several points.
Seriously, it’s worth looking to see if whatever restaurant you’re hankering for has its own delivery through its website. Many of them do, and at a lower fee than the Takeout Taxi fares.

Its just not worth using these guys. They’re ALWAYS late (it usually takes about 2 hours), you almost always get smaller portions than if you ate at the restaurant (usually a LOT smaller), and your food arrives cold at least 60% of the time. they arent worth the fees they charge, much less the wait.
and that’s when things go well. i’ve also had them simply not show up, stop answering their phones early and then close down for the night without even bothering to call me.

Takeout Taxi is the worst… and they make me hate my favorite restaurants. Last night was the last time…
They always take longer than their estimates and then they dick you on delivery fees. They charge not just a delivery fee, but a service fee and then automatically add 20% gratuity. Hmmm. Let me think, 20% gratuity is what I give good servers who take my order, bring me food, refill my drinks, clear my plates and smile all along the way. Not what I give people drop my food off late in a brown paper bag and charge me 30 cents if I need plastic utensils.
Seriously, I looked at my email receipt after I placed the order and realized I spent more on the takeout taxi fees and gratuity than I did on two entrees from Logan Tavern. What a scam. I could have paid a cab to take me to LT, eaten there and paid a cab to take me home and spent the same. AVOID!