Quest Diagnostics

Folsom, United States

2.9

10 reviews

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Telephone:
+1 916-983-3203
Address:
1300 E Bidwell St Ste 150, Folsom, CA, 95630
Nearby public transportation stops & stations:
1.7 miHistoric Folsom
1.8 miAir Shutle Intel
1.8 miGlenn
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Bussiness info

By Appointment Only
No
Accepts Insurance
Yes

Today

Today –
Local time (Folsom) 11:45 AM Sunday, June 1, 2025

Business hours

Monday 7:30 am – 12:00 pm
1:00 pm – 4:30 pm
Tuesday 7:30 am – 12:00 pm
1:00 pm – 4:30 pm
Wednesday 7:30 am – 12:00 pm
1:00 pm – 4:30 pm
Thursday 7:30 am – 12:00 pm
1:00 pm – 4:30 pm
Friday 7:30 am – 12:00 pm
Saturday 1:00 pm – 4:30 pm
Sunday –

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10 reviews of Quest Diagnostics

No registration required
Place rating: 2
Folsom, CA
Very poor service and very understaffed. Over twenty people waiting for help. Only 2 on staff and no help at the front counter. Everyone here is very frustrated with this experience. Not a good environment for drawing a person’s blood.
Another patient came in and said that the other locations are just as bad.
Upper management at Quest Diagnostics need to be under review.
Place rating: 5
Orangevale, CA
Today was my daughters first blood draw. She has had shots before and she handles them like a boss… but shes never had more than a finger prick for a blood draw. The technician that took her blood was amazing! She was a very kind woman who made the process as quick as possible. The tech was sooo gentle and she told my daughter how well she handled it. She even drew a happy face on the tape and mentioned an ice cream treat might be in order. Good reccomendation :) we stopped by BR on the way home. We had a great visit and will be going back for any other blood work. I wish I would have gotten her name so I could send other Mommas and babies to her. She was so good to my little girl. Blood draws suck but the staff made it less sucky for us all. Thank you Quest and staff for making a scary situation bearable for my 2 year old.
Place rating: 1
Chico, CA
I have been getting my blood work done every three months since the age of 7. In that time I have never been to a lab with worse customer service. Rather than greet you politely I got a «what do you want?» When trying to check in. I waited for over 30minutes with only two people ahead of me. They have absorbed a lot of business since mercy moved to using Quest for blood work and customer service has definitely suffered. The thought of coming to this horrible place fills me with anxiety. I don’t mind getting vials and vials of blood taken but I do mind being treated so poorly. Additionally they are not very good at drawing blood or finding veins. Expect to spend a lot of time getting your arm rubbed before they jab the needle in you. If you have any other option go somewhere else.
Place rating: 1
El Dorado Hills, CA
I took my daughter for a blood work this morning and we had the worst experience ever.
The wait was ridiculous regardless of the appointment we had!
The older lady there was angry, rude, unhappy and super slow with no compassion for kids!
My daughter burst in tears as we sat in the car.
It was my first experience in that location and I will never go back there again!
Place rating: 1
SOMA, San Francisco, CA
I know i said I wouldn’t come back to this location, but i was left w no choice when my doctor said I needed to schedule an immediate, last minute apt to get my blood drawn. I hesitantly returned and the same lady was there, miserable as ever. She stabbed the needle into my arm and I jolted and asked her to remove it immediately. No blood came out Bc it wasn’t a vein, it was my nerve. She made some comment under her breath and I tried my best to ignore her, hoping she’d just take my blood and be done.
I left quest unhappy, irritated and in physical pain. Since my visit, I’ve had a sharp pain run through my left shoulder all the way down through my fingertips. My median nerve is damaged Bc of this careless, unhappy employee. It’s painful to move my arm, let alone keep it down at waist level.
Do NOT go to this lady. So rude and obviously not certified to be a phlebotomist!
Place rating: 2
Roseville, CA
Please hire more staff! Only having one staff member is absolutely crazy. The wait here is ridiculous! Ive been here for an hour and thirty minutes and I have witnessed 5+ people who were so frustrated they just left. My advise, don’t ever come without an appointment unless you enjoy sitting in lobby’s with angry and frustrated people.
Place rating: 2
Yuba City, CA
My first time here and I was called into the nurses office and told a complaint was made against my husband but they wouldn’t say what. I was sent back out to wait and I told my husband what was said. We hadn’t a clue. When I was called back in I asked the nurse (who was very nice) what was said, and she said that a Hispanic woman who was sitting across from us with an African American man said my husband called her husband a ‘N’ word.:O…O M G! My husband is Hispanic and I am half. Neither of us say off colored things even in private. It just never took place! The the woman said my husband called her a bitch. Now… if any of that even were to happen then why wouldn’t the woman’s husband say or do something? I felt horrible and my husband still had no clue what was said. We never spoke to anyone in this office while we were waiting and my husband was treated like he was being watched. I left after getting my shot and I told my husband what the woman said he did. He was quit shaken and was silent the rest of the way home. He says he will not go with me to Quest again and I don’t want to go either. We were accused and treated guilty by a woman who could have had a mental illness. Shame on the staff
Place rating: 5
Beverly Hills, CA
My first time here. I saw Priscilla who was so sweet. I was freaking out because I had to fill 9 viles of blood and I weigh 95 lbs. I also suffer from severe panic attacks. I was fine during the blood draw she did a great job didn’t hurt at all and she kept asking if I was okay which reassured me. I felt very safe and comfortable. It wasn’t until after we were done that I started to feel really funny and I had a bad panic attack. I would nt let the phlebotomist leave my side. I was totally freaking out. She stayed with me the whole time to comfort me. I was so embarrassed after the fact but she didn’t make me feel bad at all. Very professional, great at what she does and she even got me crackers and water before I left. Love her! Will go back if I have to get my blood drawn again. 5 min wait very clean and nice atmosphere.
Place rating: 5
Folsom, CA
Excellent and fast service. I had Kathy, and she was great — professional, knowledgeable, and gentle. Only 1 person ahead of me. Wait time was only 5 min. Much rather use this lab rather than the always packed lab on Creekside.
Place rating: 5
Folsom, CA
This lab opened up last year and is a little known secret! They are new, clean, and not too busy! I sat at the Quest Labs on Creekside the other morning for over 30 minutes without being helped, and eventually had to leave to make it to work on time. In my race back to work, I passed this Quest on E Bidwell and it look empty! I ran inside and two women were sitting at the front desk, hands clasped in front of themselves, waiting for a patient. Oh my goodness! I was taken back right away by ALLYSON, who was amazing! I never felt a single sensation when that needle entered or exited my arm. I have never had such a pleasant experience at a lab in my life! I have been there 3 times now and have always had a great experience, with wait times less than 10 min. I will never go to the lab next door to the hospital again. It’s E Bidwell for me!