Rooms To Go Furniture

I received my furniture finally all of it about 3 – 4 weeks ago. Lacking customer service that shoves a $ 75 store credit at you after everything we have gone through. How insulting!!! I caution all to go elsewhere since there are way more options in town. Bullard’s and Ashleigh were way better experiences!!!

I have been in here three times looking for staging furniture for houses. Salesman are very pushy and do not know their inventory. Brought in the ad and all three items that I wanted to look at were unknown to the salesman. Prices are low but the furniture is cheaply made. Seems like they want to hook you on their extended payment plan. In all not to impressed.

Zero Customer Service and piss poor quality product. Made a purchase from here and given 2 weeks to deliver. Day comes for delivery and product has defect so the delivery guy says someone will call to come out tomorrow to exchange it out. Customer Service calls says oh it will be 2 more weeks before we can exchange it out. Asked to refund and told just a credit. Told her that was not acceptable and referred to call another number to discuss options. Called and this person again said 2 weeks before pickup and exchange. Asked for full refund and will go to a local owned where I can see and get better service. Should be called RoomsToGoButPissPoorService and Quality

The mid aged skinny woman was terrible with customer service. She acted like she was too busy to help. She never introduced her self or asked if we had any questions or if she could help us. She never informed us that we would be charged for delivery regardless. Huge selection there! Would do much better without this individual manning the floor.

Terrible customer service. Not at all accommodating to customer needs and pressured too hard to try and get me to purchase one of their overpriced mattresses! Go to ABC mattress instead.

Customer service is garbage… No one said hello and I’m looking to purchase, yes it maybe a small amount but when you are in business you should speak to everyone and never let a potential dollar leave! Workers too busy trying to figure out what’s for lunch and vulgar language in the discussion … Oh so that’s how y’all roll?!

I am happy to report a GOOD experience w/​Rooms To Go. Based on the other reviews, maybe I am lucky (I am certain I am NOT lucky!).
I was shopping for a new dining room table and was exhausted from looking at too many places. My mom saw Rooms to Go and insisted we stopped. It kind of looks like a rent to own store from the outside, but I was very (pleasantly) surprised by the interior.
We looked around for a good bit and I even commented to my mom that I was thankful no salesperson was hounding us (mentioned in other reviews). The guy who helped us was great and not pushy (I wish I could remember his name). I ended up w/​not only a dining room table and chairs, but a desk and entry way table too! The quality is good (not phenomenal) and the prices quite reasonable. I looked at so much furniture before I picked out my stuff here, I can say there is merchandise at the other furniture stores that are lesser quality and priced more.
Also, the delivery service was VERY reasonable and the people who delivered were amazing. My appointment was on a Saturday and I did not want to be stuck at my place waiting all day for delivery. Three guys showed up and put everything together in no kidding — less than 45 minutes. I was shocked at how fast they put everything together!
Hopefully, I am finished buying furniture for a good while, but I would definitely hit up R2G if I am in the market again!

really love my new living room set! It took a week for it to be in stock at the store. They were going to charge me $ 40 to pick it up but removed the charge for me. They really pushed the fabric protection on me. I didn’t want it but they weren’t going to shut up about it till I bought it. I changed the lamps I wanted and they sent the wrong lamps. But the lamps aren’t the important thing. also I dont understand why i must wait 5 days till I can get my tv. Other than that I love my new furniture!
*update*
I picked my furniture up on a Saturday and asked when my correct lamps would be in. I was told in another week. I called a week later to see if I had received my lamps yet. They told me it will be another week! I shouldn’t have received the wrong ones in the first place and I shouldn’t have to wait two weeks to receive the ones I ordered.

One of the WORST service experiences EVER.
Bad service, callous treatment by the entire staff present. Rooms To Go told us prior to pick-​up that the fragile item would be wrapped by warehouse staff. When we arrived it was NOT wrapped and we were therefore unable to transport it (having relied on their word). As the time ran over on our rental truck, the warehouse person VERY SLOWLY obtained bubble wrap. We were in obvious distress at the front of the store trying to hold the glass item precariously teetering on a sofa and wrapping it ourselves. A half dozen sales associates including manager watched us (WATCHED!) without inquiring or helping. I even motioned to them in exasperation; they stayed behind the furniture in the distance and refused to move. They could have helped as they had the tools to do so. This communicated to us that we were not only unworthy of their time but also that one who is not buying at that moment is not existent. This is an outdated fly-​by-​night business model and absolutely stunning to see, especially as the sales associates in question are also our NEIGHBORS in a relatively small city. It felt very strange.
We are used to a lot of irregularities in service but this has to make some sort of «top 5 worst» list.