Hyatt House Fishkill/Poughkeepsie

** PLEASE READ ESPECIALLY IF YOU INTEND ON TAKING YOUR PET! **
I stayed at this hotel during a wedding I attended. My husband and I were thrilled that they were pet friendly so we could bring along our furkid — and the pet rooms are on the first floor… super convenient! The hotel accommodations were very well taken care of and comfortable and the breakfast the next morning was very nice — this accounts for the three stars I gave.
The lack of the last two stars is a reflection of the customer service I received when I arrived.
I made a point to call ahead to see if my room was ready early. Because we were in a wedding block our check-​in was allowed at 3:00pm (normally 4:00pm). It was an hour drive for us so we were anxious to get in as early as possible. When I called around 12:30pm they said our room was ready! Awesome.
We piled all our things and our pup into the car and made the drive up, arriving around 1:45pm. Checking in, I received a keycard for the third floor and questioned it since I had called twice before (once when booking and once to follow up a week out) and was told pet rooms are on the first floor…
I was told that I could have the third-​floor room now OR I could wait a half hour for them to clean our suite on the first floor. When I noted that I had called and they told me our room was ready, THE MANAGER asked me if I had called the hotel or the «reservation center»…I’m sorry what?
Then, seeing that I looked bewildered, his «comfort» to me was not an apology, but him saying «oh, this happens all the time»…really. So needless to say, the staff checking me in had NO IDEA and NO NOTES on my reservation that I was bringing my dog. Unreal.
So, after talking with my husband we said hey, it’s only 30 minutes, let’s go ahead and wait. So I left my number with the front desk to call me when the room was ready. After getting food and 30 minutes passed with no phone call, I called the hotel. When I asked if the room was ready, they told me it would be ANOTHER 20 minutes… Why? The girl said «because it’s a suite it takes longer»…and you couldn’t have told me that initially when I was in there?!
In the end we did end up having our first-​floor suite after waiting an hour. However, I’m very disappointed with the lack of communication at this hotel, the customer service of the manager (who should be setting an example) and the fact that at the end of the stay we didn’t receive any kind of compensation or voucher or price break for the trouble.
When you make a mistake as a business, you step up and own it, not cover it up with «oh this happens all the time».
NOTE TO OTHERS: If you are renting a pet room, be a broken record about it with this hotel — they don’t take notes.

DO NOT STAY HERE!!! THIS HOTEL WILL CHARGE YOU $ 250 FOR SMOKING WHEN YOU DIDN’T SMOKE!!! I am very offended because I am not a smoker and neither is my husband. I have never smoked in my life. We booked this hotel using
and had a fine stay overnight for 1 night in April. I received my credit card statement yesterday and the hotel charged us $ 250 for supposedly smoking. I asked the hotel for any proof or any more information and they just said, «I’m sorry ma’am.» They would not provide any proof or refund our money. First of all, I am incredibly sensitive to the smell of cigarette smoke, and half the time I go back to get a different hotel room or rental car if there is the faintest smell of smoke. This room did not smell like smoke at all.
attempted to contact management but the hotel says they don’t have a manager on the premises, which is impossible because it is very large.
was very helpful, only they told me the hotel says I should take it up with my credit card company.

For the price, our experience far exceeded our expectations. We were up for a funeral and needed a convenient place to stay, close to my mother in law in Wappingers. I originally booked a single room with 2 queen beds, thinking it would be me and one (maybe 2) of my teenage sons. Turns out all 3 of my sons wanted to stay at the hotel. The clerk on duty saw the size of my kids and immediately volunteered to upgrade us to a 2 bedroom suite. The suite was SWEET (as my middle son said). It was modern, clean, and spacious. 2 large well appointed bedrooms with nice TVs and full bathrooms and closets. A full kitchen, desk and pull out sofa with another TV. Our complimentary breakfast included omelettes made to order, bacon, sausage, fresh fruit, etc. Honestly, i can’t imagine a better deal $ 113 for a 2 bedroom suite and free breakfast for 4 people the next morning.

Absolutely do not book a stay here over the phone.
I made a reservation over the phone and they found me a room and took my credit card information. Great. I never got a confirmation email, so I called about a week later to confirm my stay. When I called they said they had no record of my reservation, so I asked them to book me another room. At that point the entire hotel was booked so I had to find another hotel. Inconvenient to say the least, but I confirmed that I didn’t have anything to cancel and made reservations elsewhere.
A day after the initial reservation I get charged on my credit card. I called the hotel and they STILL said they had no reservation on file, I had to file with my bank. The bank said it was an incorrect charge by the hotel and they had to refund me. Called the hotel again to see what the heck was going on, and the Hyatt suddenly found my reservation — with my name misspelled — no refund. I’m out $ 200+.
Total BS. Go with the Hilton Garden locally. Had a great experience there.

