Flushing Optical

My first choice of getting glasses. Don’t forget to ask Crystal Hu to help you when you visit.

I just want to say thank you by writing this review. They really helped me when I was selecting glasses. I’ve been having difficulties in selecting my frame because of my «unique taste». I’ve been searching for the most suitable frame for a long time and finally I got it here. I didn’t have so much patience of myself on finding it. Therefore, i guess it’s all due to the efforts of their sales representative, who did spend one hour helping me out there. The sale helping me even has a beautiful name called Crystal, which i think i will not forget. Anyway, I really appreciate it and your service impressed me a lot!

You are not gonna believe what I’ve been through at this place! It is very unprofessional at their place, I feel like they take commission from their affiliated Doctor’s office, they are like referring patients there without making responsible checkups.
I went there try to get a pair of glasses, and the Doctor there told me that I have Glaucoma, I was like really surprised, because I actually just went to my eye doctor office not long ago and everything was fine. But the doctor at Flushing Optical insisted that I have problems and they refer me to Ian Chan MD office.
My following experiences was very dramatic. I made an appointment with Ian Chan office at 2:30pm, I especially asked if they can see me on time, they said they sure can, I told them if they can’t see me on time I am not even gonna bother to make appointments with them.
So here I come, got there 2:30, however there is like 10 patients ahead of me, I waited till 4pm!
They didn’t ask any information from me, they took the referring slip from Flushing Optical then that’s it, and they dilated my pupils ! They dilated my pupils without even telling me! And of course they didn’t ask weather I drove! And I did drove from Long island that day!
The funny thing is that after they dilated my pupils they are like Oops ! They are like Oops, we don’t check for Glaucoma, they are a specialist for retina !
No one in that clinic ever said sorry to me! I was dilated for no reasons! They told me to go to another doctor and check for Glaucoma, if I go there quickly, i may get my eyes checked that day. So I was like, ok, I am not gonna argue with you anymore, so I went to another doctor they refer to. And that doctor told me, they couldn’t check my eyes on the same day, because my pupils are dilated already! So Ian Chan office don’t have the basic knowledge that pupils shall not be dilated in order to get glaucoma checked.
The next day I canceled my important business meeting to go to the doctor’s office again, and I was told my eyes are fine, I don’t have glaucoma, yes, just like what my own eye doctor told me at the first place!
So Flushing Optical, terrible place! if you want to risk your health and your safety, come here.

best optical shop in flushing .best service and free repair for my glasses

I didn’t read the other reviews. My feedback is based on my one visit on Friday, 5÷21÷2015.
Prices: not cheap. But come on, you’re not at Canal Street.
Ambiance: Clean, bright, organized. Dunno what else to add, other than that this is a sister location of the original Mott Street Optical in Manhattan (52 Mott Street).
Service: This is why I’ll come back. I asked for work-​type glasses (you know, the kind of specs that get strangers to think you’re a conscientious person). Niki chuckled, and said, Sure. So she helped me find a cute Coach pair that did just that. The price tag was $ 106.54 – but she was right. They were perfect.
The frames were purple, instead of black or turtoise shell or clear. Niki reassured that the specs helped brighten my complexion.
Heartened, I asked whether she could spare me any discounts on sunglasses if I bought a pair that same visit. After she helped me pick out a pair of clear Marc Jacobs («oh, wow, those are very loud… but I think you can pull it off»), a discount was just what I got.
So yeah, I blew my specs budget but left happy.

The staff there are extremely incompetent. The only thing they do know is how to charge you. I ordered my glasses frames from Warby Parker because they dont charge an arm or a leg, but the whole procedure was a mess when it shouldve gone smoothly. First attempt, Warby Parker called them to verify my prescription, but they tell the company they dont have my name on file. Second attempt, staff tells Warby my last eye exam was in 2009 when I was literally there 03/​30/​2015. Third attempt, I called up the office personally and they had no clue what Warby Parker is, for an eyeglass shop I find that comical. After explaining to the staff what Warby Parker is, they asked me when was the last time I came in and what I came in there for. Im thinking in my head, DONT YOU HAVE MY FILE IN FRONT OF YOU? They only crap they give about is if your insurance card is valid and how will you be paying. Other than that, they dont know anything else.

