Olympic Pool and Spa

On line ad is erroneous –advertised 3 Spas i.e. Hot Spring, Garden Leisure and Saratoga. Drove over an hour and was told that they no longer carry or deal with Saratoga which is what we were interested in, and shown nothing but Hot Spring.

I can’t even honestly give these people 1 star. There showroom is nice but don’t fall for the used car sales pitch. We bought into the dream of a back yard paradise hook line and sinker. They never showed up on time or hit a deadline. When they dug out our pool they hit a power line so we were without electric for several hours. Our pool installation spanned into 2 years. When finally completed they left us with drainage issues and crumbled concrete which they refuse to stand behind. The work was very sloppy. The actual cost was 2 times higher then we budgeted for. To say this experience was a nightmare is being nice. I would’t trust these people to install a dog pen. Please do yourself a favor and use anyone else. I’m certain we will have a future law suit with these crooks.

Called them for pool repairs, made an appointment, waited all morning, no show.
Called them again, manager «was busy», «couldn’t» come to the phone.
Was told he would call back, no call back!
Beyond worthless. Believe the other reviews!

I made the mistake of not reading the reviews of Olympic Pool and Spa before purchasing a hot tub from them. While the tub itself is fine, they are horrible when it comes to customer service. Getting a straight, honest answer from them is impossible. Having them do what they say they will is like pulling teeth from an angry, unsedated rhino. Nothing but lies and run-​around from them at every turn. We ordered the spa from them because they told us it would be delivered to us in 2 to 3 weeks. In reality it took about 9 weeks. We kept calling and they would tell us it was an «accounting» issue. To me, accounting has nothing to do with the manufacturing of a spa or the delivery of a spa. To me, what that says is that Olympic owed the manufacturer money and the manufacturer wasn’t going to ship any more spas until they were paid. Of course, I have no way to know if this is what was really going on but it is what I think was happening. Customers, including me, just got caught in the middle. The salesman and the owner of Olympic just played «volleyball» with us for the entire 2 months. We’d call and talk to the salesman and he’d refer us to the owner because he said he had no authority. We’d get the owner on the phone and he’d just switch us back to the salesman, many times without even saying a word after hearing the issue. We tried to cancel and get our money back but got the «volleyball» game with that, too. When the spa finally did come in, we had to wait some more because their delivery guy was on vacation. Finally the spa was delivered and we had to wait another 3 to 4 weeks for someone to show up to install the lifter for the cover. That guy turned out to be a disaster because it was like he had never installed a lifter before. He drilled about 8 – 10 holes incorrectly and then ended up turning the cover around so that the back is now in the front, and the front in the back, and there are unused drill holes all over the sides of the cover. Do yourself a favor and do NOT EVER EVER EVER EVER do business with these people. There are plenty of other spa vendors and pool builders in the area. Run far and fast from these people.

Customer service is non-​existent. I went in with my wife shopping for a hot tub and we were not greeted on the way in or the way out, even though there were three employees just standing by the front door talking the entire time. We walked around for nearly ½ hour without being asked once if we needed help. There was only one other customer in the store so it’s not like they could use being busy as an excuse. You’d think a place that sells such big-​ticket merchandise would give a damn about customer service and making a sale. We went to Pelican later that day and bought a hot tub there.

Just moved into a house with a 8 year old pool. Wanted to have it opened for the season and stumbled across this store while in the Flanders area. They quoted me 375.- and took my credit card number. Someone came out to the house a few days later while I was at work and conducted the pool «opening». This is where it becomes interesting: The person that opened the pool, took the cover off and while doing so, dumped all the leaves that were on the cover into the pool (later we fished out two wheelbarrows of leaves). He told my wife that they «have to do this». He then poured a bucked of what may have been chemicals into the pool, turned on the pump and left. When I returned home about 3 hours later, I found the pump steaming and hot, the electrical control panel sizzling, and the water in the filter basket almost boiling. The guy forgot to check the valves, which were still in winterizing position, and therefore caused the pump to overheat, break some unions, fry the pump seals, and kill the control panel. They guy didn’t even check whether the grids were in the filter system. Obviously they were not since, as we later found out, the company that winterized the pool took them out for proper storage. After speaking with employees from Olympic pool, among them a sarcastic, yet unfortunately not very witty woman with British accent, I got through to Bob who, for reasons that are a mystery to me, seems to run the place. He started off being extremely defensive stating that we have a very old pool and that «the pool is a mess» (sure, after they dumped in buckets of leaves it became a bit «leafy»). He predicted that the water is probably black (it actually had a leafy, yet turquoise color to it) and that we did not take care of it properly. He told me that the pool company that winterized the pool were «idiots» for moving the check valves into the winterization position and that only «idiots» would take out the grids from the filter to store them in a dry place over the winter. I told him that this was also always done for my previous pool, to which he yelled that I am «full of crap». At this point his voice was almost screaming while he was asking me «how the hell» his people should know that the check valves were in the winterization position. I explained, while he took a breath in order to recover from yelling, that the valves have large arrows on top that indicate direction of flow. After a few more minutes of yelling he offered to refund «some» money asking «well do you want my people to work for free? Do you?» and then hung up on me. Needless to say, we chose a different company to repair the damage and to open the pool for the season.

Please do not use this company! We used them to open our pool but they only took off the cover, poured in chemicals and put the ladder in and left. A simple fitting on the pump was worn away so they said they could not start up the pool. We paid $ 335, and they carry no parts on their truck. In fact, the people that opened the pool are contractors of the company and do not know about pools. They come in and are out in 15 mins. When I called the owner to question why they couldn’t get the system running, he yelled at me and then mocked me for not knowing anything about pools. I do know one thing though. I will never use this company not buy anything from them. I will make sure everyone knows how terrible their customer service is too. It was so bad, I thought about stoping payment for the whole mess I was left with.

I have been going to the FLANDERS NJ store for the past 2 years for my supplies and I trusted these people. Big Mistake!!! I kid you not. They offer «pool opening». What that entails is $ 40.00 of chemicals and $ 210.00 for them to pour it in. They never told me that. I thought they were going to vacuum it out as well for that price so sounded like a good deal. I would never have paid that much money for just some chemicals and 2 guys to come out and pour it in. My cover was already off, we had the pump already running. So they literally just poured in the $ 40.00 worth of chemicals and put the ladder in. We could have done that ourselves. When I called the owner. He was rude and defensive. He was mad I even questioned it. No business etiquette. Something tells me I’m not the only one he’s screwed over. In my opinion, these people are shady and purposely make it sound like they are doing a big job for you when in fact they know what they are doing isn’t worth half of what they charge. I will never use these people again. I advise that if you ever see an ad that sounds too good, stay away. It’s a ploy to reel you in and steal your hard earned money. Do it yourself for $ 40 bucks. TOTAL RIP OFF!!! I will definitely close the pool myself. Was gonna use them but HELL NO!