Dong Hong Shong,MD

Doctor is nice and professional but the reception staff is horrible. Rude and unprofessional. You ask them One question they answer something else or give incorrect or insufficient info. They give a bad attitude and work slow.

I have been a patient for many years with Dr. Shoong when she was still n Chinatown office. She is a a nice doctor. I have just read the review about her. To be fair to her, she is very good and has patience. She took extra time to speak to you if she believed you needed it. Do come prepared when you come to see her. Ask the right questions and have all the reports in hand before you see her. Familiar with your own conditions and have your questions ready.
On other hand, the office should be more organized and efficient. Staff is overworked and computer system needs be updated. Appointments are overbooked and way too many walk-​in as well.

She is great and nice doctor. She was my family’s primary doctor. She explains very well. She will call you back if you have more question.
However, the receptionists are worst; unorganized, lost my physical tests, and screw the appointments. All my profile has not inputted in the computer, so the replacement doctor was confused with my condition. You need to speak Chinese, otherwise they don’t really understand you. You must have an appointment, time to wait and patient to wait in very long time. I waited 3 hours even I have an appointment. Appointment time does not mean anything, however, it means you will be served at the day.
One day, they lost my appointment and I waited 8 hours, I thought I would be sleep over. They pretend I made up the stories and did not bother to say sorry. The receptionists act like the big boss and able to kick you out if she want, so be nice to her.
Finally, I changed my family’s primary doctor to other doctor because I was really pissed. I missed her and wish she can organize her office better so I can go back to her. I believe losing few clients does not mean anything to busy doctor like her.

Dr. Shong has been my PCP for years and its always super pack during their office hours. The receptionist desk needs to really organized themselves when its super busy because waiting 2 – 3 hours even though you have an appointment is so unfair to the patient.
Never come here on a Saturday because you will be there for hours since they don’t have appointments and takes walk-​ins.
Even though you tried to be there before they open, there are people lining up to get in and be the first few to see Dr. Shong.

Not too fond of the doctor. She can be quite obnoxious at times, but the one star is definitely a cause of the staff. The receptionist in the front, Sheriza or Sheriba or whatever her name is, is definitely the rudest woman I’ve ever met in my life. I spoke to her regarding needing a referral because I’m in a lot of pain, and need to see a specialty doctor, and she was extremely brash and told me that she won’t provide me a referral because I asked for a referral a few months ago since I had to see a DIFFERENT specialty doctor. Her words were «Go to ER because I won’t help you. If you’re in pain and it’s a REAL emergency, go to ER.» They obviously don’t care about you here. Will NOT recommend going to this office ever. Needless to say, I will be switching doctors.

The office is always overcrowded. I was really dizzy the other day and had to sit there for almost 3 hours before a doctor could see me. Once I went in, I realize that Dr. Shong was there and instead a new elder male doctor was on call.
Sometimes, even if you have an appointment, you still have to wait over an hour. There are too many doctors here in Flushing. You don’t need to spend money to waste half of your day just to be seen.

Dr Shong is quite nice and will take the time to explain your illness, but if you don’t come prepared ahead of time to ask her specifically what your other concerns are aside from whatever analysis report she gives you back from tests, she will rush out the room and never see her again! I often felt rushed and it got worse as she got more bookings. It felt like an assembly line than a health provider. just in and out. Not what I expect after long 1 – 3 hour waits. And then the feeling of disconnect between her and the specialist she would send me to. As if she never received their report or findings just to be on the same page. I found her and her staff to lack thoroughness. Some doctors at least call to let you know how your test went as a followup!
Pros:
* Easy to get referrals
* Easy to get prescription drugs and Loads of samples and coupons
* No Appointments necessary. Walk-​ins anytime but expect to wait a long time
without a scheduled appointment, 1−4hrs.
* Good Bedside Manner. Nice and friendly. Straight to the point.
* Will give you her cell# to call for quick emergencies, and she will answer off
duty which is nice cause I did need her a couple of times and she came
through quite nicely and patiently.
Cons:
* If you have additional questions, need to get them in quickly else
she’s gone before you know it. Expect to be rushed especially if overbooked
which she is all the time it seems.
* Staff a little rude and lack Spoken English. Quite a language barrier.
They speak Chinese mainly. So expect to repeat yourself
quite a lot and explaining what you mean or just get a blank stare and a nod
and be totally dismissed or asked to sit and wait to see your doctor. In other words,
the brush off!
* Long waits even with an appointment. 1−2hrs
Conclusion:
Dr. Shong is quite nice doctor and accommodating to patients personal requests but I need a little more than just hey doc, can you fill me out a prescript for viagra since my high blood pressure pills or affecting my labido. Which I appreciate by the way but I do need more! LOL! :)
So I’m currently looking for a new real doctor who will take their time with you and is more thorough meaning is up to date with all testings from all other specialists they’ve sent you to, and is able to make you feel like their on point on your entire medical history as your family health doctor should be. I shouldn’t have to be the one reporting what so and so said cause I know they sent you the fax copy and all that info should be there! Just show more care and attentiveness to their patients. Not write them off with as much prescription drugs as you want.

i took away 2 stars. one for the unfriendly and unknowing front desk staff. the one in the glasses mid 40s, she is really rude. she was not providing information at all and did not know even the basic procedures. everyone knows to get proper blood work would mean no food in the morning. she said i could eat, thank goodness i didn’t or else i would to have came back again. julie another staff member was very helpful on the other hand. and the wait is RIDICULOUS. if u walk in with no appointment expect to be there for 3 hours especially on a saturday. i went in at 845 am and was there until a little after noon. good job hiring the new dr! the new dr is funny and relaxed. dong hong shong is also very great and thorough. she will sit with u until u understand what is wrong with u and explain every detail which is probably why the wait is so long. great doctors poor staff.

Don’t expect a diagnosis, but in exchange, you get tons of liberal scripting on meds. Lots of free med samples too. Acid reflux, asthma, SSRIs, she seems very friendly with drug reps. Too bad I just want to know what’s wrong.

This is THE WORST doctors office!!! They do not keep their appointments. Even though you make an appointment early in the morning, somehow someone always slides in before you. They tell you to write your name and come back later, still expect to wait an hour or two minimum The girls in the front desk will never let you talk to the doctor. Guess it’s good for the doctor but not good for patient care. You will be taking care by 2 assistants (not sure if they are even license in anything, I’m know for sure one of them is not a physician assistant) then get 2 minutes with the doctor. I’ve been a long time patient since I was a child. The service gets worst and worst every year. Now I’m in my 20s and working and have my own insurance, I REFUSE to go there. They are nasty to my parents, but my parents still take the abuse because they’re chinese speaking only. If you expect good patient care, go someplace else!!! If you have plenty of time to kill then come waste your time here! I am just so disapponted in this place after me being a patient there for 10plus years!