TL;DR: FLUSHING OPTICAL, YOU JUST LOST A VERY LONG-​TIME CUSTOMER BECAUSE OF A LAZY SALES REP. SOMEBODY NEEDS TO BE FIRED.
First off, I’ll precursor this review by saying I’ve been going to Flushing Optical for over 10 years and have generally had an OK experience there. They lost my records once, but I was willing to overlook it because I hadn’t been there a while. The experience I had today was by far the worst I’ve encountered in any retail establishment I’ve been to.
I walked in and asked a makeup-​caked young woman at the counter if they accepted my insurance (UHC). She replied that she would check. After a minute or so of typing on her computer, she informed me that UHC Vision’s website was down and that I’d have to come back later. OK, weird that she wouldn’t try calling the number on my insurance card but whatever. I left to run some errands and came back.
So of course, the site was «still down». I suggested that she call the number on my card and for some reason, she refuses and tells me I HAVE TO DO IT. OK, I want my glasses so I comply. I call the number where the automated speaker makes it very clear that the optician/​eyewear center should be calling (they asked me questions like «what is the physicians name? what is your customer’s insurance number? and what is your fax number? — basically all questions that a SALES REP, not a customer should be answering).
From the call, I learned that UHC had a NEW website for their vision division and that it DID not require authorization, as the rude sales rep (i wish I’d gotten her name in retrospect. She was wearing a lot of makeup and had a mole on her face) had asked for. The automated service also gave a list of my benefit information over the phone. I tried to hand my phone (yes, I had to call using my own phone) to the sales rep but she refused to take it because she was chit-​chatting with her friend. What. Fine. I told her that they didn’t need authorization and the name of the new website. She rudely answered that she was already going to the new website (yeah ok) and that I still needed to give her the benefit information. She told me to have my UHC fax it over to them — so I’d have to make the same call AGAIN. I politely asked her if she could make the call instead and she refused.
All I have is this: Dear bitch, I am a customer. I am not here to do your job while you fck around pretending to work, waiting for a rich dude to come in and marry your ugly ass. Quit dreaming and start doing your fucking job.
And if there’s any doubt left regarding the «technical malfunction» she claimed the UHC website was having: I went to Hunter Optical down the streets 10 minutes later and the bro who helped me pulled up my benefit information in three minutes flat. Bam.
Step up your game, Flushing Optical. Lose the dead weight of a sales rep manning the rightmost counter by the window on Monday afternoons.

I’ve came here for a while now, since I was a kid. Matter of fact, my whole family comes here for glasses. Their service is great. I was able to pick up my glasses two days after I ordered them. I went to a couple different eyeglasses stores to check out their prices and not surprised that Flushing Optical gave me the most reasonable price out here. Definitely will recommend more friends and family to purchase their glasses from here. Proud to be a loyal customer of theirs.

I’ve been coming here for about 10 years now because they take my insurance and all my experiences here have been pleasant. The staff greets me when I walk into the store with smiles, and the doctors who do the eye exams are good. They are very thorough with the exams, not rushed at all. The staff in the front are quick and nice. In my last visit there, Andy helped me with everything. From doing the auto reflect (the thing where they have you sit and look at the little house on the prairie) to showing me the frames and helping me try on many (basically the whole store) pairs of glasses, he did wonderful job assisting me.
With good doctors, nice staff, and decently priced glasses– I will always return for all my eye needs.

I don’t recommend this place, glasses frames are expensive here, and I know they get them very cheap from the vendors. The doc who gave me the eye exam was ok, didn’t feel rushed. Some of the sales people are obnoxious here, which I don’t understand. If you’re in customer service, you’re supposed to be polite and nice to your customers. You could hardly see a smile upon entering the store, which is ok, but they all stare at you and you don’t feel welcomed. Anyways, I was there to pick up my new eye glasses which I paid almost $ 400, there were only 2 people there that day sitting down doing nothing, when I walked in, no one came to greet me, so I shouted out what I was there for, one older woman used a finger and asked me to come forward to her by the end of the shop while still sitting down, I find that really rude n unprofessional. I gave her the receipt for pick up, she went to get my glasses, came back and gave to me with no facial expressions, didn’t ask me to try on or anything at all, she had me sign and that was it, end of story. Wow, they didn’t care at all, once they made money on you, that’s it. There were tons of other optical shops, try somewhere else for better service n price. This place is still in business because of the new immigrants who can’t find a second option to go to.

Been coming here for both contacts and eyeglasses for the longest time. Very quick service!!! Best selection on frames :)

Tony and Sammy helped me through my purchases. They were great! Professional, friendly, and funny. :)

Sammy Wong is very nice to her customers and very patient.

Irregardless of your ethnicity, the eye doctor here on Tues — Sat is disgusting. He is just lazy and wants to rush you out of your eye exam the second you sit down in his seat. I felt like I was being cheated out of an accurate eye exam and really couldn’t trust his assessment when he was rushing me through my visuals.
I essentially just stayed with my current prescription and ordered another half-year’s supply of contacts through them.
What a hack!

DO NOT GO TO FLUSHING OPTICAL
Terrible customer service especially this one person. I happen to get this girl (looks young and speaks English without an accent) to «help» me. She is just nasty and talks down to everyone which really pisses me off. So I try to avoid her and to get this other nicer lady but she did not really speak English well (good enough to complete the transaction). Damn, I just wonder how I actually even stayed through the whole thing to get my eye exam and new contact lenses. As I was sitting in the waiting room, guess what I was thinking? I was thinking about Unilocaling this place and giving this place one star. Okay, so I got my contact lens mailed to me — they PROMISED that they’ll mail me the rebate along with it (sounds good to me). I opened the box — — - NO REBATE FORM in there. I called them to mail me the rebate form — AND GUESS WHAT?! It is rude one that picked up the phone — WHY WHY WHY? Guess WHAT she told me — I should personally pick it up. DOES THAT MAKE ANY GOOD-​CUSTOMER-​SERVICE SENSE? This is terrible.
DO NOT GO TO FLUSHING OPTICAL

