Coach Outlet

It keeps getting better. The staff here are ultra professional! They are attentive and quick to answer questions and serve up great customer service. I shop here regularly, will always bring my friends in. They are über sales people!

Great selection with good deal… and good service.
The only down side of shopping here is choosing, there’s too many good items to choose from. I was looking for a quality, classic navy tote and they had four different styles to choose from. All really nice. I’ll definitely be back for a second!

Thank the heavens for this godsend. For years now I’ve stumbled in to the Coach Outlet store and have been rescued from the great abyss known as the «present zone.»
As major yearly milestones roll around, Christmas’, Birthdays, Anniversaries, and the like, the great staff here always help me make quality fashionable present choices.
Great service coupled with well-​made, beautiful products keep me a loyal customer.

I have been going to this store for years, but I think that will change ever since I went in last Friday. First time in my life walking into this store and walking out without purchasing anything! And it wasn’t for a lack of finding anything to buy. The customer service was horrendous (and I am not one of those people who is super picky or needs to be waited on). I love Coach’s products but I am not going to spend my money in a store that treats customers the way I was treated. Sadly, even though I know this is an outlet, the experience I had has also made me second guess my loyalty to the brand as I have always purchased Coach everything. Obviously the ladies in this store don’t get that you can’t have a sh&*$y attitude just because you are selling high quality items. I’m not contributing a dime to pay the salaries of people like that, directly or indirectly.

I don’t normally write this stuff the African American manager or whoever it is gives me the creeps. He so rude and just wrong. Customers are asking him questions and he says stuff to make them feel dumb. I thought it was time to close on my first visit so he walked towards me so I said: are you guys closing? He said: no but since you are in the mood for asking question! How can I help you? I’m like dang so rude. Hate this store.

Great discounted prices and the customer service is always topnotch!

Great service. Great selection.

I come here all the time for their great sales. They have many designs to choose from and if you get on their mailing list you will get even better deals. The deals aren’t just on the weekends either.

Customer service was 40% good and 60% bad.
The Good — Bought a gift for my bro in law. The thai saleswoman working in the mens department was really friendly and not offputing. She approached me without being too pushy or clingy allowing me to have time to search and choose what to get; which is what your supposed to do. She also detailed out sales promotions and if there was any further questions, just ask. Not too forward, but super friendly, humorous, and informative. So two thumbs up for her. She deserves a bonus.
The Bad — Was going to buy an additional gift for my sister. I was looking at getting a purse and tall black dude was being clingy acting busy but I could tell he kept looking over at me from a distance every time I picked up an item in my hands. As I picked up a slim wallet style purse, he finally approached me and asked, «So you’re going to buy that purse?» I wasn’t sure how to answer that because if I was going to buy it, I’d be at the register. Granted, he was just trying to help in his own way, but he should have at least just say hello first when entering his area instead of staring for awhile from a distance so he didnt feel like asking a pushy question. So then he just stood there and wouldn’t go away. So I didn’t answer him or even talk to him because of the pushy vibe. Finally he got the clue and walked away. Later after looking for awhile, I decided to get a braclet and I needed a price check. I noticed 3 associates just standing and STARING. I was staring back because I expected them at one point to acknowledge I needed help. And I didnt feel like yelling across the room for help since its their job to ask if everything is ok or if I had any questions. But instead, they just stood there whispering to each other gossiping. WORST thing you can do is just STARE! So finally, and sure enough, the tall black guy was walking by and he knew I needed help but he decided to ignore me and walk by without saying anything. I said, «Excuse me, are you busy?» Then he sarcastically says, «Oh, you finally need my help? I said hello to you earlier but you didn’t say anything back. What do you need?» I laughed and decided to call him on it and said, «Well, first of all, you were going to walk by just now because you felt ignored by me earlier not answering you. And two, you didn’t say ‘hello’. Instead you asked ‘So are you going go buy that purse?’ That’s why I didnt answer you because I wasnt going to buy it. Plus you just stood there. So with that said, are you mad because I didn’t say anything back because you seem like you are?» All of a sudden he felt really embarrased and he didnt know what to say so instead he actually just went on to get a price check and he kept his mouth shut. Eventually I didnt buy anything for my sister because the dude made my experience unpleasant.
Overall, the customer service could be improved. They have the right staff to make it happen. I suggest management give the associates a reminder NOT to STAND and STARE. It looks like your gossiping and talking sh_​t about your customers. Instead, say a friendly hello if a customer walks into your area, and don’t internalize emotions by taking things too personally because it shows. The guy was lucky I didn’t go and complain to his manager like most people would do. So instead, I came here to write this review. :)

Amazing staf! Quick and attentive. I never thought that coach would have such a variety of mens merchandise! Hi quality product at a really reasonable/​affordable price!

