Braum’s Ice Cream and Dairy Store

While they still have a steady stream of business at peek times, this place is going downhill fast. The lack of customer service and professionalism is extremely disappointing. The food preparation quality and accuracy is drastically lacking.

Never been in this place before. Solid fast service. Only had ice cream, but I’ve been told they have great hamburgers, but we had eaten at home and the kids wanted desert. Has a nice vibe to it, will come back another day. Maybe try a burger.

On Sunday, my mother called this location to ask if they had an ice cream cake for my nieces birthday. The person on the phone informed her they were out, but had a variety of ice cream pies.
When pulling through the drive thru, she asked if she could get one of the ice cream pies. The drive-​thru attendant informed her they could not sell her the pie in the drive-​thru. She informed them she was handicapped and had no one to assist her in coming inside, then asked if they could make an exception as she was unable to come inside. The attendant walked away and came back to inform her no, they could not make an exception.
I’m incredibly disgusted at the extreme lack of customer service for a handicapped individual. I understand a policy is in place, you can however, bend the rules a bit to ensure great customer service.
I’m leaving one star only because zero is not an option.
Dairy Queen was more than happy to assist her.

Loved the blood orange sorbet! They have a great variety of ice cream and a really wide selection of other items.

As far as fast food burgers go, Braums is the BOMB! The quality of meat here is so much better than many places that claim to use fresh meat.
I’ve been to many places that try to sell me a $ 10 – 20 burger, only 3 of those places are worthy of the high price tag — The Poach, Angry Dog, and The Grape.
Braums is seriously the best value burger out there. Dollar for dollar. Forget In N’ Out.

This is by far my favorite fast food place to eat breakfast. They have great biscuits that are in a sausage gravy. Their hash browns are basically potato crowns but they are cooked just right to make them crispy not soggy. They offer more than just bacon and eggs which is great. Their burgers are great and they are definitely the place to go for ice cream. This location was very clean and the employees very polite. I’m looking forward to returning.

Have been going to this braums for over 20 years, the remodeling they did helped alot, food is good, ice cream is amazing, and there little store inside is so helpful. Will always love it.

just came for ice cream. Grabbed a sundae and it was pretty good. For the price, it blew places like DQ/​Culvers out of the water.

Just left without ordering. Staff was rude, flies everywhere, food caked on clothes. The girl serving me (lyranda?) got bent out of shape when I decided I didn’t want their canned salad because I could remove carrots from it. Never… Going… Back

Unbelievable how dumb the staff have become in that place over the years especially the managers. Been going there for 20 years and now, never again. Constantly messing my order up and acting completely unprofessional.

Great tasting burgers and ice cream every time i come visit Lewisville i eat at this Braums!

Always get Milk and Ice cream from here … Good Texas Style store hospitality… Frozen yogurt twist is wholesome goodness … Yummy!

Service is horrible. We went Saturday evening for dinner, through the drive-​thru. The kids that work there forgot my son’s chicken strips and forgot to put bacon on my husband’s burger. My husband went inside and he waited for a long time for them to fix their mistakes. He got in the car, realized they gave him a completely different burger (the BBQ one) and only gave us 4 chicken strips when it should have been 6. SO, my husband went through the drive-​thru, and then he had to pull forward to wait even longer for the kids at Braums to correct our order, for the THIRD time. The kids that work there are too busy talking and not focusing on their JOB. And, we are very patient people, but this was ridiculous.

Braum’s is good. The burgers, and crinkle cut fries are delicious. A great fast food meal, definitely beats In & Out and Whataburger. My all time favorite thing here though are the desserts– especially the sundaes and banana splits. You can choose any flavors of ice cream you want. They are delicious and reasonably price. They seem to always have dessert specials, which is another plus. Can’t get enough of this place. Friendly staff. If you want to sample a flavor, just ask. The most delicious flavors of fresh, homemade ice cream are found here. My faves are Butterfinger, peanut butter fudge, coffee, white chocolate raspberry, pumpkin, peppermint and eggnog! BUT, there are two dozen more that are also amazing.

Very poor service. Waited 10 minutes with my kids to get ice cream and never helped. There was nobody even there. Horrible …

Perspective… we all like their burgers but my son says it just takes too long to get it. My husband and I say yeah… made fresh to order. Hard working crew. A little older store but overall consistently good.

This Braums has been updated and they have a drive thru which is great. The prices are great and the ice cream is tastey.

First, the food taste and quality is consistent with any other Braums. The downside is that they are the slowest of any of the Braums I have been to and the drive thru is horrible. If they ask you to pull up and wait for them to bring your food to you — DON’T DO IT! Half the time you will have to walk inside to get your food because they forgot about you. This has improved recently but still be cautious.
This place has always smelled like it needs a good cleaning. Even after their recent remodel it still smells funky (kind of like spilled dairy products that haven’t been cleaned up properly).
I dont think management puts a priority on cleanliness just check out the men’s room sometime for an example.
Not my first pick for a Braums but ok for grocery items. This location should not sway your opinion of all Braum’s. The Braum’s in Gainesville, TX and Shawnee, OK are excellent examples!

Due to current remodeling, parking and on-​site seating capacity has been reduced. Folks may consider the drive-​thru in case there’s no available tables inside.

Whenever I’m in Texas visiting, I always need to make a stop or three to Braums.
It’s not that their ice cream is the best I’ve ever tasted. The ice cream is good, don’t get me wrong…
It’s the peanut butter topping.
YES I SAID IT! My five star review is based on the ability to get any ice cream I want with peanut butter topping. A condiment, if you will.
The location we went to is better than the one off the 35, safer, more lighting outside. Unfortunately, it was under construction when we were there so getting parking was very difficult.
We were crammed in like sardines, trying to figure out where to stand and not be in someone’s way. The tables were totally dirty with napkins and ice cream parts that had fallen off cones, the place smelled like grease… I didn’t care. Just give me my peanut butter covered ice cream and I’m a happy girl.
Thanks Braum’s :) See you again in 2013!