This place is so special! I went in to get some lash extensions last minute after having a bad experience at another place. There wasn’t availability same day but when I mentioned that I had to catch a flight in the morning they stayed open longer just to fit me in! When I arrived, it wasn’t what I had expected, this is so much more than a spa. Rick and his family are incredibly kind and accommodating. I can’t imagine anyone giving these incredible people a bad review unless they just didn’t know how to communicate their needs or discomforts because I know that they would do anything to make their clients feel comfortable. And beyond that, just because of who they are, you immediately feel like old friends. This is a family business. Its warm, friendly, utterly unpretentious, and just overflowing with positivity that will leave you feeling more energized than when you arrived! It’s the kind of place I want to support. If you’re lucky enough to meet them, there are gorgeous, super friendly pups that will give you plenty of love! The space, while under renovation, is so unique and beautiful. They already had my 5 star review, but when my lashes started falling off right away after I got home because the facial I had earlier that day had caused increased oil production that compromised the integrity of the adhesive, they actually insisted that I come in before they even opened the next day so that they could fix them before my flight! I mean… I’m speechless. I’m so glad I took a chance on this place after seeing a couple negative reviews that honestly seemed pretty ridiculous and unfair. I adore you guys. I can’t wait to see the finished remodel because you can bet I’ll be back any time I need a service that this place offers!
GD B.
Place rating: 1 Kent, WA
I recently found out that my 12-yr-old son had his prominent mid brow waxed at this establishment while visiting his father. When is it okay to wax a child’s face? If this owner and her staff had proper training, they would know that a child’s skin is not thick enough to take hot wax. This spa is very lucky that my son did not get burned, get an in-grown or had skin irritation. This is unacceptable!!! This spa should have it’s license taken away. I am beyond MAD and will take all necessary steps to get this matter rectified!
Addison t.
Place rating: 1 Federal Way, WA
I called to set up an appointment and apparently no one was there to pick up the phone. I then went online to reserve an appointment and again, there were no confirmation nor anyone getting back to me. I guess I can always go somewhere else if they don’t want my business.
Lily M.
Place rating: 5 Seattle, WA
I’ve been a customer since Feb 2008. I found them on because of their giftcard I received for Valentine’s. I love Kim & Jenae, Norma is also fantastic. All are very knowledgable; they give me tips on how to take care of my injuries everytime. I go about every other month or more whenever I can afford it or need to. I love their special: buy an hr, get half hr free! I get 90 min for 60 min price! :-D AND get 10 massage, your 11th one is free! They are so caring, so I just wana let everyone know how awesome & accommodating with scheduling they are. I hope this help! ^_^