HSBC Bank

Not a pleasant experience at this location. I have been their customer for twenty years. Opened multiple accounts here. Today I need to sent money to my aunt in Japan for her medical treatment, kind of emergency. I did this last year, without any problem. And I brought the paper work for last year with me. But they refused to do it today, citing that their manage was not in. They insisted that I should come back on Monday (without telling me that I can do it in any other branches). Nothing they can do today. I explained to them that it’s urgent. But the two tellers just didn’t care. Bad attitude, rude. People already told me that this branch mainly care for the rich from mainland China. In fact, a glass door was installed last year, divide the branch into two half. Half of the branch is out of limit to regular customer. The space for day to day transaction becomes so cluster and dark.
I was disappointed. After talking to a friend, she informed me that there was another branch at 4177 Kissena Blvd. So I went straight to that one. And Walter finished the transaction for me in ten minutes, with clear explanation. I can’t thank him enough for this. The kissena branch has much bigger space, better customer service (they had smile on their faces).
Two star for the past twenty service. But I won’t go back to this branch.

We tried to get a mortgage for a coop. HSBC initially agreed on a lower rate but then as they go thru the paperwork; they decided to offer a loan still but with a much higher rate. The rate difference was 0.55% for a 30 year loan. Their reason was the coop that we were going to purchase requires an occupant renewal every two years. We were frustrated with them and decided to take the loan to Chase instead. HSBC didn’t exactly quite lose out because we had to pay them a non-​refundable application fee of $ 400! The process also costs us time, a 3 week delay to closing. It was a very unsatisfactory experience.

Always been slowest bank in flushing.

Believe it or not. The internet banking of HSBC is the worst in the world. It ‘s so difficult to use. Very not friendly.

FYI — spoke to the bank manager and he said because I didn’t have «sufficient information on file». Said they needed a copy of my ID and passport…
So after 10 years, thats when they decided they needed that on file?

The updated two stars is attributed to the very bad service to the mediocre I’ve received from financial advisors. (Front desk lady is awesome). First off, they advise less and manipulate more. They care less about your financial situation and more about selling. In the end, they’ll stub you if you don’t understand finance as much as them. It was so hard for me to get in touch with them that liquidating my CD was harder than it sounds. This whole experience has me so done with HSBC. I’m closing all my accounts by the end of the year.

If its possible, I’ll give 0 star, but Unilocal is too nice, no 0star option!
Very slow service with lot employers don’t even know to print a account cancellation paper?!

I can’t wait for my termination date! This bank really stinks. Hello First Niagra… GOODBYE HSBC!!! NO love lost.

I would give zero stars if I could.
It was about 3 years ago that I closed an account here and they somehow messed it up. The guy who did it was confused and apparently in a hurry. The rushed service caused really bad issues for me with credit. It was a mistake that the bank teller had made, and it caused me years of annoyance!

Not the best ATMs here but gotta bear with it since there are not many HSBC branches around the neighborhood. Sigh. Sometimes, the lock on the door does not even work! And sometimes, this branch has a horrible odor due to homeless intrusion! They seriously need better janitors to maintain this place. YUCK!

For Chinese New Year, get your crispy bills before ten in the morning. They will run out. Oh! But they have free red envelopes if you go do some depositing in person and not at the ATM!!! Ah, awesome free red envelopes. Gather them all.

After a seek preview at nearby competitor Citibank (diagonally across the street with a massive gargantuan line for ATM access as well as customer service), I opt the short cut at HSBC. (I believe Citibank were distributing free Hung4 Baau1 for the upcoming Lunar New Year 4708). The staff is multi-​ligual proficient in English, Cantonese, and Mandarin to serve the Chinese community of Flushing. Long live Cantonese indeed!
I rate this HSBC location three stars as clients must bypass customer service and teller service in order to utlize the ATM machines which the layout is very odd. Why should clients walk all the way around in order to reach the ATM? Why are there no ATM machines in the entry way?
Poorly design layout!

This branch is always busy, but that is understandable. Most of the employees speak both mand/​canto, so they serve much of the Chinese population in Flushing. Despite the lines, the staff is very pleasant and will take the time to talk to you after your long wait.

I don’t know why but I can’t deposit money at the ATM. I can’t explain it but I can’t trust it even though it gives you a receipt. I feel like it will suck up my money and not give me the receipt. Anyway, this branch is always packed. At least a 10 min wait here. There are a few atms here so withdrawing is a cinch. I hate this branch but I keep going back. Why is that? It’s perfect if you speak Chinese.