Don’t shop here unless you want horrible customer service spent 10k here and no response after complaint numerous times. Lazy boy cannot be trusted! Don’t even deserve one star!
Lisa V.
Place rating: 1 Fleming Island, FL
WORST!!! Customer service ever!!! Purchased a leather sofa in Nov that was delivered to our home damaged on every cushion and back of sofa. Lazy boy will Not send us out a new one they want to repair it. We did not pay for a repaired sofa… We paid for a brand new sofa. I do not think that it is fair that We paid full price for a sleeper Sofa to be repaired. I’m not so sure they are even going to repairing because it was delivered in November it now feb and Steven Edmunds from customer service will not respond to me. We are very unhappy with the poor service We have been given. They damage was not our fault, but they do Not care.