Diamond Expressions

I brought my engagement ring to be sized smaller, and they did a wonderful job. They sized it «in house» and the wait time wasn’t bad…45 min max~ I reviewed it one less star because I didn’t receive the excess platinum back. I mean I paid for the ring, it’s mines, but they charge you a fee for removing some metal, and get to keep the «waste» …bleh…it’s cool though, the ring fits perfect, just would of been nice to get back what I originally paid for!

I came to this place looking to add a contour to my wedding ring. The sales person (Jared Dickersen) showed me a few options but when I liked one, he said he needed to do further research and that he’d get back to me later. After waiting a few days I called them back, and he told me that 2.5−3 mm width contour is not available from any of the suppliers! First, he didn’t even bother to call me back. Second, I don’t believe that a jewelry store couldn’t get a simple band to go with my ring. He probably didn’t even look. Owner, take notice! You just missed a ready-​to-​buy customer because of a lazy employee.

My fiancé bought my engagement ring here. not even a year into having my ring it yellowed which I know that happens but it doesn’t that soon as I wasn’t hard on it and always took it off before cooking, cleaning or bathing. I went in to get it sized thinking that like other establishments since we bought the warranty it would be free too get it sized, I was wrong. They wanted sixty dollars and I told them I would bring it to kay because they charge less and told them how disappointed I was that they wanted to charge loyal customers and that the warranty didn’t cover anything but the main stone which works be very costly to replace but it’s a very skimpy policy. The owner aged to size it for free took my name and asked my ring, I never received a call that my ring was in so I stopped by and they didn’t have any record of my ring in my name or my fiances so I had them look again and described my ring. it was in a baggy and had been sized but they never put my name on it! ANYONE COULD HAVE PICKED UP MY RING! I was furious and scared I don’t trust them at all anymore. If that’s how the owner does things I can only imagine the other workers.

I really love this place. They have excellent prices, which I found about when a diamond fell off of my wedding ring. They always clean my ring at no charge and are helpful when I have questions. I am happy to have them as my local jeweler.