This is a nice overnight stay while visiting the Fishkill area. Although the hotel was under construction we were not disrupted during our time there. The room we were given on the third floor was lovely and clearly updated.
This is one of the best included breakfast we had at a hotel. There was an omelette station where we were asked to fill out a slip with your selections and they bring it to your table. There was a good selection of cold and hot options which I enjoyed.
We were greeted by a very wonderful host. I believe his name was Ryan. He was very pleasant and efficient. However he did plug the diner across the street which was not good at all! Order from somewhere else!

When we first entered the hotel after a long day on the road we were pleasantly surprised at the appearance and amenities. Once we were there for a little longer though we started to see the many flaws. A few examples: There were cigarette burns in the rugs in our room. There was confetti all over the floor from what was probably a New Years Eve party the night before. The restaurant/​lounge was closed for the weekend. There were stains on the sheets. The dishes and silverware were all dirty. The crib that we paid to rent for the night (at $ 15!) was old and no compliant with safety, my son got his foot stuck between the metal slats numerous times throughout the night. We also had dogs staying in the rooms all around us, and while I love dogs… I am allergic. On our way out the next morning we also found there was no water pressure in the shower. Very mediocre stay. I would not recommend.

This was a very busy weekend and I have been here before and I did not review. Today I am choosing to give 5 stars because I encountered several problems and the staff worked hard to correct as best possible. The front desk crew was very happy and made our stay enjoyable. The breakfast room was very busy as I was there late (9am) and there was a large crowd of people. Almost everything was empty. Some got refilled but many did not. (No cut fruit, ketchup bottles all empty) I was able to get one cup of tea but then water ran out for second cup. Juices were filled. Omelette station is a nice touch but I didn’t want to wait. You fill out a slip and then they bring it to you. The one lady filling the drink containers was extremely nice and working very hard. (She even brought me some lemon. That always makes my day. Overall we enjoyed our stay. FYI. They are currently under construction so expect some issue but staff is accommodating and friendly.

We stayed here for 5 nights. The hotel is very well kept, the one bedroom room with kitchenette was really clean and nice, and the amenities were perfect. We were a family of four so it all worked out beautifully. I would definitely stay at this hotel again.

Just stayed here for a 3 night stay. Upon first glance I thought the room was really nice. A sitting room, with kitchen and private bedroom/​bathroom. Upon further inspection, housekeeping left used shampoo/​conditioner bottles to pass as new/​unused. A mug had a dried coffee mark around the rim and other had a coffee stain inside the cup. Plus I wonder if they even vacuumed as I stepped on a blond bobby-​pin (I have black hair). Lastly, at night when all the lights were off the smoke detector had a flashing light which made it hard to sleep. It was so bright in a dark room. Totally disappointed with this Hyatt!

Amazing hotel very beautiful and totally clean front desk staff was very friendly and accommodating Ryan really goes out of his way to make sure your stay is flawless but all the staff is excellent, truly one of the best stays I have ever had in a hotel in my life! Would stay here again for sure!!!

Incredible accommodations and stuff highly recommend breakfast is outstanding rooms very clean very professionally built into our facilities love standard

I came here for a business event with several others and we all were upgraded to suites from the standard king rooms upon arrival, which was a pleasant surprise. The rooms were clean and extremely comfortable, and the hotel staff was very friendly and accommodating. When I went to add a water to my room charge, the guy at the front desk waved me away and simply smiled and said it was «on me.» Our meetings were never interrupted and the room was comfortable for a large group. The hotel is in proximity to many restaurants, which was nice for us when we wanted to leave the grounds. Breakfast, while a small buffet, was still ample. I highly recommend this hotel if you’re staying in the area.

Wonderful experience. The hotel staff was great. Rooms were clean and nice size. The bathroom was surprisingly spacious. Free breakfast was convenient. The hotel is located across from a lovely diner, Starbucks & Cracker Barrel. Also Walmart & SAMs are nearby. A nice quaint little town!