Not all outlet stores are worth going to because they skimp on quality, style, etc. or the prices aren’t that great, but the Coach Outlet is not one of those stores. I have been shopping at this location since its opening and it is definitely worth stopping by.
Although the majority of the merchandise carried in this store was produced specifically for the outlet, they are well made (there are subtle differences in the details compared to that at a regular Coach store, but they will still hold up for a lifetime) and styles are current. For those of you who aren’t crazy about outlet merchandise, there is also a smaller section of the store that carries merchandise from the regular Coach stores that are marked down. Plus the sales folks will usually hand you a coupon for additional savings when you walk though the door — this weekend it was 50% off the entire store plus additional 30% off clearance! Yay, $ 25 clutch!
As others have mentioned, their customer service is also on point. They are approachable and helpful when you need them, but they don’t follow you around as you shop. I have two faves at this location — I only wish I knew their names so I could mention them in this review! (P.S. there is one person with a permanent mean face, but I don’t think she can help it). Anyway, highly recommended store!

I came here looking for a small hands free backpack bag. My thoughts were that since it’s the beginning of the school year I’d have a better chance of finding this item.
I couldn’t find my backpack bag, however, I ended up buying a sweet cross body purse. It’s called the Hadley field bag and it was on sale for $ 189… Which I think is a lot of money for such a small purse. But guess what? Everything is on sale 50% off today on top of the sale price :-) :-) :-)
The customer service is awesome at the Folsom Coach store. I asked for my bag to be tissue wrapped and boxed up, which the sales clerk did with a smile on her face.

One of my most favorite-​ist places EVAR!
I’ve seen them run sales of up to 80% off on TOP of their sale prices. I’ve gotten $ 400+ bags for less than $ 60 here. This place makes my heart feel happy & full!
They also expanded the store & it has a mens section, but who cares– more room for purses! There’s a ton of accessories & perfume, plus shoes… and purses!
And the customer service is on point. They don’t follow you everywhere around the store, but they’re always there if you need help with anything.
It’s like Disneyland… but for purse lovers!

Cleannnnnn! Currently 50% off regular priced merchandise and 70% off clearance. Ipad covers/​cases are under $ 20 !

We went to the outlets for a girl’s shopping day and Coach was of course our first stop. The customer service was awesome without being over the top. Great selection as well. All three of us walked out with purchases we were excited about taking home.

I am so sick of the salespeople who won’t leave you alone. Girl whose name rhymes with Sadie — I don’t want to talk. When I’m not looking at you. Get a clue.
Anyway, fifty percent off means I got a new purse.
Boop!

I’m not one to spend too much money on a purse as I see better things to do than to just want to advertise for any company because they have their print on everything and be the one to pay a ridiculous amount for it. I have to say though that with coach its not just about having an expensive purse, its about having a purse that will last what feels like forever so you end up getting what you pay for and that’s not bad at all.
Coach is normally excellent quality but here at the outlet some of the materials don’t look as good as the ones used for regular priced purses elsewhere. Lots of jammed zippers and what seemed like pleather. Not all of it looks cheap but to my surprise, lots did.
There is always a sale going on in here and you can most likely score and get anything in there half off. Great deal!
The ladies working there are nice and pretty helpful.

Seems like Coach is giving stuff away these days. Came here to buy some gifts, and the greeter by the door handed me a 50% off coupon! Granted, the quality of their leather has really gone down over the years, but I still go in every once in a while if I need to buy a gift.
There were scratches on the wallets I picked out. One of the employees put leather conditioner on a rag and worked the scratches out. He examined the wallets and did a meticulous job, which I really appreciated. One star for that, but I was there on a Wednesday night, so I am not sure if the salespeople would have spent the time to do that on a busy weekend.
While I was browsing, a guy (the manager?) came into the room and rudely said to his employees, «You guys better get me at least $ 3000 more in sales by the end of this week.» That kind of statement should have been made during an employee meeting. It was totally inappropriate to say that in the middle of the sales floor in front of customers, especially in that tone of voice. Shortly after that announcement, he saw the four men’s wallets I was holding, gave me a huge fake grin, and became «friendly.» Where were you when I needed help, sir? So fake. Corporate, if you’re reading this, this happened on June 18, 2013 at approximately 7:00 p.m. You may want to retrain this employee.
Other than the manager guy, the three other employees who helped me were nice. The selection was just okay. Lots of gaudy stuff. What happened to the plain, classic, well made pieces? I will not be back anytime soon.

I have not had a Coach purse until now. I did not understand the hoopla over expensive purses. Now I’m a pod person, God help me. The leather is supple like buttah. The construction is solid. The lining is soft. A $ 358 retail value satchel went down 65% to $ 125 + tax. Lucy was helpful and the staff did not mind that I opened, pranced and pried many purses while in the store. Although I would have appreciated a wider variety, my honey was kind enough to give me an early Three Kings Day present and initiate me into the Coach sisterhood.
Now my beat up wallet looks like an orphan next to my shiny new bag. Onto another Premium outlet!

I love Coach! This store is one of the smaller Coach outlets I’ve been to, and their selection is somewhat small. I wish there was a larger clearance section. Sometimes there’ll be 20% or 30% coupons.
If you’re up for a drive, I recommend going to the Vacaville outlets.