DO NOT GO HERE!!!
NOT EVEN IF YOU ARE CHINESE… yes, they do have a double standard!
I“ve been going here for years. Started going with my parents when i was young. They were able to communicate with them in fluent chinese so they were able to get fair service and price.
Ever since i’ve been going by myself (10 years now), the service has been dismal at best and in order to get a decent price, i have to haggle as if i’m in a 3^rd world country flea market.
Went there recently and was greeted by a rude salesgirl. i go ahead and tell her i need replacement contacts while handing her a box of the exact pair and prescription i need. she goes ahead and drops a piece of paper and pencil on the counter and tells me to write my name. i do so and she walks away with it. she comes back 5 mins later and tells me its 45/​box and its going to need to be ordered. she proceeds to fill out a sales sheet and i tell her that i don’t agree with the price. she shows me my records and how much i’ve paid in the past. i tell her i don’t care… she gives me the evil look of death. so i left.
so today i get a call from 1800contacts regarding the order i placed last night. they tell me that Flushing optical doesn’t have me on file as a patient… i find that funny since they easily found my record just the other day.

Horrible sales tactics.
I’ve been having issues finding suitable plastic frames to fit my small face and thought an Asian dominated store might help with this. The sales person who attempted to assist knew very little about what he was showing me.
I asked specifically for frames with a smaller bridge and he just started pulling random things down for me and trying to convince me that every thing will be alleviated by adjusting the ear-​pieces (not true, from experience). He did not listen to the types of shapes that I wanted, thus showing me things that I absolutely did not want, repeatedly.
While trying on frames, I would bend over to see how low the glasses fell and he criticized that I cannot do that to judge if they fit. Granted that they may fit a little better after adjustments, I do not live my life standing stick straight.
When I asked to take down the model number of a particular pair of glasses for a return trip reference, the sales people promptly started to converse in Chinese. Little did they know, I understood what they were saying and one of them said to just copy down the brand name for me. I found this exchange very disrespectful and passive aggressive.
Last note: sales people should freshen their breath before attempting to sell their products. An offensive odor equals an offensive experience for the customer.

If I could give this place no stars, I would. They are rude and money-​grubbing.
My boyfriend recommended I check out their glasses because they offered really great prices on their frames. He had gotten his last few pairs of glasses from this place. So I called the store to find out if they accepted my insurance. The lady on the phone said she’d check, but then told me the system was down and to call back tomorrow. I asked her what their store hours were and she said Monday — Friday from 9am — 5pm. I asked her if they were open on Sundays and she said they were, but they don’t take insurance on those days… which seemed strange to me, but I just accepted the excuse. Are their systems not up and running on the weekends? Are there no competent staff on hand on the weekends who can process insurance claims?
When I verified for myself via my insurance company’s website, I found Flushing Optical was listed as an in-​network provider. So I figured they would accept my insurance.
Two days later, it was a Friday and I walked into the store at around 2pm to look at some frames and all the salespeople were busy, so I waited for a bit. Then a lady behind the counter asked me what I would like. I said I was interested in getting a pair of glasses and I wanted to use my insurance. She promptly told me they were too busy to take insurance customers today and instead told me to come back next week. I was utterly furious because I had specifically taken the time out of my day off from work to trek through the snow and slush to look at glasses. So I asked if I could try on a few frames and I’d return next week to purchase them. She replied that they didn’t have the time today to show me any frames.
It became obvious to me that they didn’t want my business and didn’t want to sell me any glasses. They were going out of their way to make it difficult for me. Most likely, they don’t make as big a profit margin from customers who use insurance and so was trying to discourage me from buying anything. But if that were the case, why does Flushing Optical even accept insurance? Why are they even listed under in-​network providers on my insurance company’s directory?!
I would have given her a piece of my mind, but I didn’t want to waste any more time with these people. I had a million other things to do that day, so just walked out.
There is absolutely no reason to come here when there are so many other options in the city. The pair of frames they quoted me was not any cheaper than other optical stores I had inquired at. Don’t bother… take your business elsewhere. Flushing Optical doesn’t care about their customers — only how much money they can get for each transaction.

To be fair, I’ve been coming to this place for years. I got my first pair of glasses here almost 15 years ago and they’ve been a satisfactory optometrist. They provide mediocre service at a lowest possible cost. You get functional glasses/​lenses and everything works.
But here’s the rub. They won’t let you refill your prescriptions through a third-​party discount website. I tried to order a pair of contacts through a website and they told the website that my prescription had expired. If I wanted a pair of contacts, I’ll need a new exam. They then offered to sell me the SAME PAIR OF CONTACTS for 50% more money without an eye exam.
Whatever they’re doing, it’s pretty unethical. It’s either not good medical practice to sell lenses on old prescriptions. Or it’s fine. But you cannot possibly expect me to believe that the only store that can sell lenses on old prescriptions is the same store I got the prescription from.