Petco

Yesterday I came in for a puzzle for my dog I couldn’t find any so I asked an associate. She was more than happy to help and even suggested other things. My dog has had the time of his life playing with the toy she suggested. Thanks Jennie!
Also Debi is the best dog trainer around! I have recommended her to tons of people and I’ve also had her recommended to me tons of times. She helped us deal with our unruly husky!

This place has improved a lot! They are still a little short on staff. But the ones they got are very helpful.

A dog has to eat! I had to get a bag of Blue Buffalo limited ingredients for small dogs and fortunately they had it. I also needed some shampoo but they were out of the shampoo I needed and the salesperson Austin was very helpful in suggesting an alternative.
I was also very lucky to find the last old version of a bone toy my dog likes. The new ones are thicker and he doesn’t like them as much.
If you need anything make sure to ask for Austin. He was both polite and knowledgable.

Shorted me on crickets. I asked for 40 large, which were the only ones they had. The girl at the counter, at least, apologized. The idiot who got them for me (who I am pretty sure is Michael, the freaking manager) just went «yeah we don’t have them». They keep their crickets in garbage bins in the back. At least keep them in deep, long bins that are meshed. It’s not that hard and it’s much healthier than garbage bins with very little air flow. I know that isn’t Petco standard and it’s going to be reported. Dude gave me 37 crickets and I waited 8 minutes just for him to do that. I needed small and large. They were out of everything but large. I asked «do you have any dubia roaches?». Idiot goes «uhh we have some roaches up by the counter?». $ 8 for 25 tiny dubia roaches. So 33 cents a roach, which eh. I’ve paid worse. But the guy was worthless. The jar even said «blaptica dubia». If he’s having some personal life troubles, I feel sorry for him. If he’s not, he needs to get a different job or do something different. I’m emailing corporate to see if they can send a district manager over to see if he’s okay or if he needs a vacation or something. He was totally zoned out, did not give 1 good crap about any level of customer service, kept murmuring «I was on a conference call, that’s why I wasn’t over here fast» (hint hint: I don’t even know what you mean by a conference call, buddy). Managerial staff should not push excuses at customers. Apologize, by all means. That’s great. But this guy lacks the words «I’m sorry that took so long» in his vocabulary. I will never come back here.

Where to start. The manager Michael is a complete douche. Unhelpful, rude, has dismal customer service repertoire. Don’t buy anything your not 100% sure about, because the return policy is complete bogus. And Michael will adhere to every standard. Fish are unhealthy. Employees sulk around with frowns, more concerned about putting out inventory than saying hello or can I help you. Yuck.
Petsmart down the way is AMAZING, their employees are kind. Greet you at the door, offer help, and you’ll ALWAYS find something good on sale. Go there and save yourself the head ache of Michael and his zombie house.

I had my dog’s nails filed here because I couldn’t clip them myself. Even with a decent work load they were able to get her nails trimmed in minutes. They also have a good selection of collars, leashes, and other pet goodies.

I give this a 1 star because giving a half star doesn’t seem possible.
It’s dirty, It takes FOREVER for anyone to even notice you are there, They spend way way to much time gossiping among themselves. The ferrets cages are hardly cleaned, the rabbits look miserable…
The fish department is a hot mess, It’s gross, dead fish in pretty much every tank. Algae in every tank. The fish guy had NO idea what he was talking about… The poor water turtles weren’t being taken care of properly, The betta fish, I felt so bad for them. They looked awful.
The reptiles… it’s like no one pays attention to them AT ALL, They looked malnourished, the geckos… oh those poor geckos. the temperature was way way too high. they had NO WATER AT ALL, cause gee it evaporated… other cages had crickets everywhere attacking the reptiles and spiders. They looked like they hadn’t been touched for weeks.
The small animals and birds were even worse… That’s horrible! Also also when talking to someone interested in buying a reptile the guy had the nerve to tell them information that was false and completely wrong… He said they don’t need water they get it from the crickets… NO, they still need water… I couldn’t stand their and let him tell those poor customers that lie… it wasn’t fair to them or the animal.
Seriously this Petco is disgusting and horrible! I have quite a bit of animal knowledge and the lack of any real knowledge is horrible and honestly disgraceful. How can you allow your employees to sell animals when they have NO IDEA what they’re doing, don’t care what they’re doing and how they’d rather flirt and gossip with each other rather then actually do their job. The animals in that store deserve better then this…
Go to Petsmart up the street… anywhere but Petco… they don’t deserve to still be in business…

Don’t ever bring your dog here for grooming! I brought my dog here and they cut his neck and hid it with a bandana and never even told me about it. I got home and took the bandana off and saw it bleeding. I called them and the manager blew me off saying it was probably from his collar. He said he personally checks all the dogs before they leave, as if!

I don’t go in to the retail part of the store that often, but my doggie and I visit the pet salon every three weeks and the staff is great. They are usually busy, but I never have to wait very long to get my doggie’s nails filed down. They are always polite and take great care of my doggie.

The guy that approached me was absolutely no help. I went there out of convenience and should have just gone to petsmart like I usually do. I bought a fish that was very small and looked weak. The lady told me to bring him back if he didn’t make it. Well, the next morning he was dead. I took him to the store and the dude wouldn’t exchange him because I didn’t have a water sample. I was not aware I needed one. So I had to drive all the way to Covington and the service there was FANTASTIC! So if you need help, don’t go to the Federal Way store. The European dude in there sucks.

I give this place one star for the guy in aquarium.
The dog selection is pretty thin. Customer service there is sparse at well. As I was waiting to check out, I didn’t appreciate the two girls working there talking about booze, happy hour, and how drunk they were the other night. I am a service manager and they would not have a job at my place after that. They definitely made me think twice about ever coming here again. So unprofessional.

