A Plus Auto Repair

In my opinion, running a successful business requires one to be good at their job and have good customer service. Not only is this place mediocre at what they do, they treat their customers like garbage. The manager will not hesitate to yell at his customers– in front of other customers or in front of his employees, you name it. I heard terrible reviews about this auto repair shop, but against my better judgement I came here anyways because I really had no choice (it was the closest repair shop). Coming here was a mistake; I simply needed one item patched up and despite the fact that I was told the materials were in stock, I waited the upmost part of 3 hours. Growing impatient, I asked the manager how much longer would the process take TO SIMPLY PATCH UP A SMALL PUNCTURE. What has he been doing for 3 hours? Not going to the back and bringing out anything to fix my puncture that’s for sure. Bare in mind, there was absolutely no one in the shop, none of his employees are working and there were no cars to be fixed. It was at this time that he decided he would rather stand there and lecture me about my attitude rather than doing his job. When I finally told him I had enough, he went to grab my item, delivered it and threw it on the ground in front of me. ARE YOU KIDDING ME? Despite the fact that it looks you MULTIPLE HOURS patch up a small hole, you have the audacity to throw it in front of me without the intention of installing it? (which I paid for). I literally installed it myself. I was so astounded by how this ridiculous business has a 4 star rating, but after taking a closer look, the reviewers are the very same employees that work in the shop itself. The very same that were just sitting outside, smoking and catching up on one another’s gossip when the manager claimed her was «too busy» to tend to my needs «right away» (or 3 hours later, whatever, who’s counting?). Don’t trust all the reviews from this place, they’re terribly staffed and inconsiderably rude.

This place is terrible! A plus car services my ass! I’m absolutely appalled by their terrible attitude! They’re so rude. They can’t do anything right. From the second I stepped foot into their auto shop, they gave me attitude. My car wheel was popped so there was no way for me to get to the shop to pick up the wheel so they said that they would deliver it but when we called back, three hours later asking where it was, they said they would not deliver it and that they were too busy. Instead of saying it kindly, the manager actually yelled at me and was very rude. He kept saying what do you want me to do? So we had to roll the wheel all the way back. Never have I had such disgusting customer service in my life. I am absolutely shocked at how rude they were. To think you can open a business with such terrible attitude and terrible quality. It’s funny because a majority of the good reviews are written by the people who work there or their family. And the real reviewers all said the same things that I said about their bad attitude and terrible services. I will never come back here again and I would never recommend this to anyone! DO NOT COME HERE.

I was unfortunate enough to give this place my business today. Someone decided to poke two holes into my tire today, therefore, I decided to visit this auto repair shop since it is close by. When I first asked the manager how long getting a replacement tire would take, I was told an hour. I waited almost an hour and 30 minutes before I decided to call the company. When I called in, the person who picked up did not know who I was and insisted that I had called the wrong number. That is when he finally decided to call his manager.
Now, his manager did know who we were. We asked him when our tire would be done and he said he’s almost here. That phrase would imply that he’s delivering the tire, right? No, apparently not. He called back approximately two minutes later and asked why we did not go pick up the tire. Confused, we told him that he said he was going to deliver it to us and that we have no means to pick up the tire since our car was missing a wheel. He yelled at us and asked us what we wanted him to do. This is when I became angry and decided to walk to the auto shop and just pick it up even though that means we have to physically roll the tire back to the car for blocks.
Arriving at the location, my uncle asked the manager how much the tire was and instead of telling in the piece, the manager had the audacity to ask who was that on the phone and basically lecture my uncle about the phone call. Overhearing this conversation, I approached the manager and directly told him no matter how the situation unravelled, he should not have yelled at us over the phone. Then he told me that he told my uncle that there was no way he could deliver it and that he was too busy.
Okay, now if he was busy, I would understand but he had about 5 employees. ALL of the employees were standing around and smoking. Aside from standing around and smoking, they just stared at us. The manager himself tried to walk around and look busy as well but he was not all that busy either.
In the end, we were charged $ 235 for JUST the wheel. This fee DID NOT INCLUDE delivery or installment.
So unless, you want rude, less than mediocre service, DO NOT COME HERE.

Excellent customer service! Very friendly as well. Came in to install some HID’s (yeah i know, i could’ve done it myself — but laziness gets the better of us) — Spoke to Mack (the HID guy) — pretty cool guy — took me in on a hot summer dog day afternoon. Went right to work on my car. I was in and out in 25minutes. Very reasonable price for the labor. Also, a few of the technicians do speak english well so don’t get discouraged about that. Other than that, everything went smooth.

Andy isn’t like your typical mechanic, he is TRUTHFUL!
I came in with what I thought was a wheel bearing problem. The other mechanics asked the owner to come and take a look. We took a drive, he heard something but could not say its definitely the bearing.
He offered me two solutions, one is to take off the entire axle or just wait another 5000 or so miles. I took the latter since the problem poses no danger.
He’s not in it just to have business but rather stellar customer service. They’re my new favorite mechanic to go to now.

Honest auto shop with young hard working guys and caring owner. You can’t go wrong with that combination.

I’ve been getting my vehicle serviced here for YEARS.
Amazing and friendly staff. The crew are a bunch of hardworking guys who are interested in making a lifelong client than a quick buck.
I’ve gotten my Benz, Jeep, Chrysler, and Nissan serviced here through the years.
Ask for Andrew

I’ve been going here for the past 3 years based on a recommendation from a friend.
We’ve all been to mechanics where they’re very pushy to do X repairs or servicing. I never once felt that sort of pressure here.
While I’m not a car person and can’t attest to the quality of the service work, I did bring in brake pads to change after 5 years and the mechanic ‘Thomas’ advised that I still have at least 8−9k miles remaining and there’s no need to change it.
I thought this was an honest gesture as he could have easily increased his revenue by billing for additional work.
Overall, I plan on going back for all my servicing needs.

I echo the reviewer below, this auto repair shop is very reliable, super great price, friendly staff and willing to share what they know. Best of all, there is a cheap supermarket and a few restaurants directly across street: D

Great reliable local auto repair shop! Trustworthy! Great price! Friendly staff & knowledgeable!
Highly recommended!