Firestone Tire & Service Centers

I would definitely recommend this Firestone. I took a used car I was considering purchasing here for them to look over. The manager Mike was extremely helpful, and took the time to answer all the questions we had about the car even though the store was clearly busy. Terrific experience!

Don’t ever give your business to these criminals.
A few years back I needed an AC recharge, and saw a sign outside of this establishment advertising complete AC recharge and leak testing for $ 150.
I pulled in, and approached the mechanic to request this service. «I see you have a special on AC recharge. I could use it.»
He readily took my keys and I sat in the waiting room.
After a little less than an hour, he called me over and started to do the paperwork. Before he handed me the bill, he mentioned that they weren’t able to test it for leaks today so I’d have to come back tomorrow. This was only the beginning of my displeasure.
Then came the bill. $ 450 for an AC recharge!
«Excuse me, but the sign says $ 150. What is this?»
«Oh, you have a Saturn and that takes a different refrigerant than the one on the sign.»
«Which one on the sign? The thing only says $ 150 for an AC recharge and leak test. It doesn’t mention anything about exceptions or different makes.»
«Sorry, your car uses a special kind of refrigerant. That’s the cost.»
«You didn’t think to tell me this at some point before you did the job??»
«You told us to do the job, You said AC recharge, So we did it.»
«Dude, I am not paying this amount of money. I don’t even have it on me,»
«You don’t have a credit card or something?»
«No.»
“Let me talk to the boss.“
Boss comes out, an even bigger douche than the mechanic. Stands there with a sarcastic grin on his face.
«Sorry buddy that’s how much it costs for your service.»
«I was not given an estimate before I authorized the repairs.»
«You didn’t ask for one.»
«Why would I think that I needed one? Don’t you think that when someone points to a sign for a certain special on service, and they request that service, it’s up to the business to let that person know that their vehicle isn’t eligible for that price?»
«No, it’s your car and you oughta know that sort of thing. We just do the job you tell us to do.»
«Well I don’t have the money to pay for this.»
«Guess you’re gonna have to find it buddy. That’s the bill.»
«Fine, will you at least take half now and let me come back tomorrow with the rest? You have all of my information.»
«Nope. Cash or blonds. Maybe a redhead if ya got one.» (Lame attempt at humor. Such an a-​hole.)
«You’re going to make me walk the hell home from here?»
«Hey man, not my problem.»
And so I ended up walking home and coming back the next day with the money. Reported it to Firestone corporate and the BBB. No results of course.
This is a form of extortion. These guys are crooks. Looking back on it I might have called the police or taken them to small claims court.
And as it turned out, I did indeed have a leak in my system. This was found by my regular mechanics, who not only fixed the leak and recharged the system, but only charged me $ 200 for the whole thing.