We enjoyed our stay here on Mother’s day weekend. Booked this room/​suite as a Hyatt Gold Passport Diamond member. We love the Hyatts because they pay particular attention to architectural details that are quite pleasing to the eye and the small details that add extra comfort for their guests. This particular weekend the hotel was full of guests from 4 different wedding parties… so it was buzzing.
The hotel is in a business/​shopping park. So no real views. I was giggling when a guest reviewer said she –in all seriousness, got an amazing view of the Walmart across the parking lot, but it really was the best view. So this isn’t a hotel for a romantic getaway. But for our family it was great as base for hiking at Mohonk/​Minnewaska and for dinner at the CIA. Its a tiny bit far, but as I said, we are diamond members and really enjoy the Hyatts. So it was worth the little extra drive.
We got a nice room with stainless steel appliances. Our room was very clean, but there were some finger prints on appliances and wardrobe mirror, it didn’t bother me. However, I was slightly annoyed that they forgot the extra sheets and blanket. It was remedied quickly with a phone call, but both the concierge and housekeeping staff kept asking if I’d checked the closet that they should be in there and I could hear the doubt even when I said that I’d already checked. One major annoyance was that the livingroom does not have full blackout curtains, just blinds. We got one of the rooms over the floodlights shining on the building. So all night our room was lit up from the floodlights and then at 5.30 am our room was lit from the morning sun, making it difficult to sleep. The bedroom curtains were fine. We got a full refresh on our room and they’d put a lot of effort into it, so great job there. The free wifi was great. Didn’t notice any speed issues but the television cable was really bothersome when changing the channels. There were lags and blacking out of channels if you scrolled too quickly. It may be because it was satellite.
Service overall was very good. From the welcoming concierge, to the breakfast and housekeeping staff. Breakfast was almost as nice as the ones we stay at in California. Fresh eggs, fresh fruit and fruit salad, real oatmeal with fixings, delicious sausages, french toast/​pancakes, real juice –not juice syrup, and freshly brewed Seattle’s Best. Plus omelettes to order! The breakfast alone is probably worth $ 20/​pp in a normal full service restaurant.
However, one major disappointment… the pool and whirl pool was mediocre. The room was nice and airy, with access to an outdoor patio with seating and a gas grill. But the whirlpool water felt kind of greasy and there were things floating in it, like lint. There weren’t enough jets and what few there were, was not very strong. After our long hike, I was in so much pain that I used it anyway. Also the water could be warmer. The pool water looked a bit cleaner, but was still not sparkling and there were a couple of water spiders down at the bottom… ALIVE. They need to clean and refill more regularly.
The fitness room had a range of weights and treadmills. There were cups available, but no water. Lots of clean towelettes and a tv screen. It was a nice room and I wish we had time to use it.
We already have our next stay booked. Hopefully the pool will be cleaner, and I’ll remember to bring some tape and black cloth for the windows… lol.

It’s ok. Very loud can hear doors slamming and children screaming. Also lots of noise through walls and ceiling. Good breakfast.

We came here for a wedding. It’s located off highway 9, across from Walmart is a medley of hotels, including this one. The lobby is very inviting and the staff greeted us with a smile.
Housekeeping SUCKED! Whoever was in charge of room 330 didn’t take our trash, or make the bed. The only thing we got were fresh towels… No fresh soaps or shampoos, no refill of toilet paper, and our empty box of Kleenex wasn’t refilled.
The breakfast buffet was good. There’s even a made to order omelet bar.
Free parking onsite, and indoor pool.
I wish I could give 4 stars but given the lousy housekeeping (and it wasn’t just my room, my parents in 320 experienced it, too) it’s 3 stars for A-​ok, nothing more.

Very nice hotel, rooms are very quiet. There was an indoor pool and a fitness center. The conference facilities and business office looked great for anyone that wants to have conferences here.
The staff seemed very pleasant at check in and check out.
The continental breakfast was very nice. They had an omlet station which was a nice change.
I would highly recommend staying here.

stopover from the splashdown beach waterpark
pros: friendly front desk, free breakfast, free wifi, free parking
pool (didn’t get a chance to use), closed to redline diner
cons: reeky smell emanate from wall unit when manual fan switched on thermostat

Friendly helpful staff. They offered us a nice upgrade because they needed one of our rooms. I recommend the excellent breakfast and also enjoyed a special complementary dinner on the Wednesday night we arrived. Coffee is Starbucks blend for breakfast. Our party of four had a nice stay.

Avoid staying here.
There is a reason they aren’t on Unilocal.The staff were just plain uncooperative and could only help me by charging me another $ 100 when they were overbooked for my room type.
I would never recommend this particular Hyatt or stay there again, the service is subpar for this chain.