V3 Security

I have had service since I got suckered in by the door to door guy in 2013. Up until I moved homes, I have had only 1 issue (their monitoring service is out sourced to a different state, and so rejected the call that said my alarm had gone off on Christmas).
The reason for the 2 stars is that moving my system to the new house (which is my only option unless I want to buy out my contract for $ 1000+) has yet to happen. So far they have failed to meet 2 different installation appointments. The most recent one (today) I called on right at the end of the window. After being put on hold, the gentlemen that answered said he needed to transfer me to customer service (which I had selected in the automated system). When he tried to transfer me, he found out that all agents were busy. He asked for my name and call back number, so that he could have the main office call me back asap. As you can guess, no call has been received. Hence this review.
tl; dr version
Missed 2 install appointments, won’t cancel contract without huge charge, and not returning calls.

Well… If they would’ve returned my call after three messages I might feel different. Guess they don’t need my business. Called and spoke to a girl who promised a call back… Never got one. Called a week later, spoke to the SAME girl who was nice enough to apologize and again promise a call back. Never got one… Easier to just go with a well known national brand