Screen and Shade Solutions

Shopped around and noticed that they were on the lower end of the cost spectrum and decided to go with them since they were offering a discount from the State Fair and doors are made by the same company as the other businesses I visited. (same exact door for lower cost? that’s a no brainer for me!)
Anyways, since I already saw the model door at the State Fair the guy told me to just call him when I was ready too gather measurements. I told him I have one of the extra long doors and he said it doesn’t matter… all viewguard doors were the same in cost whether it was the extra long doors or just the regular size. Other companies came out and measured and then quoted me. This one did the exact opposite!
Person who came out and did my measurements was really nice, felt no added pressure. The two guys that came out to install my doors were nice and friendly as well. Door came in about 5 weeks after I ordered it which was within the time frame they provided me.

Was promised installation of my order in 4 to 5 weeks. Finally got installation at about 8+ weeks and after many many calls complaining and asking for an installation date & finally threatening to cancel my order. I suspect they forgot to place my order originally. But instead of just explaining their mistake, apologizing, and giving me the straight story on installation… they strung me along for weeks. They also bold faced lied to me. They kept telling me my shade screen order had been held up by my security screen order which takes longer because the manufacturer had decided to ship the entire order together. There are multiple reasons this doesn’t hold water. First, both products are not manufactured by the same company. Second, they told me over and over the security screen would take 5 weeks, it took 8. Lastly, the last day I spoke with the owner Ryan on the phone and finally got an installation date, I was told that my shade screen order was in and he was looking at them while we spoke, but that my security screen wasn’t there yet but he expected it the next business day… wait…I thought the hold up for the shade screens was that they were being shipped with the security screen? Guess not.
We were at 6 & 7 weeks out from my order and Ryan, the owner’s favorite thing to say every time I called was, «Ya, those security screens are taking a good 5 weeks.» Ya, ok Ryan… that’s great because it’s been 7 weeks & you still can’t simply give me a hard install date.
The installation date was important to me because the rooms I was putting screens on are very hot rooms and they are being remolded and company is coming to stay in them soon. I told them upon ordering (end of April) how important it was to me to get my order installed by mid June. Well, after my pestering and threatening, we finally got them in a few days before my company arrived.
I found another local company who sells both the same products. They told me they could have shade screens within 2 to 3 days (same brand) and a security screen within 2 weeks.
They are not the most professional when dealing with customers. The first time I called they couldn’t find my order (that’s why I suspect they had forgotten to place it in the first place). Subsequent calls were full of miscommunication and excuses about the owner being on vacation (do I care? no) The same excuses would be given over and over on each call as if they forgot they told me that the last time. When I left a message, Ryan would call back, but then whenever I was on the phone with him or someone else and they would say we will call you back… crickets…nothing until I called again.
Look, mistakes happen. I am not an unreasonable person & I’m far more likely to understand and give grace when someone just copes to the mistake, apologizes and hey… if you really want to wooo me as a customer, offer something for my inconvenience. But stringing me along… not calling when you say you are going to call, not communicating, giving me dumb excuses that don’t hold water and especially lying… that’s going to twerp me off big time.
One thing S&SS was very quick and on the ball about??? Cashing my check. Went through the same day I gave it to them.
All that said, so far the products seem fine. Not so sure how well the shade screens are going to work, but we like the security door.

Had seen these at Home Depot and thought they were unaffordable. Saw Screen and Shade Solutions at the state fair and thought we’d try one out.
Works great and now want a second one!

I recently was shopping around for a Patio cover and news screen as i had been a purchased a new home. I called Ryan and me promptly set up and appointment to do all the installs on my home. Everything turned out looking great!

This place does not exist in this location. We went to the address and there was an empty lot which was owned by the person who ran her business at 605 Sutter St.