Tesla Service Center

Two weeks after buying my model S, I got a flat tire. First flat in years! Grabbing the roadside assistance number from the handbook I ring Tesla’s roadside assistance. Representative asks if it’s ok to have the car towed to the Tesla shop to replace the tire. No problem, I’ll Über for a ride home. Then a few minutes later the Tesla Rep calls back saying they’ll change out the tire with a spare at the location so I can keep the car that night. Nice! They’ll be there in 1 hour.
.30 minutes later I see flashing lights of the wrecker there to change the tire.
Next day it was a quick trip to the shop to get a new tire and I was on my way. All throughout it was top notch service, friendly folks to work with, and — the best part — minimal effort on my part.
Tesla Roadside Assistance 5 outta 5 stars. Then…
Next day I see a nick on top of the driver’s side fender as if a heavy wrench or pipe fell on it. I could not think of anywhere that this might have happened until later that day; the only time it was out of my sight was when it was at the Tesla Shop. I was hesitant about contacting the shop because bringing bad news is not a good feeling. Though the next day I send an email explaining if this nick might have happened at the shop. Robert responds insisting to take a look; I felt he really wanted to be sure I was a 100% taken care of.
When I arrive I am greeted by Jimy, the service manager. He explains that if an accident happens his guys know to report it and would never get in trouble for it. (Excellent policy! We have the same at my business). Jimy acknowledges that the car was in the hands of a third party vendor, the wrecker. Without hesitation he sets up a time for me to bring the car in and have the dent removed.
I bring in my car, they give me another Model S to drive. Come back and the nick/​dent is completely gone. Perfect job!
Tesla Service Center 5 outa 5 stars (Wish I could give them 6!)
This is the best car I’ve driven and its from a company that knows how to take care of their customers. After experiences like this they’ve earned a customer for life.

After decades of dealing with surprisingly poor BMW Service, it’s a true pleasure to experience service that is simply outstanding.
Tesla’s service is beyond reproach – thorough explanations of the work done, and top-​notch, quality repair work done right, the first time. They even perform any TSB’s due, in addition to inspecting the vehicle at every visit, all without being asked.
Overall, after two+ years with our Model S, I can strongly attest to the fact that Tesla Service is head and shoulders above anything we’ve ever experienced from other premium brands. Frankly, the stellar service experiences are just another reason we’ve ordered another Model S!

I don’t own a Tesla, BUT I did recently test drive one. Because of the crummy law passed in Texas lobbied by the auto dealers association, the Tesla people were not allowed to offer me a test drive. So, I was directed to a Tesla owner who was nice enough to give me a test drive. Early Tesla adopters are really passionate about electric cars (EV or electric vehicles) because they believe that they will save the world from global warming, save soldiers’ lives from being lost in the mideast defending our oli interests, and save our cities from smog. However, I wasn’t interested in all that. I was interested in, this question, «WHAT ARE ALL THE CAR DEALERS AFRAID OF?» Why did they feel they had to pass this law to prevent direct factory sales of Teslas to the public in Texas? I mean, GM manufactured 2.7 million cars last year, while Tesla manufactured only 20,000. What are they afraid of? Tesla is just a sardine compared to the GM whale. I had to see why the big manufacturers think that this tiny insignificant car company is a threat for myself.
So, on with the test drive. I WAS BLOWN AWAY. If Marty McFly were to come back from the future with a car from the future, then this is IT. You cannot buy a car with this much future tech at ANY price from any other manufacturer. This car will give you whiplash when you step on the «gas» pedal. It goes from 0 to 60 in 4.2 seconds. In comparison, a 2014 Porsche 911 Carrera Cabriolet goes from 0 – 60 mph in 4.8 seconds, but the Tesla Model S is a SEVEN passenger sedan, NOT a tiny sports car! It has magnetic brakes so your brake pads almost never wear out as you only need the conventional brakes to stop the car in the last couple feet of your stop. It uuses magnets that don’t touch the wheel to brake so they don’t wear out like conventional brakes. These magnets also recharge your batteries while you’re braking. You also have a much faster and safer brake reaction time because the car AUTOMATICALLY brakes using the magnets when you lift your foot off the «gas» pedal. You don’t waste time moving your foot to the brake pedal before the braking aciton starts.
It is also incredibly safe, too. It got the highest grade of any car in crash tests and rollover tests EVER. There has NEVER been a fatality in a Tesla Model S. The car is built like a tank, but it is still as light as it can be as it is made of aluminum.
It is very practical. It has 2 trunks, one in front and one in back. It seats 5 adults and 2 munchkins.
It is cheap to maintain. There are no timing belts, no spark plugs, no oil changes, and nothing to maintain except for tires, window washer fluid, and brake pads (which will last almost forever due to the magnetic brakes). Electriciy is also incredibly cheap, too. Many places let you charge for free (many chargepoints and Superchargers) and you can sign up for special charging plans that will allow you to charge for $ 60 per year for unlimited recharges (evGo). Or you can recharge at home after signing up for the nights and weekends free plan (TXU), recharge at night for FREE. I did the math and if you were to drive a Tesla Model S for 20 years. this will break even with the cost of ownership of a Toyota Camry. My calculations include the price of a replacement battery, too.
It is the future. There are no knobs, switches, nor buttons. The entire car is controlled with voice activiation and a huge touch screen. The dash instrumentation is another digital screen. Regular software updates to the car has actually made the car better than the specs quoted in the advertising.
The car has no negatives. Well, it has a potential negative. Theoretically, since the car has GPS and a 3G internet connection, it is possible for big brother to shut off your car if you are being chased by the law. However, to my knowledge this has never happened to a Tesla driver.
With all positives and only a potential (not actual) negative, the conclusion is clear…
The price tag is a little out of my price range (it’s actually way out of my price range). I don’t care about luxury cars or showing off. I’ve never cared much for cars and I am not a car person. I’ve never wanted any car but this is not a car, it is the future and it is your own personal time machine.
I want one.

Tesla customer service is simply the best.