Yorktowne Shell Service

Don’t get a safety inspection here. We failed a safety inspection for a minor issue and took the car to our dealership for the repair. We took the car back to the Shell for the re-​inspection and they found a second issue that mysteriously appeared despite not being there a few days ago. Either they didn’t do a thorough inspection the first time, or they were really hoping to collect more money for that repair job. Either way-​sketchy.
This incident, combined with the dramatically high (10−15% higher) price quotes for the required repairs (because I always get at least three quotes from different mechanics) made me feel like I was being taken advantage of. Steer clear.

I have lived in the fairfax/​falls church area for the past 29 years and have done my rounds with repair shops and inspections, this is by far the most honest and professional shop in this area, they’ve been working on my vehicles for the past 3 years, I have 5 cars.
Would highly recommend this shop for repairs and inspections

The service here is great! The staff is very knowledgable about cars, efficient & friendly! And the price is fair. This is our go to place. we always bring our cars here for service & inspections.

Avoid getting any work done on your car like the plague! To change 2 light bulbs I was charged 89.99!!! Bulbs in autozone cost like 3 bucks only! Avoid this place!

I got my car serviced here this week and had the best experience with the mechanic that you could ask for. They clearly have a vast knowledge about cars and how to maintain them. I’ll never go to another mechanics garage ever again! Their prices are fair and their employees are extremely friendly. Highly recommend this location.

At first I was very reluctant to go there as the recent reviews were not favorable. I remember going to this place earlier and never had a bad experience. I thought it must be the new management, but to my surprize it was the same people working there. I asked the manager if they were aware of the online reviews and he mentioned that he has been absent from the shop for the past 6 months or so. I figured it must have been someone else managing the place.
As always the manager was very polite and helpful. He even gave me a free estimate to compare against another workshop near by. I could tell he was genuinely trying to improve the customer service and even offered me discounted price.
I would highly recommend this place to everyone and would insist on giving them another chance. And don’t forget to ask for Mr. Singh!

Terrible service. They have coupons and it says «we accept competitors coupons» but they don’t because they enter the amount in the system before they hand you the vehicle back. The coupon does not say it is not valid for motorcycles or for $ 15 minimum is needed but when time comes, they say it is not valid.
I’m going to report this service to BBB for bad practices. No wonder the auto service is always empty and the mechanics including the inspector Qaraman Timari are watching YouTube videos or playing games.

This review is regarding the service center. These folks are after your money by any means necessary. So unless you just want to spend extra money don’t come here. I came to Yorktowne Shell simply to get my $ 16.00 VA safety inspection. While inspecting the car the service guy tells me I have a bulb burnt out and asks if he should replace. I say yes knowing a bulb should cost under $ 5.00. After an hour I can’t figure out how on earth they are still inspecting my car and I’m the only car in the shop. When I check he claims that my problem was not a burnt out bulb but a wiring problem. I tell him there is no way that is true. I only have my car serviced by the dealer and had just weeks ago had a scheduled service. The place tries to charge me over $ 100.00 for work that was never discussed with me and that I doubt was true. After a long discussion with them on the fact that I should have been consulted on this price increase before doing the work, they brought my price down to $ 80…still way more than it should have been. Yay I passed inspection but boo I’m pretty sure I was ganked for my dollars. I’d strongly suggest you do not use this place.

The service is terrible! The service crew was very indifferent to customer questions. They are very unprofessional in handling the car I left there for service. When I got my car back I noticed the ac is on for a while and the car window rolled down. The service quality is very poor too as they try to persuade me of additional fixes and cost. I would not recommend this place for anyone.

Best Service in town by far & the estimates are so reasonable! My car’s battery died two weeks back few miles away from their station and after my frantic call they sent someone in 5 minutes and didn’t even charge me as I was their repeat customer !! I’m soo happy now my cars are my least worry in my life! Thank you Yorktowne Shell keep up the awesome work !!!

I took my three-​year old Toyota in for an emissions test. They told me that their equipment couldn’t read my car’s data. They said they changed a fuse which fixed the problem and they charged me $ 120. For a fuse? A complete rip-​off. Stay away.

My family and I are clearly very happy customers! I recommend this place since they have helped us in the most needed of times, from dropping off and picking up our vehicles to accommodate our work schedules to giving an excellent estimate on repairs. It’s hard to find a true ASE certified mechanic in the area and we trust their diagnosis.
Since its located at a busy location, I like the fact that they are not pushy and don’t try to upsell like the Midas across the street where I was burnt badly!
Overall from our association over the years, this place has been a lifesaver with very knowledgeable staff.

Do not ever, ever, EVER come here.
The mechanics are rude, and will try to sneak anything past you that they think they can. They will tell you you need X, Y and Z done and get an attitude with you when you say no thank you.
I have never been so rudely spoken to, and I do not appreciate mechanics trying to ‘little lady’ me because they think they can get away with it.
These mechanics are swindlers and crooks. AVOID THIS PLACE.

Try to avoid this place like cancer.
I went in for an oil change, transmission flush, rear turn signal light replacement (which I supplied the light for), and inspection. I went in with my white collar work clothes which was a mistake, because they automatically think that I’m not knowledgeable with cars and can up-​charge.
The guy called me back and said that the transmission flush was going to cost $ 275. I said thanks but no thanks, (I’ll go to Jiffy lube where it costs no more than $ 70) and to continue with the inspection and oil change.
I come back and the bill was $ 150 dollars with no manager in sight. The inspection and oil change was something that was supposed to cost no more than $ 50-​$ 60 dollars.
Apparently, they charged me $ 80.00 to replace a turn signal light. They said it was more because they had to replace other rear lights (which was total BS). I reluctantly paid the bill because I needed my car. If I wasn’t in such a rush I probably would have called the police for fraudulent charging.
Anyhow, I will try elsewhere in the future. The only reason why I tried this place to begin with was the convenience of it being nearby my workplace.

Horrible experience !! Got charged $ 80 only to diagnose a tire problem! The mechanic didn’t even inform me that will be the cost before he pulled my car inside the shop and shows me a paper up in the celling corner where it’s written so after I asked him why! Will never go back again!

Terrible station. I stopped buying gas there years ago, but I have occasionally had my car inspected there because of its walking distance proximity to other stores (CVS, Starbucks, Deli, etc.).
1) the pumps have low-​test gas in the center so that if you aren’t paying attention and use the pump on the far left you end up filling your car with the more expensive gas.
2) have had my car in there 3 times over 2 weeks for an inspection. Each time I waited over an hour, even though there were no cars in front of me. Each time they told me a different light was not working and that they need to order parts from the dealer ($ 50-​$ 350 fix). Each time I declined the work, took it home, and got the lights working within a few minutes (cost =$ 0 for me to fix). Odd that every time I bring it there a different light stops working, replacing the bulb doesn’t fix the lights so they insist it’s a more expensive problem that I am able to fix on my own at no cost.
Worst station ever.

This station can be difficult to get in and out of due to the high traffic volume. Fuel prices are comparable to the rest of the region despite being in a high traffic highway interchange area.