This was the worst experience. My fluval edge filter was defective and I needed to find out what to do to get a new one. I called this Petco because it’s close to where I work and I bought my aquarium at Petco online. When I called a girl answered laughing. I asked her what I should do and she was so unhelpful and instructed me to return it after filling a form online. I then reminded her that I completely assembled my tank with fish in it. So that wasn’t an option. Then she was like oh wait. Maybe I should transfer you to aquatics. Yeah no sh*t. I then waited around 10 minutes on hold until someone could tell me that I needed to take the part in.
I went In the store and waited by the aquatics for. Forever. I then wandered around looking for someone to help me. I went to the register and asked if anyone worked there and could help me. She paged someone to go to the aquatics and told me to wait there. Shocker that no one showed up. I finally found someone and she said she would find someone so I waited again. A girl came, completely unknowledgeable. Tried to help me but it was so hopeless I was ready to leave. I’m only giving this place two stars because the «dog trainer» was able to help me and looked in the back for a replacement part. 30 minutes later.
Don’t go here, bottom line.
The ferrets are cute here though. I had a lot of time to look at them.

I almost drove way out of my way to avoid this specific Petco after reading all of the horrible reviews! I am certainly glad I decided on saving gas and ended up at this location. I went in to buy a bearded dragon for my daughter. The associate helped me right away and it meant a lot to me that she herself had been attached to them because it showed me that they were taken care of. Most of the associates were coming over to hold the little guy and say good bye, they all seemed to actually care about the animals and the home they were going to. I also got lucky and came during the unbelievable sale they have for a dollar a gallon sale on their aquariums. I was able to get a 60 $ tank for 20 $ this made me very happy. The associates walked around with me and showed me all of my options of items the little guy would need and not just the priciest either which was very helpful. I was surprised at how nice all the ladies that worked here were and how helpful. I am new to the area and even found myself chatting with the cashier for a few about how surprised I was at the great service considering the reviews and she was helpful at giving me directions to the grocery store I needed to get to down the road. So not sure why they have such bad reviews I mean is it really necessary to chase customers away BC your box had a bit of dust or maybe everyone just had their panties in a bunch during their visit, but I have zero complaints… everyone here was great!

I have been collecting fish for 50 years and so have spent considerable time in many of the fish stores. My biggest frustration here is they NEVER have anyone in the fish department and ½ the time after you wander around trying to find someone — they have no idea of what you want.
I have also found they do not carry much of a selection of fish and usually are out of a number of types. The answer is we received a selection last week but they were all sold — huh perhaps you should buy a larger selection so it last until you get more.
They are not friendly — a theme if you read the reviews– and very knowledgeable. Over they years they apparently have cut their quality since I remember when they first opened they had a decent supply of fish and quality help.

This store is my absolute last resort. The staff is rude and very in helpful they don’t keep the animal enclosures clean and don’t carry items needed to care for the very animals they sell I always see dead fish and beta and their brand variety really stinks

This store gave me a total run around on buying my python. I came in one day asking about the genders of the snakes, and the attendant told me that their reptile guy was out and to come back later to find out more about the snakes.
So I come back when the reptile guy was supposed to be in and lo and behold, he wasn’t trained to probe the snakes to determine their gender.
I leave, hoping to come back when someone knowledgeable is in, but nope. No one is. When I come in, there is only one snake left. So I just buy that one.

being bore with my home time I stop in from time to time to look at the cats and other animals .
I liked the store in Salem OR. and I thought I would like this one just as much .cant say if I do right now being I have not spent as much time here as then one there .
I did notice the pricing on line is cheaper then the price in any of the store and if you can get free shipping all the better .
I am told be people that you can bring your pets with you when you go in but I have not done this yet .
one thing have not seen much outside this store is pan handlers… hmmmmm

I certainly don’t feel this store is a one star. We have shopped at this store for many years now. While we no longer have our dogs groomed here because it’s too expensive, we still buy their food here. The store is usually faced and the aisles stocked. Yes the floors can be dirty at times but there are always pets in there, so that’s understandable. Only once have I seen someones dog pee on the floor and it was immediately tended to.

I came in here today to get a collar for my dog because I left her usual one at my parents’ house. I saw a section of fall stuff that was 50% off, so I found a collar by the specified brands on sale according to the sign and headed for the register, where there were no customers in line. The price on the tag was $ 11.99 but it came up as $ 12.99 on the register. I asked the sales associate if it was on sale and she said, «Oh, that’s weird! It says $ 11.99 on the tag but it comes up as $ 12.99. So it’s on sale?» I explained that it’s in the section that says 50% off and she just replied, «It must have been put there by mistake, do you still want it?» I said no and that I’d go grab a different one, so I headed to another section that said 50% off on collars. I brought that to the check out area and there were two customers in front of me now.
There was some issue with one of the other people’s purchase, so the sales associate kept calling for back up. No one came until about five minutes later, after her second call. I was in line for an estimated ten minutes, which is a really long time considering there were only two people ahead of me. I was really disappointed at my experience shopping here, I’ve shopped at the Tukwila Petco before and it was not like this. I was surprised that the sales associate didn’t try to research why the first collar I brought up rang up as a completely different price and was not actually on sale even though the sign said its brand was. Additionally, it was shocking to me that it takes so long for backup to come to the front to a register and there was no «sorry for the wait» apology. This store has really bad customer service.

Terrible. Terrible pet store.
Unsanitary. Poor rabbits in a glass tank with a covering with holes. I am a rabbit owner and it digusts me.
I’ve seen dog crap on the ground in the store. Nobody picked it up.
The store smells, bad circulation.
Employees aren’t friendly at all. They won’t even acknowledge your presence. I feel like throwing something at them. Do I have to do that to get my presence known?